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Customer reviews: BackOrder by GritGlobal

Develop by gritglobal.io
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Reviews (26)

Overall rating
4.4

What Merchants Think

"BackOrder by GritGlobal" is appreciated by many merchants for its primary functionality of seamlessly managing out-of-stock products, allowing customers to place orders even when inventory is not available. The app is generally smooth to set up and integrate, especially with existing Inventory Management Systems (IMS) or Enterprise Resource Planning (ERP) systems. It's highlighted for boosting sales and maintaining customer satisfaction. However, some users have experienced stability and reliability issues, particularly in syncing inventory accurately across systems.

Key Strengths

  • Easy setup process, typically within minutes.
  • Effective integration with IMS and ERP systems.
  • User-friendly interface that allows quick assignment of products to backorder.
  • Customizable stock labels and alerts for better customer communication.
  • Visible impact on sales and revenue, especially during high-demand periods.
  • Responsive and helpful customer support.

Common Concerns

  • Stability and reliability issues, leading to incorrect inventory representation.
  • Difficulties in updating inventory and transitioning products from backorder to available status.
  • Errors during initial setup and occasional app instability.
  • Lack of automation for inventory updates via IMS.
  • Challenges with accurate inventory syncing between the app and BigCommerce.

Final Thoughts

"BackOrder by GritGlobal" is a valuable tool for many merchants dealing with stockouts, offering a significant positive impact on sales and customer satisfaction. While it excels in ease of use and integration capabilities, some users have noted issues related to app stability and inventory management that need addressing. Despite these challenges, the app remains a recommended solution for enabling backorder functionality in BigCommerce stores, meeting a critical need for many businesses.

sha....ca

Mar 29, 2023  on Bigcommerce

Generally unstable - I really wanted to like this app. Sales and service have been friendly and I believe really want you to be successful. The main problem is stability and reliability. Sometimes it tells customers item is on backorder, sometimes it seem to have errors/changes in inventory on its own, sometimes an update of new stock added doesn't "take" even though it says update successful. I have to double-check everything. Also problems with inventory being accurate when you unassign the products and Big Commerce takes back over. I have had to do physical inventories 3 times now for items I have assigned to Back Order. Back Order is an important feature to maximize sales. Big Commerce - please help Back Order or provide customers with a better and reasonably priced solution. I am on entreprise and feel that it should be a basic feature or at least a feature that isn't thousands of dollars. Another odd item is our skus used to be listed as they are in BC. Suddenly they are now scrambled. In order for me to find something, I have to use the find feature. Not the end of the world but slows you down on a mass update. Support said it was always like this and nothing they can do. It wasn't for us for first 3-4months.

kev...com

Oct 22, 2022  on Bigcommerce

Back Order - Great in theory not suited for BigCommerce - Good product in theory but unreliable out of the box for BigCommerce users, inventory levels are incorrect most days. Raised calls with support channels of BackOrder and BC, both blame each other. We have scaled back our use massively. You can spend development time using an API, but this is unclear when purchasing the product. Customer Services is generally good, but the inventory levels problem has not been resolved in over a year.

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