Yotpo - saved by Gabriel S. thank you so much for helping me with all my issues

Fantastic Customer Support - My website uses both the Yotpo Reviews and Loyalty services in a custom setup where Bigcommerce is the backend system to a Wordpress front-end website. I had some frustrating difficulties getting the accounts set up and integrated due to misconfiguration of login credentials. However, the customer service rep I was lucky enough to get in touch with, Angelo, was an incredible help in getting things sorted. The problem continued for a couple weeks, but Angelo was relentless in trying to find a solution which did end up being solved. Google meets, late-night emails, whatever it took. Really happy with Yotpo, a great collection of web services.

Yotpo Loyalty App is Great - Yotpo reviews and loyalty apps are great. We had the reviews for a long time and then added loyalty (they are using what was Swell Rewards). They did all the work to set it up and then did it again when we changed from Blueprint to Stencil in Bigcommerce. There are a LOT of factors for a loyalty program and they went through all the various options with us so we could put together a very well rounded loyalty program that includes a referral program. It has made a huge difference on our site. Our customers love that they can redeem their points at checkout for $ off their order but they can also use their points for free product. There are so many things you can do with this program! I was even able to hook up the rewards fields with Klaviyo so we can send our own rewards emails based on the number of points a customer has or based on what tier they are in. Don't pass this up because of poor reviews, contact Yotpo sales for a demo first, don't just add the app and then write a bad review when you can't get it working. If you're looking for something cheap this is not (you can get cheaper but you will get what you pay for); for the price this program outperforms all others in the same class and is in my opinion a great deal for what you get.Loyalty is a custom install so they do have to do a lot of work to get it integrated, this is not a plug-and-play app. You will have to add code to your site to make it work (you will need a 'developer' if you don't know how to do this) but Yotpo gave us the step by step instructions on where to put the supplied code and even created the rewards program page for us. Maybe we purchased a higher tier of the app? Our Yotpo account rep set up all of the campaigns for us. We had no problem integrating it with our Bigcommerce platform thanks to the Yotpo team. Support is always very helpful, even through the chat I get experienced technical support and very little wait time to talk to someone. They have other add on bells and whistles that we are considering using in the future when our budget allows for it. I definitely recommend Yotpo.

Great app - great app and customer service

Love Yotpo - Just chatted with Maria. she was awesome and very helpful. very happy. Thank you!

Good App - This is an app helping us tracking Loyalty in a good manner!!

Good App - This is an app helping us tracking Loyalty in a good manner

loyalty program - it was really impressive to know about the loyalty program in detail and highly appriciate Ritchie M. Matos who helped me to understand this in depth!

Loyalty and Referrals Install - Ritchie was an immense help in aiding me with install. He went out of his way to ensure I was clear on steps needed and verified I was clear on the procedures. 5 Stars!

Excellent Service - Highly recommend to anyone, set up was straight forward . Even though it's only been a few weeks we've received positive feedback from our customers.

Excellent customer service - For some reason the "Earn Rewards" disappeared on our website and it was a scripting error that resolved via email within a few hours.

Really good app! - Fantastic app! Really easy to learn and use. You don't even have to pay anything for start! Really good app.You can see how it works in our shop at http://dessishop.com

We like it - It's Clean, It's Simple.. We like it!