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Customer reviews: Yotpo Loyalty and Referrals

Develop by Preferred

Reviews (23)

Overall rating
3.8

What Merchants Think

The "Yotpo Loyalty and Referrals" app receives mixed reviews from merchants. While many commend its comprehensive features and the positive impact it has had on their businesses, particularly in enhancing customer engagement through loyalty and referral programs, others express dissatisfaction with installation challenges and support responsiveness. Customer service experiences fluctuate, with some users praising the dedication and skill of support representatives, while others are frustrated by long wait times or lack of assistance.

Key Strengths

  • Comprehensive loyalty and referral program options that significantly enhance customer engagement.
  • Integration capabilities with platforms like BigCommerce and marketing tools like Klaviyo.
  • High-quality customer support from specific representatives, offering personalized assistance.
  • User-friendly experience once successfully installed and configured.

Common Concerns

  • Challenges during installation, requiring developer assistance and custom coding.
  • Inconsistent customer support quality, with some experiencing poor responsiveness.
  • Application and platform limitations that hinder functionality on certain systems, like BigCommerce.
  • High price point compared to other loyalty solutions, with additional costs as usage levels increase.

Final Thoughts

Overall, "Yotpo Loyalty and Referrals" is a powerful tool for businesses aiming to establish comprehensive loyalty and referral programs, provided they have the necessary technical support for setup. While it is lauded for its features and support from dedicated representatives, users may experience varying levels of satisfaction depending on their technical background and the level of customer service received. Businesses should consider their specific needs and resources before integrating this app into their systems.

hos....au

Nov 04, 2021  on Bigcommerce

Good Support - Great app and good support from JV.

bel...com

Oct 08, 2021  on Bigcommerce

Support is hit or miss, when it's good, it's excellent - This app is not easy to set up. It is not explained well at all and the videos aren't much of a help. I had good support one time and my rewards program is good to go. Wasn't so lucky with the referral program at first, but finally got a great support person and in a couple of minutes, had everything set. Apparently, they are hiring more support help, so it should improve. Looking forward to seeing how this all works! They have a great review app - very user friendly.

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