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Customer reviews: syncX: Stock Sync

Develop by stock-sync.com

Reviews (32)

Overall rating
4.6

What Merchants Think

Merchants generally have a high regard for "syncX: Stock Sync," finding it a reliable and valuable addition to their business tools, especially for those dealing with complex inventory updates. They appreciate the app's user-friendly nature and the remarkable customer support team, which significantly enhances the user experience. Despite a few negative experiences with customer support, the overall sentiment is positive, with many users deeming it a game-changer for their inventory management processes.

Key Strengths

  • Excellent and prompt customer support.
  • Ease of use and intuitive interface.
  • Time-saving capabilities, reducing manual tasks.
  • Affordable and competitively priced.
  • Flexible and powerful tools for syncing inventory from multiple suppliers.
  • Seamless integration with platforms like BigCommerce.
  • Variety of import options and features.

Common Concerns

  • Occasional delays in customer support response.
  • Technical issues, such as problems with purchasing credits.
  • Missed appointments and lack of follow-up in some customer service interactions.

Final Thoughts

"syncX: Stock Sync" is widely appreciated for its effectiveness, ease of use, and exceptional customer support, making it a preferred choice for many merchants dealing with inventory syncing. While there are occasional concerns regarding customer service and specific technical issues, the overall perception is that of a reliable and cost-effective solution that greatly simplifies stock management for businesses.

adm....nz

Jul 24, 2024  on Bigcommerce

Customer Support / Assisting - The customer support was superb in terms of assisting in our concern which is to import all the products that are suitable to our country and Khir assisted me throughout. It went successfully, if there is anything or problem again I will contact them immediately and they replied promptly.

tha...com

Apr 23, 2024  on Bigcommerce

Customer Service - The customer service is great! Suriyah was really helpful when it came to some confusion I had. Glad that she was able to assist. Great application, very simple and straight forward.

mai....uk

Sep 28, 2023  on Bigcommerce

Great App! - Easy to use tool and save a bundle of time and time is money! Multiple ways of uploading feeds either manually or automated. I would not be without it now. Very reasonably priced and great customer service when needing assistance in setting up. Would highly recommend to anyone looking for this type of app to update their inventory.

col....uk

Sep 27, 2023  on Bigcommerce

Fantastic app to sync inventory and new products - We use Stock Sync for various clients and it's a fantastic tool to map inventory feeds from suppliers. We also have recently starting using their product import feature and has really helpful filter options to import only on specific conditions.Suriyah on the support team has been especially helpful to debug some problems on setup.

dto...org

Sep 20, 2023  on Bigcommerce

This is the one to try first! - As a non-profit we have very specific needs due to regulatory requirements. Due to our inflexible setup, we had difficulty finding a stock sync utility that would work properly. We needed to import an excel file and have it match only on SKU. StockSync works beautifully and their interface is powerful, yet simple to configure what fields will sync and run. We had an issue with some of our SKUs that are funky and don't always play well with Excel, but support responded quickly and updated their import to work with our requirements and at no extra charge!I could have saved a lot of time trying the other sync apps on BC if I had started with StockSync. Highly recommend!!!

inf....nz

Aug 30, 2023  on Bigcommerce

Great Support - The team at StockSync got us up and running in no time, and they were extremely helpful when we needed some extend functionality. I would highly recommend.

sea...hop

Jul 03, 2023  on Bigcommerce

Excellent!!! - StockSync has truly metamorphosed the way we handle our stock feeds. The setup process was remarkably intuitive, and the product has quickly become an invaluable asset in our workflow, offering notable time efficiency and economic benefits. Notably, we haven't encountered a single technical hiccup, proving the robustness and reliability of this application.Utilising the inbuilt reports, we've managed to optimise the performance of the app and cross-reference the changes made, ensuring that we have an accurate audit of the tasks performed.On the customer support front, we have reached out to them twice. The first time was regarding a formatting issue with the supplier document, which although was not a glitch within the app itself, was swiftly addressed by their team. Our second interaction involved a request to upscale our plan, and once again, the response was rapid and effective.The StockSync team has demonstrated nothing short of exemplary customer service, leaving us thoroughly impressed.

big....nz

Nov 10, 2022  on Bigcommerce

I have been looking for months ! - Works exactly as intended removes the need for all the scripting and price manipulation we were doing manually prior to upload, from purchase to completion with automatic updates took 20 minutes...

inf....uk

Oct 05, 2022  on Bigcommerce

Time saving & A* customer service - We use this app to update the stock count on a selection of our products. It saves us a lot of time (simply uploading a CSV file) and any problems we face are dealt with quickly and always resolved. Highly recommended!

sal...com

Apr 20, 2022  on Bigcommerce

Great App - Makes My life Easier! - After working with the customer service team, which is usually delayed, everything is working great! It is a great app with great customer service. Just know it is going to take a couple of hours/days but you will be helped and everything works seamlessly. I have been really happy for the service for the price compared to other apps. I would give a 5/5 stars if my questions or needs were answered immediately.

tec...com

Feb 11, 2022  on Bigcommerce

Service and App are Great - I had spent a lot of money on stock and price feed apps before I found StockSync. This App is much cheaper by far and works as needed with simplicity as well as providing all features required to run an ecommerce business. Support is also top level.

adm....uk

Jan 05, 2022  on Bigcommerce

Best Stock Feed App - Great support and by far is the best app for updating price increases, stock feeds from suppliers, and setting discounts on groups of products.

bry...com

Nov 17, 2021  on Bigcommerce

So far so good - Testing for multiple bigcommerce stores. So far the interface is very intuitive. This is a fantastic solution at the right price point if you focus is primarily inventory updates from multiple sources. Thank you StockSync!

dir....za

Sep 01, 2021  on Bigcommerce

Bad Service - Service is not up to standard and its a huge let down. Have missed 2 meeting requests with numerous mails sent to follow up and not 1 response. They dont understand the urgency of things needing to be done.

cla...com

Aug 09, 2021  on Bigcommerce

Great product and support - Product is super useful, competitively priced and the support team are responsive and helpful. Would recommend!

inf....ca

Jul 18, 2021  on Bigcommerce

Excellent application!! - We are really happy to have discovered this app. Very easy to use and very efficient with BigCommerce. We recommend to everyone if you want to save hours and hours of work.

joh....za

Jul 16, 2021  on Bigcommerce

Bad Support and App problems - The link to buy credits is not working and the support from the StockSync support is very bad.

meh...com

May 25, 2021  on Bigcommerce

Very usefull app with good price - They were very helpful with the setup. The app works without any problems. The customer service responds fast.

sup...com

May 18, 2021  on Bigcommerce

A game changer! - This is going to save us so much time & effort. Truly a game changer for us. Thank you!

sal...com

Apr 16, 2021  on Bigcommerce

Game changer - Allows us to easily update our inventory from various vendors. Very easy. This app truly is a game changer.

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