Compare Order Editing | Upsell vs Order Lookup

Order Editing | Upsell

Let customers edit their order without contacting support.

Order Lookup | venntov

Live order tracking for your customers. They'll love it.

Order Editing | Upsell

Let customers edit their order without contacting support.

Order Lookup | venntov

Live order tracking for your customers. They'll love it.

Rating

157 Reviews

9.3

138 Reviews

6.7

Pricing

Try for Free More info

Features

Gift card refunds
Ai product recommendations
Increase order value
Self-service order edits
Embedable portal
Instant 3pl/wms sync
Pre-shipment changes
Carrier verified addresses
Add products pre-packing

Real-time updates
Carrier integration
Customer portal
Customizable page
Live order tracking

Screenshots

+ 1 more

+ 7 more

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Pros

Eliminates common support tickets by allowing customers to edit their orders themselves
Drives more sales by recommending AI-suggested products that can be added with one click
Easy to embed the self-service portal into any email or page with customizable branding
Instant synchronization with 3PL or WMS to avoid overselling
Increases average order value through product recommendations
Supports self-serve changes to address, variant, contact details, and products before shipment
Reduces lost orders with carrier-verified shipping address recommendations
Facilitates customers in adding more products before packing
Refund options include gift card or store credit for order downgrades
Positive customer service reviews indicating very responsive support team
Significantly reduces support tickets related to incorrect addresses and order changes

Reduces support requests by providing real-time order tracking information for customers
Adds an easy-to-use customer-facing portal to Shopify storefronts
Empowers customers to access their order information using their email and order number
Includes any store owner-added notes or tracking information in the portal
Supports order tracking across over 100 shipping carriers
Offers a customizable order lookup page to fit branding and store design

Cons

Basic plans offer restricted features, limiting functionality without upgrading.
Users reported bugs that affect order modifications, causing occasional glitches.
Inability to edit multiple orders at once frustrates users with high-volume stores.

May require initial setup and customization to integrate seamlessly with existing Shopify storefront
Relies on customer interaction with the portal; customers who prefer direct support might not engage with it
Potential technical issues if there are changes or disruptions in shipping carrier APIs

Launched

Apr 30, 2023

Oct 10, 2012

Developer

Built by Order Editing

Apps:

Average Rating:

Reviews:

157

Built by venntov

Apps:

Average Rating:

3.8

Reviews:

1,884

Make Your Choice

Try for Free More info View alternatives

Compare Order Editing | Upsell vs Order Lookup | venntov

Order Editing | Upsell

Order Lookup | venntov

Order Editing | Upsell

Order Lookup | venntov

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Order Editing

Built by venntov

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