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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend
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Reviews (133)

Overall rating
4.3

What Merchants Think

Merchants have mixed opinions about the "Omnisend Email Marketing & SMS" app. While some users praise its ease of use, customization capabilities, and customer support, others report persistent technical issues, especially with the integration and functioning of SMS services.

Key Strengths

  • Simple setup and integration process.
  • Responsive and helpful customer support.
  • Offers a variety of features, including AI and customization options.

Common Concerns

  • Issues with integrating and connecting with Wix stores.
  • SMS services often fail to work correctly, leading to missed alerts.
  • Email delivery and open rates are lower than expected.
  • Some users find the app not reliable or user-friendly.
  • Perceived as not good value for money due to constant errors.

Final Thoughts

Overall, "Omnisend Email Marketing & SMS" is seen as a potentially powerful tool with diverse features and solid customer support. However, significant reliability and functionality issues, especially with SMS and email deliverability, hinder its effectiveness for some users.

Contact856291

Apr 30, 2025  on Wix

BEWARE: Does not work for sending SMS to customersI spent countless hours building out automations on Omnisend, partly because of this native Wix Integration. I noticed that none of the SMS messages in my omnisend flows where being sent. Upon speaking with...

Tmcfaddinsolomon

Apr 29, 2025  on Wix

COMMUNICATON.It seems like we keep mis-communicating. I don't think you're bad people, but I can't seem to understand your process. You said it takes 5 days for clearance of sending Text messaging. I...

Heysisterinc

Apr 25, 2025  on Wix

HorribleOmnisend charged me immediately but I could not use the service for up to five business days until verification is complete. The verification is on a toll-free number that they supply. Then after...

Drjosesegnini

Feb 19, 2025  on Wix

MALISIMA NO LA RECOMIENDO, despues que pague la membresina de 15 dolares me la subio a 282 dolares!!! NO LA RECOMIENDO

Elperroparlour

Jan 23, 2025  on Wix

Doesn't workI've tried multiple times to set this up with wix bookings but nothing works. It says it's worldwide but yet says you need a US mobile number to send sms automations? It's a...

Integratewellness

Jan 18, 2025  on Wix

SMS alerts don't workSoooo frustrating!!! My clients aren't getting any reminders. I faked a booking myself and entered all details correctly and I didn't get a booking confirmation.

Info419910

Sep 14, 2024  on Wix

Not user friendly or reliable

Thebodybakerynz

Aug 14, 2024  on Wix

terrible open rate! MAJORITY of subscribers didn't actually receive their emails. moved back to mailchimp, even though its expensive. my open rate went from 6% (with omni send over a 5 hours) to 30% within...

Soulfoodholistiche

Aug 10, 2024  on Wix

I am highly disappointed I installed the app today and was having some issues with getting two lightning boxes to launch. I reached out for help and I was told the only option would be in delete...

Paulhyde25

Aug 03, 2024  on Wix

Poor performing serviceConstant errors in sending and not good value for money.

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