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TrackMates

Develop by aquaapi.io
14 Days Free Trial

"TrackMates: Streamline shipment tracking and boost store engagement effortlessly."

Email notifications
Real-time tracking
Shipment dashboard
Bigcommerce integration

About TrackMates

Launched Mar 01, 2016

Categories

Description

Real-time Tracking for USPS, UPS and FEDEX. Automatic email notifications to your customers. Track all shipments at one place.

Customer can track shipments

Seamless integration with BigCommerce creates a shipment tracking page on your store domain. Customers come to your store page to view and track shipments. Drive traffic to your store and increase engagement.

Tracking Dashboard for You

Track all shipments at one place.View shipping status changes and location as packages move towards the customer. Act on undelivered and delayed packages before they become a customer service issue.

Customer Email Notifications

Automatic email notifications to your customers on package status change and location. Configure and choose specific status change triggers (in transit, out for delivery, failed attempt or delivered) from app settings. Choose from pre-defined templates for sending out emails.

Real-time Tracking for USPS, UPS and FEDEX

Integrated tracking for three most popular shipment methods.

Transparent All-inclusive Pricing

All our pricing plans include all features including email notifications at no extra charge. Pricing tiers are based on only number of orders serviced and doesn't have any other charges.

Things to know

Help & Support

We provide support through our Support Portal and through emails. You can contact us at anytime by visiting our Support Portal. Our apps are built for simplicity and aligned to needs of eCommerce merchants like you.

Integrates with

Pros

  • Seamless integration with BigCommerce allows for easy creation of a shipment tracking page on the store domain.
  • Increases store engagement by driving customer traffic to the store page for shipment tracking.
  • Provides a centralized tracking dashboard for merchants to monitor all shipments, status changes, and package locations.
  • Enables merchants to act on undelivered and delayed packages proactively to prevent customer service issues.
  • Automatic email notifications for customers on package status changes with customizable triggers and templates.
  • Supports real-time tracking for USPS, UPS, and FEDEX, covering popular shipment methods.
  • Transparent and all-inclusive pricing without extra charges for email notifications, based on order volume.
  • Offers reliable and accessible help and support through a Support Portal and email.

Cons

  • Limited to integration with only BigCommerce, potentially excluding merchants using other eCommerce platforms.
  • Restricted to tracking only three carriers, which may not cover all merchants' shipment needs.
  • Lack of advanced features such as analytics or reports on shipment performance and engagement.

Top Helpful Reviews

cus...com

Jun 27, 2021  on Bigcommerce

Great Little App , But Zero Customer Support - When you first use the app, it seems too simplistic. It’s not, and there is a lot of things happening in the background automatically for you. All I can say is watch the video on how to install, select the shipping notifications you want to send, and that is it. The landing page they created for us is very professional looking and matches the colors of our store. The only thing I wish they did was allow you to view your landing page. I only got to see ours because a customer emailed us after they received their notification update. Lastly, and my biggest gripe. I reached out to customer support numerous times and support has been non-existent. I mean none! I asked them to explain why some emails go out and others do not, even though you have the setting selected. Nothing but crickets. For the price it is a good value, but the fact some emails are sent, and some do not go out is frustrating. Maybe they are, and their dashboard just does not reflect it.

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