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Customer reviews: Yotpo Loyalty and Referrals

Develop by Preferred
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Reviews (23)

Overall rating
3.8

What Merchants Think

The "Yotpo Loyalty and Referrals" app receives mixed reviews from merchants. While many commend its comprehensive features and the positive impact it has had on their businesses, particularly in enhancing customer engagement through loyalty and referral programs, others express dissatisfaction with installation challenges and support responsiveness. Customer service experiences fluctuate, with some users praising the dedication and skill of support representatives, while others are frustrated by long wait times or lack of assistance.

Key Strengths

  • Comprehensive loyalty and referral program options that significantly enhance customer engagement.
  • Integration capabilities with platforms like BigCommerce and marketing tools like Klaviyo.
  • High-quality customer support from specific representatives, offering personalized assistance.
  • User-friendly experience once successfully installed and configured.

Common Concerns

  • Challenges during installation, requiring developer assistance and custom coding.
  • Inconsistent customer support quality, with some experiencing poor responsiveness.
  • Application and platform limitations that hinder functionality on certain systems, like BigCommerce.
  • High price point compared to other loyalty solutions, with additional costs as usage levels increase.

Final Thoughts

Overall, "Yotpo Loyalty and Referrals" is a powerful tool for businesses aiming to establish comprehensive loyalty and referral programs, provided they have the necessary technical support for setup. While it is lauded for its features and support from dedicated representatives, users may experience varying levels of satisfaction depending on their technical background and the level of customer service received. Businesses should consider their specific needs and resources before integrating this app into their systems.

ste...com

Sep 21, 2022  on Bigcommerce

Does not install, support poor - I would never use YotPo ever again. I tried to install the app, it would not install, when I asked support they told me to seek a developer.... umm hello, the app installs on BC not a custom system, it should be instant and seamless. Waste of time and energy.

tis...com

Mar 19, 2022  on Bigcommerce

THE WORST! - Wasted hours of time trying to get help setting up this app on my BigCommerce store. Their chat support doesn't support this product. No phone communications. The rep I was in a chat with had to write up a ticket for another team to assist. No one got back to me. If I could give a ZERO STAR RATING I would. I have uninstalled the app from my store forever.

jen...com

Nov 10, 2021  on Bigcommerce

Wasted 5 months and $7500 - Didn't work with Bigcommerce - We wasted 5 months and $7500 - Didn't work with Bigcommerce. Don't sign an agreement with them without holding them to a timeline. They showed examples in their sales presentation of stores like Creepy & Co and Moroccan Oil - the look of the program can't be achieved without hiring a developer. Ask all of the questions up front and get a copy of the sales presentation video emailed to you so you have it to refer to. We were really looking forward to using this app, but we ended up sorely disappointed :(

ste....au

May 27, 2021  on Bigcommerce

Terrible / non-existant support - Tried to install Yotpo on my Bigcommerce site but site wouldn't connect... uninstalled/re-installed dozens of times different ways to try and get it working. Emailed support and gave them admin privileges to site, had a phone call and even a remote session to try and "install" it the same way I had already done... (level 1 stuff) so they escalate the ticket for assistance... and 5 weeks later I'm still waiting (yeah, I emailed them at least weekly asking for updates... and got NOTHING)... tried emailing sales, support... whatever, no response/no acknowledgement/no support... unable to resolve. So I just uninstalled it and went with Gratisfaction instead (installed first time, no issue... and it just worked). If this is how they support their customers I'd glad I found out what their support is like before we had it running. Very disappointing experience and would hate to have been relying on them for support if I was actually using the product.

pto...net

Mar 26, 2019  on Bigcommerce

app wont load - Cant get the app to load. Says bad gateway every time. Uninstalled.

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