<h3>What Merchants Think</h3> <p>Merchants have mixed opinions about the "Omnisend Email Marketing &amp; SMS" app. While some users praise its ease of use, customization capabilities, and customer support, others report persistent technical issues, especially with the integration and functioning of SMS services.</p> <h3>Key Strengths</h3> <ul> <li>Simple setup and integration process.</li> <li>Responsive and helpful customer support.</li> <li>Offers a variety of features, including AI and customization options.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with integrating and connecting with Wix stores.</li> <li>SMS services often fail to work correctly, leading to missed alerts.</li> <li>Email delivery and open rates are lower than expected.</li> <li>Some users find the app not reliable or user-friendly.</li> <li>Perceived as not good value for money due to constant errors.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Omnisend Email Marketing &amp; SMS" is seen as a potentially powerful tool with diverse features and solid customer support. However, significant reliability and functionality issues, especially with SMS and email deliverability, hinder its effectiveness for some users.</p>