What Merchants Think

Merchants have mixed opinions about the "Omnisend Email Marketing & SMS" app. While some users praise its ease of use, customization capabilities, and customer support, others report persistent technical issues, especially with the integration and functioning of SMS services.

Key Strengths

• Simple setup and integration process.
• Responsive and helpful customer support.
• Offers a variety of features, including AI and customization options.

Common Concerns

• Issues with integrating and connecting with Wix stores.
• SMS services often fail to work correctly, leading to missed alerts.
• Email delivery and open rates are lower than expected.
• Some users find the app not reliable or user-friendly.
• Perceived as not good value for money due to constant errors.

Final Thoughts

Overall, "Omnisend Email Marketing & SMS" is seen as a potentially powerful tool with diverse features and solid customer support. However, significant reliability and functionality issues, especially with SMS and email deliverability, hinder its effectiveness for some users.