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Customer reviews: Phone ‑ Calls, SMS, Campaigns

Develop by Rippledesk

Reviews (24)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about the "Phone ‑ Calls, SMS, Campaigns" app. Many appreciate the app for its reliable performance, ease of use, and cost-effective plans, which offer unlimited calls and the ability to manage campaigns efficiently. However, some users have encountered issues with compliance features and the functionality of certain tools, leading to a varied reception.

Key Strengths

  • Unlimited call plans, providing excellent value for toll-free numbers.
  • Easy and quick setup for toll-free and regular numbers.
  • Effective campaign management for both voice and SMS.
  • Responsive and helpful customer support.

Common Concerns

  • Issues with compliance settings, specifically selecting an address.
  • Some features require an upgrade and may not function as promised even after doing so.

Final Thoughts

While "Phone ‑ Calls, SMS, Campaigns" impresses with its unlimited call offerings and straightforward setup, the app experiences challenges with certain features and compliance issues, which detract from its overall reliability. Merchants looking for an economical solution for managing calls and campaigns might find it useful, but those needing highly reliable advanced features might face some hurdles.

Sandiesrestaurant

Sep 06, 2025  on Wix

helps us with after hours reservationsThe team at Rippledesk are very responsive. They helped us setup our toll free number. When a customer calls after hours, we receive a voicemail which sends it to us as text. Next...

Skatecarpetcleaner

Sep 03, 2025  on Wix

simple and affordablethe $49 plan gave us a 1-800 number and regular number, both with unlimited calls. We saw a surge in calls with the introduction of the toll free number. app works as expected

Everbrightevents

Sep 02, 2025  on Wix

allows calls to go straight to the right plannerWe’ve got different planners handling weddings, corporate, and nonprofit events. Rippledesk allows us to forward call to the right person every time instead of bouncing around. Good app

Roverplumbing

Aug 26, 2025  on Wix

makes us sound like a bigger companyI got a toll-free number for my plumbing business. When customers call this number they hear an audio menu, press 1 for emergencies, 2 for scheduling. Its simple but makes us look...

Sandenlocks

Aug 26, 2025  on Wix

Useful for our locksmith businessWe’ve got a couple of Sanden Locks locations. We use one number and route calls just go to the right shop. We no longer have wrong location calls when we were using multiple...

Mikeautoinc

Aug 23, 2025  on Wix

Fast support, clear callsI have been using rippledesk for sometime now for my auto repair shop. We not active online most of the time, but i do forward calls to my mobile line. The call...

Greenvalleydental

Aug 23, 2025  on Wix

Patients reach us way easier nowInitially, we used an office phone. We missed so many calls. Now we are able to access our calls online through the Rippledesk website. The call quality is also clear and patients notice...

Allenfumigation

Aug 18, 2025  on Wix

Good serviceThe support agent, Nii was very responsive. The app works well and I am happy with the unlimited calls package.

Fairylandscaping

Aug 17, 2025  on Wix

Great for small businessesI like that i get notifications on my call activities on my Wix dashboard. The improvement i need is with the mobile app. I currently forward calls to my personal phone when i...

Bloomandbillow

Aug 10, 2025  on Wix

Great valueI got this for my flower business. It integrates well into Wix and I love AI features

Vintageluxelooks

Aug 05, 2025  on Wix

Worth every pennyI purchased the $49 plan. The AI summaries have been super helpful for keeping track of our calls. The unlimited calls is a steal. I love the app!

Caterinadecarlo5

Jun 19, 2025  on Wix

0 star! It doesn't work and customer support doesn't existDO NOT INSTALL! I have paid! After installation I have tried to integrate with WIX to import the client contact, it is impossible! I have tried to contact the customer support but the chat...

Vintagestyle909

Jun 03, 2025  on Wix

Unlimited toll free callsI have been using this for a few days and I love it. Nii helped me with IVR configuration issues. Great app. I would love to see a deeper integration with Wix

Info8638385

May 26, 2025  on Wix

ResponsiveTeam responded to my inquiries quickly

Info8638385

May 26, 2025  on Wix

Cannot Do ComplianceCannot do compliance. It's not allowing me to select an address, the dropdown only shows no option. Please Fix.

Acelandscapingbiz

Mar 15, 2025  on Wix

Unlimited callsI love the unlimited minutes for my toll free number. I recommend

Flocklabs

Mar 09, 2025  on Wix

Works as expectedThe phone works well. The auto attendant was automatically setup after i purchased the number. All other features work well. It took about 3 days to complete the SMS compliance.

Rippledesk

Feb 16, 2025  on Wix

Unlimited callsI love the $19 plan which gave me a US toll phone number and unlimited talk-time. I love this product and team!

Blueberryhair1

Feb 16, 2025  on Wix

Very useful tool for campaignsI was able to schedule voice and sms campaigns. It worked very well

Rippledesk

Feb 16, 2025  on Wix

Unlimited callsI love the $19 plan which gave me a US toll phone number and unlimited talk-time. I love this product and team!

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