Interakt ‑ WhatsApp Marketing
Recover abandoned carts and improve WhatsApp customer support
Omnichannel Marketing &Support
Elevate D2C growth with WhatsApp automation and customer engagement tools.
Interakt ‑ WhatsApp Marketing
Recover abandoned carts and improve WhatsApp customer support
Omnichannel Marketing &Support
Elevate D2C growth with WhatsApp automation and customer engagement tools.
Rating
Rating
8.2
9.1
Pricing
Pricing
Features
Features
- Automated reminders
- Order updates
- Bulk campaigns
- Double confirmation
- Shared team inbox
- Green tick
- Chat widget
- Auto-replies
- Cart recovery
- Order updates
- Smart automation
- Whatsapp commerce
- Agent support
Pros
Pros
- Automated WhatsApp reminders for abandoned carts with a checkout link
- CoD double confirmation flow on WhatsApp to reduce RTOs
- Automated WhatsApp confirmations for order placement, shipment, and cancellation
- WhatsApp Chat Widget for website visitors to easily reach out on WhatsApp
- Auto-replies configuration for answering customer FAQs on WhatsApp
- Bulk WhatsApp campaigns for product announcements and discounts
- Shared team inbox for better management of incoming customer chats
- Option to obtain a WhatsApp Green Tick for improved credibility
- Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
- Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
- Improves cart recovery and boosts sales through smart automation and personalized experiences.
- Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
- User-friendly interface with intuitive tools that simplify campaign setup and management.
- Cost-effective solution for customer acquisition and re-engagement campaigns.
- Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
- AI-powered chatbot and omnichannel support improve customer interactions and retention.
- Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.
Cons
Cons
- Issues with prolonged billing even after service migration
- Poor customer support as indicated by users
- Complex platform not easy to use
- Lack of options for retargeting abandoned carts or sending order notifications
- Potential for being a waste of money and time as expressed by some users
- Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
- Dependency on account managers for optimal usage might limit self-service capabilities for some users.
Categories
Categories
Launched
Launched
Jul 13, 2021
Oct 02, 2023
Developer
Developer
Apps:
18346
Average Rating:2.4
Reviews:752,608
Apps:
18346
Average Rating:2.4
Reviews:752,608
