Address feature gaps in BigCommerce platform - The BackOrder app has addressed a persistent shortcoming in BigCommerce compared to all its competitors regrading the ability to place backorders for parts not listed in stock. This app has enabled us to customize the ability to receive backorders, and includes various integrations to bulk manage our catalog. It also allows the ability for customized messaging at the per-product level.

app's name speaks for itself - The name kinda speaks for itself. Simple, works as advertised. Setup wasn’t bad, about 10 minutes to get the basics running, and it was smooth from there. I didn’t have to deal with confusion or extra support emails. The support team is very nice and quick to help

Positive Impact from Real-World Use - Reading about RaceFX's successful use of the Back Order app encouraged us to try it, and we haven't looked back since. It has visibly boosted our sales and kept our customers satisfied by allowing purchases even when items are out of stock. It's reassuring to see how it has positively impacted other businesses as well.

what a way to deal with OOS - Dealing with OOS is like pulling teeth out, I just can't seem to have the amount of stock right, and we keep losing revenues on our high value products which take just a week to restock. Backorder app here offer just the right solution, helps me secure them just right when our team fails to notice, and is quite user-friendly to use. Took me like 3 days to get familiar with it and I'm thinking of assigning all of my low-selling products to backorder to clear out some inventory space. Overall highly recommended.

Reliable ERP/IMS Integration - Integrating with our existing IMS/ERP system was a breeze, and the app works seamlessly to synchronize inventory updates between systems. This reliability is crucial for us to maintain accurate inventory levels and ensure that our backorder promises are kept. The smooth integration has definitely saved us time and reduced errors

More added value - Having back order functionality is a must for our store, we can handle out of stock orders with the app and get additional orders from otherwise non-performing products. Additionally, we like the customization of displaying stock labels and expected restock time for OOS items, it helps us stand out amongst our competitors.

App doesn't work (detailed review-commercial enterprise) - Upon initial install, errors were abound – products didn't appear, report page didn't render, etc. etc. Emailed customer support to see if this is a common or unique issue and if they're committed to resolving the issue and providing assurances for a working product. Prior reviewers documented instability of the app and this review validates that. For a commercial enterprise eComm use case, that doesn't work (maybe acceptable for a hobby site). I will give this app another chance (for no other reason that BigCommerce's app store is limited for solutions to the backorder dilemma and they're not addressing it with native platform functionality...a MAJOR failure with BigCommerce product leadership and strategic direction). If the issues are resolved and there are commitments to performance/SLAs, it could re-open the door for using the app otherwise, this won't be used again.

App doesn't work (detailed review-commercial enterprise) - Upon initial install, errors were abound – products didn't appear, report page didn't render, etc. etc. Emailed customer support to see if this is a common or unique issue and if they're committed to resolving the issue and providing assurances for a working product. Prior reviewers documented instability of the app and this review validates that. For a commercial enterprise eComm use case, that doesn't work (maybe acceptable for a hobby site).I will give this app another chance (for no other reason that BigCommerce's app store is limited for solutions to the backorder dilemma and they're not addressing it with native platform functionality...a MAJOR failure with BigCommerce product leadership and strategic direction). If the issues are resolved and there are commitments to performance/SLAs, it could re-open the door for using the app otherwise, this won't be used again.

Custom In-stock Labels - The in-stock label feature helps our customer navigate quickly through our inventory. We customized the label to fit our page's branding color scheme.

Affordable Back Order Solution - Definitely the easiest approach to having back order functionality for my BigCom store. After hours of browsing the community page for loophole tactics and asking for a developer quote to add this function to our site, we eventually came back to just using this app to save us time and cost. The app does what it says on the box, and works together perfectly with our Inventory Management Software on the backend. Great customer support and easy to reach out to