Where Knowledge Meets Innovation

Live Chat & WhatsApp Chatway

Develop by Poptin LTD

/ Month

Free plan available

"Enhance support with live chat, FAQ, and canned responses for efficiency."

Live chat widget

Canned responses

Proactive support

236 Reviews

8.9

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About Live Chat & WhatsApp Chatway

Built by Poptin LTD

Email :

contact@premio.io,hi@support.premio.io,karina@chatway.app,marvin@chatway.app

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Description

Live chat app & WhatsApp support for customers

Show FAQ in your live chat widget & use canned responses saved replies to answer commonly asked questions. Live chat with your customers and provide live chat support. Address customer concerns in real-time with friendly support chat
Live chat conversations can be assigned to support agents. Escalate to more experienced helpdesk reps when necessary through live chat
Mobile apps for iOS and Android are available allowing you to live chat with your websites visitors anytime and anywhere
Add chat buttons like WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, and even create your own custom chat buttons

Live chat with your customers, address their concerns, provide swift live chat customer support, get more sales using live chat.

Provide customer support & offer personalized recommendations, coupons & discounts that enrich their experience. Collaborate with your team to provide exceptional customer service over an intuitive live chat app.

Add chat buttons like WhatsApp, Facebook Messenger, Instagram DM, SMS, phone, Telegram, Line, or custom chat buttons.

As visitors interact through live chat, they might have suggestions or encounter issues. Through the live chat widget, they can voice thoughts immediately, allowing you to make instant improvements.
Customize the support chat widget, change the logo, color, chat button size, etc. Our live chat app lets you integrate with Facebook Messenger, resolve tickets, configure availability, etc.

Chatway's live chat box feature has become an indispensable tool for website owners. It enables real-time website chat assistance, personalized, efficient collaboration, visitor insights & trust-building, all contributing to enhanced customer satisfaction & business success engagement.

Chatway also offers Android & iOS mobile apps.

Pros

Enhances support efficiency with live chat, FAQ, and canned responses
Allows assignment and escalation of chat conversations to support agents
Mobile apps available for iOS and Android facilitate chat on-the-go
Provides chat conversation history for context and improved responses
Easy content and file sharing for enriched customer support
Helps in driving leads and sales with personalized recommendations, and offers
Enables real-time feedback collection for instant improvements
Customizable chat widget to match website branding
Integration capabilities with platforms like Facebook Messenger
Positive user reviews highlight functionality and responsiveness

Cons

No detailed user reviews are provided indicating challenges or limitations
Potential over-reliance on chat features might overshadow other support channels

Top Helpful Reviews

M44087

Jul 10, 2025 on Wix

Grest!Helpdesk, Karina Dramova was wonderful, very helpful, very friendly and perfect to deal with. 10 out of 10

Cronoselysium

Jul 08, 2025 on Wix

Very elegant looking appGreat looking app, very similar to Intercom but missing some features. Good helpdesk. Looking forward to seeing it progress.

Valentinremizov

Jul 07, 2025 on Wix

I like to work with Chatway. Live chat and WhatsApp in one app is a decision that fits my business needs.

Numless000

Jul 07, 2025 on Wix

Best app for LiveSupport.Good support, Good features, Modern design, Many features with free plan Its great application for supporting customers/client.

Edypassos2008

Jun 26, 2025 on Wix

testefoi fácil configurar, funcionou bem

Info3333850

Jun 24, 2025 on Wix

I absolutely love this app!This app is easy to connect, works very well because you have an app that you can connect to and get notified when your clients contact you. Would definitely recommend it

Justchocyeg

Jun 12, 2025 on Wix

App has been great addition to my website!It's been great so far, Helpdesk seems like it'd be helpful if I need it. I'm currently on the trial version, so once it goes to the free app I'll see if I...

Navintoursznz

May 29, 2025 on Wix

Exceptional Live Chat Experience with ChatwayI’ve been using Chatway on my website www.navintours.com, and it has truly transformed our customer engagement. The real-time chat feature enables instant support, allowing us to answer queries quickly and boost customer satisfaction....

Rcooper364

May 25, 2025 on Wix

It works great!!I used this for a school project and found that it worked really well and was easy to use when friends tested it. Would recommend this.