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Customer reviews: Omnisend Email Marketing & SMS

Develop by Omnisend
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Reviews (129)

Overall rating
4.4

What Merchants Think

Merchants have mixed opinions about the "Omnisend Email Marketing & SMS" app. While some users praise its ease of use, customization capabilities, and customer support, others report persistent technical issues, especially with the integration and functioning of SMS services.

Key Strengths

  • Simple setup and integration process.
  • Responsive and helpful customer support.
  • Offers a variety of features, including AI and customization options.

Common Concerns

  • Issues with integrating and connecting with Wix stores.
  • SMS services often fail to work correctly, leading to missed alerts.
  • Email delivery and open rates are lower than expected.
  • Some users find the app not reliable or user-friendly.
  • Perceived as not good value for money due to constant errors.

Final Thoughts

Overall, "Omnisend Email Marketing & SMS" is seen as a potentially powerful tool with diverse features and solid customer support. However, significant reliability and functionality issues, especially with SMS and email deliverability, hinder its effectiveness for some users.

Theskinqueenstudio

Mar 20, 2025  on Wix

Good program and even better customer serviceOmnisend makes automations so easy. Chaymae and the support team were super helpful!

Naatoandco

Mar 12, 2025  on Wix

Amazing app!!You get so much done so fast and it is so easy to use. You have the tutorials videos to help you and guide you if you need help. I highly recommend this...

Kamilaburchart5

Mar 10, 2025  on Wix

Excellent Product I absolutely love this product! It’s super easy to use and packed with so many great options. It really has everything you need to kickstart your marketing efforts. Plus, the customer service is...

Drjosesegnini

Feb 19, 2025  on Wix

MALISIMA NO LA RECOMIENDO, despues que pague la membresina de 15 dolares me la subio a 282 dolares!!! NO LA RECOMIENDO

Hello184345

Feb 05, 2025  on Wix

Unable to connect Wix storeI have tried to connect my store keep getting same error about internal server. Been weeks trying and all the time its the same error

Elperroparlour

Jan 23, 2025  on Wix

Doesn't workI've tried multiple times to set this up with wix bookings but nothing works. It says it's worldwide but yet says you need a US mobile number to send sms automations? It's a...

Emilytellwright

Jan 21, 2025  on Wix

Easy to use and good customer serviceThe set-up and integration were straightforward and everything works smoothly. Customer service respond very quickly if you have any queries.

Integratewellness

Jan 18, 2025  on Wix

SMS alerts don't workSoooo frustrating!!! My clients aren't getting any reminders. I faked a booking myself and entered all details correctly and I didn't get a booking confirmation.

Yremicio

Jan 12, 2025  on Wix

AB HALIM IT......................................................

Browhausbeaute

Nov 03, 2024  on Wix

Loving It!Plenty of features, AI, and good customizable options. Im satisfied with Omnisend, much better than using Wix email marketing. Also support is very helpful.

Thebodybakerynz

Aug 14, 2024  on Wix

terrible open rate! MAJORITY of subscribers didn't actually receive their emails. moved back to mailchimp, even though its expensive. my open rate went from 6% (with omni send over a 5 hours) to 30% within...

Soulfoodholistiche

Aug 10, 2024  on Wix

I am highly disappointed I installed the app today and was having some issues with getting two lightning boxes to launch. I reached out for help and I was told the only option would be in delete...

Paulhyde25

Aug 03, 2024  on Wix

Poor performing serviceConstant errors in sending and not good value for money.

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