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Customer reviews: Yotpo Loyalty and Referrals

Develop by Preferred

Reviews (23)

Overall rating
3.8

What Merchants Think

The "Yotpo Loyalty and Referrals" app receives mixed reviews from merchants. While many commend its comprehensive features and the positive impact it has had on their businesses, particularly in enhancing customer engagement through loyalty and referral programs, others express dissatisfaction with installation challenges and support responsiveness. Customer service experiences fluctuate, with some users praising the dedication and skill of support representatives, while others are frustrated by long wait times or lack of assistance.

Key Strengths

  • Comprehensive loyalty and referral program options that significantly enhance customer engagement.
  • Integration capabilities with platforms like BigCommerce and marketing tools like Klaviyo.
  • High-quality customer support from specific representatives, offering personalized assistance.
  • User-friendly experience once successfully installed and configured.

Common Concerns

  • Challenges during installation, requiring developer assistance and custom coding.
  • Inconsistent customer support quality, with some experiencing poor responsiveness.
  • Application and platform limitations that hinder functionality on certain systems, like BigCommerce.
  • High price point compared to other loyalty solutions, with additional costs as usage levels increase.

Final Thoughts

Overall, "Yotpo Loyalty and Referrals" is a powerful tool for businesses aiming to establish comprehensive loyalty and referral programs, provided they have the necessary technical support for setup. While it is lauded for its features and support from dedicated representatives, users may experience varying levels of satisfaction depending on their technical background and the level of customer service received. Businesses should consider their specific needs and resources before integrating this app into their systems.

fra...com

Jan 26, 2024  on Bigcommerce

Yotpo - saved by Gabriel S. thank you so much for helping me with all my issues

dev...com

Mar 31, 2023  on Bigcommerce

Fantastic Customer Support - My website uses both the Yotpo Reviews and Loyalty services in a custom setup where Bigcommerce is the backend system to a Wordpress front-end website. I had some frustrating difficulties getting the accounts set up and integrated due to misconfiguration of login credentials. However, the customer service rep I was lucky enough to get in touch with, Angelo, was an incredible help in getting things sorted. The problem continued for a couple weeks, but Angelo was relentless in trying to find a solution which did end up being solved. Google meets, late-night emails, whatever it took. Really happy with Yotpo, a great collection of web services.

web...com

Dec 08, 2022  on Bigcommerce

Yotpo Loyalty App is Great - Yotpo reviews and loyalty apps are great. We had the reviews for a long time and then added loyalty (they are using what was Swell Rewards). They did all the work to set it up and then did it again when we changed from Blueprint to Stencil in Bigcommerce. There are a LOT of factors for a loyalty program and they went through all the various options with us so we could put together a very well rounded loyalty program that includes a referral program. It has made a huge difference on our site. Our customers love that they can redeem their points at checkout for $ off their order but they can also use their points for free product. There are so many things you can do with this program! I was even able to hook up the rewards fields with Klaviyo so we can send our own rewards emails based on the number of points a customer has or based on what tier they are in. Don't pass this up because of poor reviews, contact Yotpo sales for a demo first, don't just add the app and then write a bad review when you can't get it working. If you're looking for something cheap this is not (you can get cheaper but you will get what you pay for); for the price this program outperforms all others in the same class and is in my opinion a great deal for what you get.Loyalty is a custom install so they do have to do a lot of work to get it integrated, this is not a plug-and-play app. You will have to add code to your site to make it work (you will need a 'developer' if you don't know how to do this) but Yotpo gave us the step by step instructions on where to put the supplied code and even created the rewards program page for us. Maybe we purchased a higher tier of the app? Our Yotpo account rep set up all of the campaigns for us. We had no problem integrating it with our Bigcommerce platform thanks to the Yotpo team. Support is always very helpful, even through the chat I get experienced technical support and very little wait time to talk to someone. They have other add on bells and whistles that we are considering using in the future when our budget allows for it. I definitely recommend Yotpo.

adm....uk

Sep 14, 2021  on Bigcommerce

Great app - great app and customer service

cbi...com

Jul 21, 2021  on Bigcommerce

Love Yotpo - Just chatted with Maria. she was awesome and very helpful. very happy. Thank you!

oxa...com

Jul 12, 2021  on Bigcommerce

Good App - This is an app helping us tracking Loyalty in a good manner!!

oxa...com

Jul 12, 2021  on Bigcommerce

Good App - This is an app helping us tracking Loyalty in a good manner

Pav...com

Apr 12, 2021  on Bigcommerce

loyalty program - it was really impressive to know about the loyalty program in detail and highly appriciate Ritchie M. Matos who helped me to understand this in depth!

car...com

Mar 26, 2021  on Bigcommerce

Loyalty and Referrals Install - Ritchie was an immense help in aiding me with install. He went out of his way to ensure I was clear on steps needed and verified I was clear on the procedures. 5 Stars!

pma...com

Jan 25, 2018  on Bigcommerce

Excellent Service - Highly recommend to anyone, set up was straight forward . Even though it's only been a few weeks we've received positive feedback from our customers.

jmu...com

Oct 10, 2017  on Bigcommerce

Excellent customer service - For some reason the "Earn Rewards" disappeared on our website and it was a scripting error that resolved via email within a few hours.

ren...com

Dec 28, 2016  on Bigcommerce

Really good app! - Fantastic app! Really easy to learn and use. You don't even have to pay anything for start! Really good app.You can see how it works in our shop at http://dessishop.com

gre...com

Dec 13, 2016  on Bigcommerce

We like it - It's Clean, It's Simple.. We like it!

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