"BackOrder by GritGlobal" is appreciated by many merchants for its primary functionality of seamlessly managing out-of-stock products, allowing customers to place orders even when inventory is not available. The app is generally smooth to set up and integrate, especially with existing Inventory Management Systems (IMS) or Enterprise Resource Planning (ERP) systems. It's highlighted for boosting sales and maintaining customer satisfaction. However, some users have experienced stability and reliability issues, particularly in syncing inventory accurately across systems.
"BackOrder by GritGlobal" is a valuable tool for many merchants dealing with stockouts, offering a significant positive impact on sales and customer satisfaction. While it excels in ease of use and integration capabilities, some users have noted issues related to app stability and inventory management that need addressing. Despite these challenges, the app remains a recommended solution for enabling backorder functionality in BigCommerce stores, meeting a critical need for many businesses.