Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more
Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Tidio is the all-in-one helpdesk solution for managing all your customer messages in one place.
- Talk to your visitors on live chat – quickly solve problems and sell proactively
- Work alongside Lyro, Tidio's AI bot, to automatically solve your customers' questions
- Preview carts, check order history, and recommend products directly in chat
- Add Tidio to your Shopify store in seconds
- Manage customers' requests with a simple ticketing system
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Chat
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Hide features
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Real-time messaging
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AI chatbots
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Live chat
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Email chat
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Video calls
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Social media
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File upload
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Multi-language
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Push notifications
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Agent analytics
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Automated responses
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Cart recovery
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Discounts
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FAQs
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Greetings
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Quick replies
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Upsell
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Surveys
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Customizatiom
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Color and font
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Emojis and stickers
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Chat window
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Business hours
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Welcome messages
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Chat buttons
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Tagging
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Chat assignment
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Chat flows
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Agent avatar
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Helpdesk
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Customer feedback collection
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Order and refund processing
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Customer onboarding
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Chatbot marketing
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Lead generation
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24/7 support
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Internal help desk
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FAQs responses
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Customer engagement
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Voice assistance
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Product recommendations
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Social media engagement
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Order confirmation and tracking
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Medication reminders
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Appointment scheduling
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Patient data collection
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Quick medical assistance
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Mental health care
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Financial advice and insights
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Account analysis
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Expense tracking
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Balance and bill notifications
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Suspicious activity alerts