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Forethought

Free App

The most advanced agentic AI for customer experiences.

Natural language processing
Autoflows™ technology
Multi-agent architecture

About Forethought

Launched Feb 12, 2025

Categories

Introduction Video

Description

The most advanced agentic AI for customer experiences.

Forethought is the most advanced agentic AI for customer experiences. Forethought's patent-pending Autoflows™ technology enables you to train your AI agent to execute business logic using natural language, all without decision-trees, professional services, or writing any custom code. Forethought also automatically learns from your conversation history, so it can be up and running in under 24 hours. Forethought's multi-agent architecture enables it to Solve customer problems, Assist human agents, and Discover insights, all from the same great platform.
Forethought website

Forethought Key Features

  • LLM-based AI Agent
  • Autonomous issue resolution
  • Natural language workflows (Autoflows™)
  • Ticket routing, tagging, enrichment
  • Support agent co-pilot
  • Discovery of insights, trends, and KB content gaps
  • Self-learning AI + Reinforcement Learning
  • Automatically fine-tuned from your data

Forethought Use Cases

  • Automatic ticket resolution
  • Triage tickets
  • Agent Assist
  • Discover Insights

Pros

  • Advanced AI capability for customer experiences.
  • No need for decision-trees, professional services, or custom coding.
  • Fast setup, operational in under 24 hours.
  • Automatic learning from conversation history.
  • Multi-agent architecture provides versatile solutions: solving problems, assisting agents, and discovering insights.

Cons

  • Limited information on the patent-pending Autoflows™ technology's reliability.
  • Potential challenges in customization beyond what's offered by the platform.
  • May require initial time investment to train the AI agent effectively.

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