WhatsApp vs Messenger: Best Chat Apps Compared

Name: ZB: WhatsApp &amp; Messenger Chat
Brand: Zotabox

O: WhatsApp Chat, Contact Form

Live chat with shoppers on Facebook Messenger, Instagram &more

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

O: WhatsApp Chat, Contact Form

Live chat with shoppers on Facebook Messenger, Instagram &more

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Rating

567 Reviews

9.2

110 Reviews

9.1

Pricing

Install App More info

Features

Live chat widget
One-click integration
Persistent conversions
Real-time conversations
Superior deliverability
Real-time messages
Centralized customer engagement
Insightful tracking data
Increased sales support
Central engagement hub
24/7 customer care
Reach beyond website
Modern widget design
Cross-platform support (facebook, instagram, whatsapp)

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

O: WhatsApp Chat, Contact Form screenshot

+ 5 more

ZB: WhatsApp & Messenger Chat screenshot

+ 2 more

Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

One-click integration with multiple platforms like Facebook Messenger, WhatsApp, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, and Telegram
Helps increase sales conversions and generate leads
Improves customer support with a single live chat button
Customizable chat widget style, device & page targeting, and preset welcome messages
Effectiveness analysis of each chat channel
Positive user reviews highlighting excellent customer service and quick issue resolution

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Jan 19, 2016

Jan 17, 2016

Developer

Built by Omega

Apps:

Average Rating:

4.3

Reviews:

2,899

Built by Zotabox

Apps:

Average Rating:

4.2

Reviews:

2,213

Make Your Choice

Install App More info View alternatives

WhatsApp vs Messenger: Best Chat Apps Compared

O: WhatsApp Chat, Contact Form

ZB: WhatsApp & Messenger Chat

O: WhatsApp Chat, Contact Form