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Customer reviews: Thrive by Shopventory

Develop by Preferred

Reviews (13)

Overall rating
4.5

What Merchants Think

Merchants generally find "Thrive by Shopventory" to be a robust inventory management tool with noteworthy multi-channel capabilities. While praised for its integration and support features, some merchants experience limitations in product setup, which could be more user-friendly. The standout aspect of Thrive by Shopventory is its exceptional customer service, often being described as attentive and going above and beyond.

Key Strengths

  • Seamless integration between platforms like BigCommerce, Clover, and Square.
  • Exceptional customer support that is responsive and thorough.
  • Intuitive interface suitable for beginners and intermediate users.
  • Comprehensive reporting features.
  • Centralized inventory management across multiple channels.

Common Concerns

  • Complexity in initial setup and learning curve.
  • Limited product field options leading to manual entry.
  • Cases of inventory mismanagement or syncing issues.

Final Thoughts

Overall, "Thrive by Shopventory" is highly regarded for its ability to streamline inventory management across multiple sales channels, particularly with its stellar customer support. While there are concerns about its initial setup and occasional technical issues, the app's benefits significantly outweigh the drawbacks, making it a recommended choice for many retail businesses.

lil...com

Nov 08, 2024  on Bigcommerce

Nice app but could be better - We use Thrive Inventory since May 2024 because the native app from BigCommerce was deprecated and we need a bridge between BC and Square that we use at our brick-and-mortar shop. It is working but we have a few major issues, i.e. we still need to create our products on BC (and import them manually to Thrive every time) as the form that Thrive proposes for new products does not include several key fields (SEO, Custom fields,... etc) that drive people to our website and help them navigate through our store. The staff is really nice and responsive but they could not help us as these are flaws from the core structure of the software.

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