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Order Editing | Upsell logo

Order Editing | Upsell

Let customers edit their order without contacting support.

Order Edit Customer Service logo

Order Edit Customer Service

Let customers edit, cancel and reorder instantly

Order Editing | Upsell logo

Order Editing | Upsell

Let customers edit their order without contacting support.

Order Edit Customer Service logo

Order Edit Customer Service

Let customers edit, cancel and reorder instantly

Rating

Rating

157 Reviews
9.3
199 Reviews
1.9

Pricing

Pricing

  • $99-$399 / Month
  • Free Plan Available
  • 14 Days Free Trial
  • Unlock Deals
Try for Free More info
  • $4.99-$99.99 / Month
  • 30 Days Free Trial
Try for Free More info

Features

Features

  • Gift card refunds
  • Ai product recommendations
  • Increase order value
  • Self-service order edits
  • Embedable portal
  • Instant 3pl/wms sync
  • Pre-shipment changes
  • Carrier verified addresses
  • Add products pre-packing
  • Reorder items
  • Edit orders
  • Cancel orders

Screenshots

Screenshots

Order Editing | Upsell screenshot Order Editing | Upsell screenshot Order Editing | Upsell screenshot Order Editing | Upsell screenshot
+ 1 more
Order Editing | Upsell screenshot
Order Edit Customer Service screenshot Order Edit Customer Service screenshot Order Edit Customer Service screenshot Order Edit Customer Service screenshot

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Pros

Pros

  • Eliminates common support tickets by allowing customers to edit their orders themselves
  • Drives more sales by recommending AI-suggested products that can be added with one click
  • Easy to embed the self-service portal into any email or page with customizable branding
  • Instant synchronization with 3PL or WMS to avoid overselling
  • Increases average order value through product recommendations
  • Supports self-serve changes to address, variant, contact details, and products before shipment
  • Reduces lost orders with carrier-verified shipping address recommendations
  • Facilitates customers in adding more products before packing
  • Refund options include gift card or store credit for order downgrades
  • Positive customer service reviews indicating very responsive support team
  • Significantly reduces support tickets related to incorrect addresses and order changes
  • Customers can cancel orders on their own, providing them more control
  • Customers can edit their orders independently, reducing errors and improving satisfaction
  • Simplifies the process of reordering previous purchases, encouraging repeat customers
  • Enhances customer experience by providing self-service options
  • Decreases customer support costs as customers handle simple tasks themselves
  • Increases overall sales through improved customer satisfaction and convenience

Cons

Cons

  • Basic plans offer restricted features, limiting functionality without upgrading.
  • Users reported bugs that affect order modifications, causing occasional glitches.
  • Inability to edit multiple orders at once frustrates users with high-volume stores.
  • Order editing requires canceling the original order and reloading items in the shopping cart, which might cause confusion or inconvenience
  • Potential for increased order cancellations which might affect inventory management
  • Self-service cancellations may lead to loss of sales if not managed properly

Categories

Categories

Launched

Launched

Apr 30, 2023
May 01, 2016

Developer

Developer

Built by Order Editing

Apps:

1

Average Rating:

5

Reviews:

157

Built by Customer First focus

Apps:

2

Average Rating:

4.7

Reviews:

305

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