Compare Customer Accounts Concierge vs Customer.guru Net Promoter NPS

Name: Customer.guru Net Promoter NPS
Brand: Customer.guru

Froonze VIP Loyalty & Wishlist

Boost sales with loyalty, rewards, referrals, wishlist

Customer.guru Net Promoter NPS

Survey Net Promoter Score, get testimonials & product reviews

Froonze VIP Loyalty & Wishlist

Boost sales with loyalty, rewards, referrals, wishlist

Customer.guru Net Promoter NPS

Survey Net Promoter Score, get testimonials & product reviews

Rating

280 Reviews

9.2

195 Reviews

7.7

Pricing

Install App More info

Features

Rewards system
Loyalty program
Reorder functionality
Back in stock alerts
Wishlist management
Referral bonuses
Custom registration form
Social login options
Order cancellation
Flexible plugins

Quick installation
Embed testimonials
Segmented satisfaction tracking
Product-based satisfaction analysis
Time-specific feedback
Order-frequency insights
Geographic feedback analysis
Trend discovery
Increased survey responses

Screenshots

Customer.guru Net Promoter NPS screenshot

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Pros

Transforms generic client account pages into multifunctional customer dashboards
Allows integration of loyalty and rewards programs, enhancing customer engagement
Wishlist feature includes back-in-stock reminders, potentially boosting sales
Custom registration forms allow for tailored customer onboarding experiences
Social login options increase convenience and potentially lower account creation barriers
Reorder and cancel order buttons streamline the customer service experience
Flexible plugin system allows users to pay only for the features they need, saving costs
Excellent option for B2B and wholesale stores, which may have specific account management needs
Supports various loyalty program types: Affiliate, Custom programs, Memberships, Referrals, Wishlists
Offers multiple rewards types: Coupons, Custom rewards, Discounts, Free shipping, Points
26+ integrations with CRM tools enhance functionality for rewards, subscriptions, order management

Quick installation process taking only 30 seconds
Increased survey response rates due to smart follow-ups
Ability to embed testimonials and reviews for better visibility
Offers detailed insights into customer satisfaction based on various factors like product ordered and purchase date
Helps discover trends in customer opinions

Cons

May require additional time and effort to set up and customize the multitude of plugins and integrations
Potential cost incrementally increases as more plugins and integrations are added
Complexity of features and integrations may lead to a steeper learning curve for some users
Dependence on third-party integrations could affect stability and performance depending on those services' reliability

Limited to Net Promoter Score (NPS) surveys, may not offer other types of customer feedback options
Some potential users might find the features too basic or not sufficiently customizable for their needs

Launched

Nov 30, 2021

Aug 30, 2016

Developer

Built by Froonze Limited

Apps:

Average Rating:

Reviews:

280

Built by Customer.guru

Apps:

Average Rating:

4.7

Reviews:

195

Make Your Choice

Install App More info View alternatives

Compare Customer Accounts Concierge vs Customer.guru Net Promoter NPS

Froonze VIP Loyalty & Wishlist

Customer.guru Net Promoter NPS

Froonze VIP Loyalty & Wishlist