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Customer reviews: TikTok

Develop by Elite

Reviews (15)

Overall rating
3.6

What Merchants Think

Merchants have a mixed view of the TikTok app integration for platforms like BigCommerce. While some appreciate the user-friendly interface and effective engagement features, others face technical challenges with syncing and connectivity. Overall, there is a sense that, despite its potential, the app requires improvements in functionality and support.

Key Strengths

  • User-friendly interface and simple integration
  • Ability to create engaging short-form video content
  • Effective "Shop Now" button that boosts conversion rates and traffic
  • Detailed ad performance reports for better audience understanding
  • Automatic retargeting feature that aids engagement

Common Concerns

  • Frequent syncing issues with the product catalog
  • Lack of support and inadequate guidance on problem resolution
  • Dead links and application setup difficulties
  • Perceived inconsistencies between app instructions and user experience
  • Complaints about unexpected charges

Final Thoughts

While TikTok's app offers promising features for merchants seeking to leverage short-form video content, recurring technical issues and support concerns hinder its effectiveness. Its potential for enhancing ad performance and engagement is clear, but resolving functional challenges is essential for broader merchant satisfaction.

ste...net

Jun 30, 2023  on Bigcommerce

SCAM - they tried to charge me ! when it says free! scam sucks don't waste your time!

inf....uk

Nov 25, 2022  on Bigcommerce

Does not work - This app does not work. It does not populate any products, despite being set up correctly. I have reached out to BigCommerce and TikTok for help and both tell me it's the others fault. Can someone please look into a fix?

jas....ca

Aug 29, 2022  on Bigcommerce

Doesn't do anything except hyperlink you to tiktok page - This app just has links to jump you to your TikTok Catalog and Tiktok Store Manager accounts. From Bigcommerce there is No dashboard to control product sync or prompt a sync. Products in bigcommerce that say they are sent to TikTok Channel don't actually get sent to TikTok via this channel app when you check your tiktok store manager account. Yet another half-baked heroku app by Bigcommerce with no support?

dan...com

Dec 08, 2021  on Bigcommerce

wont finish setup - there is some severe disconnection between BC and TT app. the TT provided instructions look nothing like my app install experience. my TT account is partially connected to BC but wont pull in add center or pixel info, and the "manage" buttons within the app are just dead links.i do have TT for busines, TT business manager, and TT ads manager all linked (as required) but BC just wont see them.

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