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Customer reviews: Phone ‑ Calls, SMS, Campaigns

Develop by Rippledesk
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Reviews (13)

Overall rating
4.3

What Merchants Think

Overall, merchants have mixed feelings about the "Phone ‑ Calls, SMS, Campaigns" app. Many appreciate the app for its reliable performance, ease of use, and cost-effective plans, which offer unlimited calls and the ability to manage campaigns efficiently. However, some users have encountered issues with compliance features and the functionality of certain tools, leading to a varied reception.

Key Strengths

  • Unlimited call plans, providing excellent value for toll-free numbers.
  • Easy and quick setup for toll-free and regular numbers.
  • Effective campaign management for both voice and SMS.
  • Responsive and helpful customer support.

Common Concerns

  • Issues with compliance settings, specifically selecting an address.
  • Some features require an upgrade and may not function as promised even after doing so.

Final Thoughts

While "Phone ‑ Calls, SMS, Campaigns" impresses with its unlimited call offerings and straightforward setup, the app experiences challenges with certain features and compliance issues, which detract from its overall reliability. Merchants looking for an economical solution for managing calls and campaigns might find it useful, but those needing highly reliable advanced features might face some hurdles.

Caterinadecarlo5

Jun 19, 2025  on Wix

0 star! It doesn't work and customer support doesn't existDO NOT INSTALL! I have paid! After installation I have tried to integrate with WIX to import the client contact, it is impossible! I have tried to contact the customer support but the chat...

Vintagestyle909

Jun 03, 2025  on Wix

Unlimited toll free callsI have been using this for a few days and I love it. Nii helped me with IVR configuration issues. Great app. I would love to see a deeper integration with Wix

Info8638385

May 26, 2025  on Wix

ResponsiveTeam responded to my inquiries quickly

Info8638385

May 26, 2025  on Wix

Cannot Do ComplianceCannot do compliance. It's not allowing me to select an address, the dropdown only shows no option. Please Fix.

Acelandscapingbiz

Mar 15, 2025  on Wix

Unlimited callsI love the unlimited minutes for my toll free number. I recommend

Flocklabs

Mar 09, 2025  on Wix

Works as expectedThe phone works well. The auto attendant was automatically setup after i purchased the number. All other features work well. It took about 3 days to complete the SMS compliance.

Rippledesk

Feb 16, 2025  on Wix

Unlimited callsI love the $19 plan which gave me a US toll phone number and unlimited talk-time. I love this product and team!

Blueberryhair1

Feb 16, 2025  on Wix

Very useful tool for campaignsI was able to schedule voice and sms campaigns. It worked very well

Rippledesk

Feb 16, 2025  on Wix

Unlimited callsI love the $19 plan which gave me a US toll phone number and unlimited talk-time. I love this product and team!

Deescleaning1

Jan 19, 2025  on Wix

Reliable phoneI love the Business unlimited plan. Unlimited calls on my US toll-free number. Nii from customer service was helpful my welcome greeting. Thank you!

Restailsource

Jan 17, 2025  on Wix

Quick and easy setupI was able to get a toll-free call system setup within 5 minutes. Very easy to use. Very useful app. The team also allowed me to try the mobile app which is beta....

Ledgerlink

Jan 14, 2025  on Wix

Support is fast. Purchased a Canadian toll-free numberMy advice to other small business owners out there. Get a dedicated business phone for your store, setup up auto attendant, business hours, and forward the calls to your personal line. It helps build...

Banphlet

Dec 19, 2024  on Wix

Fast regular and toll-free number setup I purchased two phone numbers, a US toll-free number and a regular number, on the enterprise plan. Nii from the support team reached out and helped me set up immediately. I look forward...

Alamgeer88

Dec 18, 2024  on Wix

Very bad ServicesNone of the features are working. All it tells you to upgrade to the higher package than it will work. Even after upgrading the features are not working and are telling to to...

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