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Customer reviews: Phone ‑ Calls, SMS, Campaigns

Develop by Rippledesk
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Reviews (14)

Overall rating
4.4

What Merchants Think

Overall, merchants have mixed feelings about the "Phone ‑ Calls, SMS, Campaigns" app. Many appreciate the app for its reliable performance, ease of use, and cost-effective plans, which offer unlimited calls and the ability to manage campaigns efficiently. However, some users have encountered issues with compliance features and the functionality of certain tools, leading to a varied reception.

Key Strengths

  • Unlimited call plans, providing excellent value for toll-free numbers.
  • Easy and quick setup for toll-free and regular numbers.
  • Effective campaign management for both voice and SMS.
  • Responsive and helpful customer support.

Common Concerns

  • Issues with compliance settings, specifically selecting an address.
  • Some features require an upgrade and may not function as promised even after doing so.

Final Thoughts

While "Phone ‑ Calls, SMS, Campaigns" impresses with its unlimited call offerings and straightforward setup, the app experiences challenges with certain features and compliance issues, which detract from its overall reliability. Merchants looking for an economical solution for managing calls and campaigns might find it useful, but those needing highly reliable advanced features might face some hurdles.

Rippledesk

Feb 16, 2025  on Wix

Unlimited callsI love the $19 plan which gave me a US toll phone number and unlimited talk-time. I love this product and team!

Blueberryhair1

Feb 16, 2025  on Wix

Very useful tool for campaignsI was able to schedule voice and sms campaigns. It worked very well

Rippledesk

Feb 16, 2025  on Wix

Unlimited callsI love the $19 plan which gave me a US toll phone number and unlimited talk-time. I love this product and team!

Deescleaning1

Jan 19, 2025  on Wix

Reliable phoneI love the Business unlimited plan. Unlimited calls on my US toll-free number. Nii from customer service was helpful my welcome greeting. Thank you!

Restailsource

Jan 17, 2025  on Wix

Quick and easy setupI was able to get a toll-free call system setup within 5 minutes. Very easy to use. Very useful app. The team also allowed me to try the mobile app which is beta....

Ledgerlink

Jan 14, 2025  on Wix

Support is fast. Purchased a Canadian toll-free numberMy advice to other small business owners out there. Get a dedicated business phone for your store, setup up auto attendant, business hours, and forward the calls to your personal line. It helps build...

Banphlet

Dec 19, 2024  on Wix

Fast regular and toll-free number setup I purchased two phone numbers, a US toll-free number and a regular number, on the enterprise plan. Nii from the support team reached out and helped me set up immediately. I look forward...

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