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Customer reviews: BackOrder by GritGlobal

Develop by gritglobal.io

Reviews (26)

Overall rating
4.4

What Merchants Think

"BackOrder by GritGlobal" is appreciated by many merchants for its primary functionality of seamlessly managing out-of-stock products, allowing customers to place orders even when inventory is not available. The app is generally smooth to set up and integrate, especially with existing Inventory Management Systems (IMS) or Enterprise Resource Planning (ERP) systems. It's highlighted for boosting sales and maintaining customer satisfaction. However, some users have experienced stability and reliability issues, particularly in syncing inventory accurately across systems.

Key Strengths

  • Easy setup process, typically within minutes.
  • Effective integration with IMS and ERP systems.
  • User-friendly interface that allows quick assignment of products to backorder.
  • Customizable stock labels and alerts for better customer communication.
  • Visible impact on sales and revenue, especially during high-demand periods.
  • Responsive and helpful customer support.

Common Concerns

  • Stability and reliability issues, leading to incorrect inventory representation.
  • Difficulties in updating inventory and transitioning products from backorder to available status.
  • Errors during initial setup and occasional app instability.
  • Lack of automation for inventory updates via IMS.
  • Challenges with accurate inventory syncing between the app and BigCommerce.

Final Thoughts

"BackOrder by GritGlobal" is a valuable tool for many merchants dealing with stockouts, offering a significant positive impact on sales and customer satisfaction. While it excels in ease of use and integration capabilities, some users have noted issues related to app stability and inventory management that need addressing. Despite these challenges, the app remains a recommended solution for enabling backorder functionality in BigCommerce stores, meeting a critical need for many businesses.

jbe...com

Nov 20, 2020  on Bigcommerce

Not yet ready - ** Please forgive the wall of text as BC removes all of the paragraph formatting **I found the reviews encouraging and decided to give this a try. Before getting into it, allow me to introduce some context. My store has over 1200 products. While not all of them are required for backorder, assigning much of them at at the very least 300-400 SKUs.From the reviews I saw so far, I agree that assigning to backorder is easy. What is not easy is actually updating your inventory, and switching from Backorder to "Available for Sale" once you assign it. Worse are problems with inventory syncing.The app currently lacks:1. Automation to update inventory via IMS2. A way to automatically make the product available for sale after you update inventory. It stays in pre-order status.Now, I'm receiving reports from staff and angry customers who thought the inventory was in stock when they purchased, only to find out that BO improperly reported this and it was out of stock. BO is either dropping sales or simply not recording sales properly.This app really lives by its ability to track inventory. It needs that to flip BO on. But the control you give up for BO isn't worthwhile once you have to update your assigned SKUs with it. This app isn't ready. I hope everyone that has given it glowing reviews already experienced this side of the app. It's the only one of its kind on BigCommerce and I want it to work. I've been reaching out to the team in hopes that they will use my feedback to improve it. As of now, I hesitate to assign any more than I have because of the hours of work needed when I have so many SKUs to update.

van...com

Nov 13, 2020  on Bigcommerce

Much needed for stockout problem - Since BigCommerce doesnt have this Backorder functionality, we used to have to do the workaround way (change a product to pre-order then add inventory). This app makes things so much easier! Much needed for sales campaigns

van...com

Nov 09, 2020  on Bigcommerce

BackOrder for the win - User-friendly & easy app. No struggle at all to start putting products on backorder. Great experience so far!!!

dan...com

Nov 04, 2020  on Bigcommerce

Great Backorder app for BigCommerce - Backorder is a major part of our business. Having the app helps us take orders for best sellers and get them manufactured and shipped out much quicker

mai...com

Nov 03, 2020  on Bigcommerce

Amazing app - We have been waiting for this backorder solution for so long. It’s going to be peak holiday season and this app was launched right on time. Supplier problems due to the pandemic can be devastating. But this app really gives us peace in mind. We are taking advantage of the app-launching offer and it has been a great experience so far.

mai...com

Oct 29, 2020  on Bigcommerce

Highly recommend for order management - Easy to set up. Quick install and enthusiastic support team. We were struggling with out-of-stock items and on the verge of losing some customers when we ran into this app. Our customer service staff are finally released from long hours manually helping customers get what they want. This helpful app is our revenue-saver with no doubt.

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