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  3. Compare tawk.to Live Chat vs Formilla Live Chat + Chatbot
tawk.to Live Chat logo

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Formilla Live Chat + Chatbot logo

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

tawk.to Live Chat logo

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Formilla Live Chat + Chatbot logo

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

Rating

Rating

239 Reviews
1.9
41 Reviews
8.2

Pricing

Pricing

  • Free App
  • Free Plan Available
Try for Free More info
  • $17.49-$74.99 / Month
  • Free Plan Available
  • 15 Days Free Trial
Try for Free More info

Features

Features

  • Crm integration
  • Order management
  • Ticketing system
  • Real-time chat
  • Knowledge base
  • Canned responses
  • Unlimited messaging
  • Mobile connectivity
  • Personalized greetings
  • Unlimited agents
  • Real-time chat
  • Visitor monitoring
  • Lead qualification
  • Mobile apps
  • Marketing popups

Screenshots

Screenshots

tawk.to Live Chat screenshot tawk.to Live Chat screenshot tawk.to Live Chat screenshot tawk.to Live Chat screenshot
+ 2 more
tawk.to Live Chat screenshot tawk.to Live Chat screenshot
Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot
+ 3 more
Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot

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Pros

Pros

  • Monitor and chat with site visitors in real time
  • Unlimited messaging, ticketing, and agent seats
  • Multi-platform support including iOS, Android, Windows, and Mac OSX
  • Seamless integration with Shopify store
  • Comprehensive features including CRM, knowledge base, and ticketing system
  • Ability to view and manage Shopify orders directly from chats and tickets
  • Personalize greetings with triggers based on location, past visits, and more
  • Canned 'shortcut' message templates for fast and accurate responses
  • Manage unlimited customers and organizations in CRM
  • 24x7 live assistance from support team
  • Real-time chat and chatbots have proven to increase sales and improve support
  • Immediate assistance preferred by customers over phone and email
  • Free package available for one user
  • Flexible premium packages available for more features
  • Marketing popups included to engage customers in various ways
  • Ability to see visitors on the site in real-time and request to chat
  • 24/7 lead qualification and product marketing by chatbot
  • Mobile app support for live chat from anywhere in the world

Cons

Cons

  • May require some time to fully understand and utilize all features
  • Potential for frequent notifications if not properly configured
  • Reliance on continuous internet connection for real-time interaction
  • May require regular updates to maintain compatibility and performance
  • Possible integration complexities with certain custom Shopify setups
  • Free package limited to only one user
  • Full features and benefits might require a premium package
  • Potential need for constant monitoring to handle real-time chats effectively
  • Chatbots might not handle complex customer queries as effectively as human agents

Categories

Categories

Launched

Launched

Nov 15, 2015
Jun 02, 2014

Developer

Developer

Built by tawk.to

Apps:

1

Average Rating:

3.7

Reviews:

239

Built by Formilla.com

Apps:

1

Average Rating:

5

Reviews:

41

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