Compare ShipAid ‑ Order Protection vs ShipMonk

ShipAid ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

ShipMonk | Order Fulfillment

#1 Ecommerce 3PL - Fulfillment, Shipping & Inventory Mgmt.

ShipAid ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

ShipMonk | Order Fulfillment

#1 Ecommerce 3PL - Fulfillment, Shipping & Inventory Mgmt.

Rating

25 Reviews

9.1

140 Reviews

7.4

Pricing

Try for Free More info

Features

Shipping guarantee
Custom guarantee fee
Profit retention
Quick issue resolution
Enhanced customer support
Seamless claims integration
Branded resolution portal
Custom shipping notifications
Streamlined communication
Charge premiums at checkout
Supports all cart types
24hr custom installation

Inventory management
Order management
Shipping management
Warehouse management
Discounted shipping rates
Omnichannel support
3pl platform
Advanced software
Fulfillment centers
Transparent billing
Proactive approach

Screenshots

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Pros

Upsell opportunity: Allows merchants to charge a guarantee fee and retain the profits, offering an additional revenue stream
Customer assurance: Provides customers with confidence and peace of mind against lost, stolen, damaged, or late packages without the need for traditional insurance companies
Streamlined integration: Seamlessly integrates into the existing setup with support for all cart types and custom installation included within 24 hours
Enhanced post-purchase experience: Improves customer satisfaction with quick solutions to delivery issues and exceptional customer support
Branded Customer Resolution & Tracking Portal: Offers a professional, branded experience for filing issues and tracking shipments
Custom Shipping Notifications: Reduces order anxiety by providing tailored shipping notifications and tracking updates
Ease of use: Simplifies the process of managing delivery issues with options to reship, refund, or deny claims with just a click

Provides a simple solution for omnichannel ecommerce businesses of all sizes
In-house, tech-enabled fulfillment centers
Advanced order, inventory, shipping, and warehouse management software
Transparent billing
Leading customer support teams
Discounted carrier shipping rates
Dedicated Happiness Engineers for account support

Cons

Dependency on the app for resolution: Merchants must rely on the app to manage and resolve shipping claims, which could be a bottleneck if the app faces any technical issues
Potential for customer pushback: Some customers may view the additional guarantee fee as an unnecessary cost
Learning curve: Merchants might need time to fully understand and utilize all the features effectively, despite the custom installation support
Management overhead: Merchants have to decide on and manage claim resolutions, which can add to their operational workload

Awful customer service experience as reported by users
Expensive service
Slow operational speed
Issues with account closure and unwarranted charges
Problems with inventory readiness for pickup after service termination
Potential legal disputes for recovering money

Launched

Aug 04, 2022

Dec 14, 2017

Developer

Built by ShipAid

Apps:

Average Rating:

Reviews:

Built by ShipMonk

Apps:

Average Rating:

4.1

Reviews:

140

Make Your Choice

Try for Free More info

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Compare ShipAid ‑ Order Protection vs ShipMonk | Order Fulfillment

ShipAid ‑ Order Protection

ShipMonk | Order Fulfillment

ShipAid ‑ Order Protection

ShipMonk | Order Fulfillment

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by ShipAid

Built by ShipMonk

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