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POWR: Live Chat logo

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Z Facebook Messenger Chat logo

Z Facebook Messenger Chat

Support your customers quickly using Facebook Live Chat.

POWR: Live Chat logo

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Z Facebook Messenger Chat logo

Z Facebook Messenger Chat

Support your customers quickly using Facebook Live Chat.

Rating

Rating

136 Reviews
7.6
108 Reviews
9.1

Pricing

Pricing

  • $5.49-$89.99 / Month
  • Free Plan Available
Try for Free More info
  • Free App
Try for Free More info

Features

Features

  • Customizable design
  • Automated messages
  • Instant live chat
  • Custom chat settings
  • Mobile notifications
  • Messenger contact
  • Message labeling
  • Notes in messenger
  • Message history

Screenshots

Screenshots

POWR: Live Chat screenshot POWR: Live Chat screenshot POWR: Live Chat screenshot POWR: Live Chat screenshot
+ 1 more
POWR: Live Chat screenshot
Z Facebook Messenger Chat screenshot Z Facebook Messenger Chat screenshot Z Facebook Messenger Chat screenshot Z Facebook Messenger Chat screenshot

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Pros

Pros

  • Provides real-time customer support via Facebook Messenger
  • Easy installation directly into Shopify without any coding required
  • Allows customization to match personal branding
  • Automated chat initiation enhances user experience
  • Instant notifications to promptly address customer inquiries
  • Helps in staying competitive, closing more sales, and retaining customers
  • Customizable chat settings, including triggers, delay, bubble icon, and button text
  • Option to set an automated personal message upon starting a chat
  • Fully customizable design, including avatar, colors, shape, and position
  • Allows customers to contact you via their personal Messenger account
  • Ability to sort and label incoming messages
  • Option to keep notes inside Messenger for future reference
  • Message history is preserved indefinitely
  • Preferred by customers for communication over email
  • Enhances customer service and support
  • Simplifies customer engagement through a widely-used platform
  • Helps in managing and tracking customer interactions more efficiently

Cons

Cons

  • Dependence on Facebook Messenger may not suit all businesses
  • Potential privacy concerns associated with Facebook's platform
  • Limited to Shopify integration, potentially excluding other e-commerce platforms
  • May require continuous active monitoring to respond quickly
  • Dependence on Facebook Messenger platform; users must have a Messenger account
  • Potential privacy concerns with storing detailed customer notes in Messenger
  • Not suitable for customers who prefer traditional customer service channels like phone or email
  • Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
  • Might lack advanced customer service features found in dedicated CRM systems

Categories

Categories

Launched

Launched

Dec 01, 2017
Jan 17, 2016

Developer

Developer

Built by POWR.io

Apps:

32

Average Rating:

4.4

Reviews:

5,201

Built by Zotabox

Apps:

8

Average Rating:

4.2

Reviews:

2,183

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