No More FRAUD!! - Signifyd has given me a peace of mind to not worry about the fraud I was getting. Easy to use, just set up and get the approved emails on every order or says ship on your orders. Saved me time and money!!

Signifyd - Save us ton of money from fraudulent orders

Signfyd - Signfyd has been a tremendous asset to our business. At one point in our operations we were inundated with a wave of fraudulent claims. Signfyd caught many of them at the point of purchase but also assumed full responsibility for any that slipped through. Their claim process is reasonable and prompt. I wouldn't hesitate to recommend them.

Signifyd has our back - We've been using Signifyd for close to 5 years now on our site. As we sell consumer electronics, some quite high-value, we seem to be constantly subjected to a myriad of fraudulent order attempts. We've found the scoring service Signifyd provides to be invaluable in our daily ritual of giving our orders the go/no-go. Plus, being able to request a chargeback guarantee before shipping questionable orders adds an incredible level of security to our process (and to our peace of mind). Highly recommend this service.

Love this service with my Signifyd App - This app is wonderful a service for my company. Signifyd emails me to let me know if my credit card charges are approved so I can process my orders right away. Saves me time not to have to log in every time. It makes filling my orders much quicker. Easy to use! Thank you Signifyd!

GREAT APP and a MUST HAVE! Get It Now - This Works and SAVED us Several Times. PLUS we had a chargeback that was guaranteed and SIGNIFYD put the funds in our Paypal ASAP.. For us NO COMPLAINTS AT ALL.. Highly Suggest It

Should have done this sooner - I wish we would have used them sooner. It's so easy to check out a payment to see if it's fraudulent. It doesn't cost a thing if you don't use it. Very cost effective and very easy to use.

Simply the MUST HAVE APP for E-Commerce -

DECEMBER 2017 UPDATE

After nine months of using Signifyd my only regret is we should have done this sooner. We always check our Signifyd Control Panel religiously. The only improvement suggestion we have for Signifyd is, can the Signifyd traffic light system be integrated so it appears on the Bigcommerce Dashboard or the Orders Panel. This would allow us to confirm each order is good or bad directly from the Dashboard or the Orders Panel. What we do to get around this is to have two Google Chrome Tabs loaded with the Bigcommerce Control Panel. One sits on the Dashboard and the other has Signifyd open.

Over the last nine months we have dealt with a truck load of fraudulent transactions and have received ZERO charge-backs. When an order is flagged as potentially fraudulent we still contact the customer to determine if it may be a false positive. If we feel the order may be genuine we submit our notes to Signifyd and within minutes the order is reviewed and in 95% of these cases Signifyd changes the status back to Green. The review process is so quick and the level of customer service is outstanding.

In closing, Signifyd has transformed our business, drastically improved staff morale and has allowed us to further expand our business into international markets knowing we have the very best level of fraud protection and insurance. The cost of using Signifyd is peanuts, the service is outstanding and we couldn't be happier. As we said before, when it comes to fraud detection and insurance Signifyd is the leader and we simply would not consider operating an Ecommerce business without it.

ORIGINAL FEEDBACK - March 2017

Almost 2 years ago we launched our new store on Bigcommerce. In our first 12 months we kept a clean charge back sheet by manually checking every order. Heading into Christmas last year our order volumes rose significantly. It was at this point we got hit several times with fraudulent orders that we failed to detect.

We thought we learnt from the previous thefts however as our business grew so did the number of attempted fraudulent transactions. Whilst we managed to stop most of them we still lost many thousands of dollars due to these low lifers that think its fine to blatantly steal from you. It was at this point we realized something needed to change.

Detecting fraudulent transactions manually is very time consuming and it’s not a core business function we wanted to develop internally. We contacted Signifyd, got our account setup the same day and never looked back.

If you believe in the saying "Stick to what you are good at" then making the decision to use Signifyd's fraud detection and insurance is a no brainer. We calculated that if we had done this twelve months ago the cost of a Signifyd subscription would have paid for itself many times over in charge backs we wouldn’t have had to pay for ourselves.

Yes we have had the odd false detection. Over the last 12 months this has occurred 3 times. The most recent case was a customer who was overseas at the time and placed an order using a different local billing and shipping address. Signifyd quickly responded and informed us not to proceed with the order.

If you are serious about building and running an online store then Signifyd MUST BE THE FIRST APP YOU INSTALL.

The level of detection that comes from Signifyd is extensive. I have no idea what the other person who left feedback that Signifyd needs more work was referring to. Signifyd can detect your customer's IP Address, social accounts, the age of the email address and so much more. It does an in depth analysis in order to validate the customer.

Best of all is their fraud insurance; it's so simple and clear cut. If we get the green light to ship and receive a charge back we hand it over to Signifyd and get on with our day, IT'S THAT SIMPLE.

No more dealing with banks who provide NO SUPPORT to merchants. After reaming you they try to sell you more services that don't fix the problem. For example I lost count of the number of times our bank tried to sell us their service that requires customers to enter their PIN Number when completing a transaction. When I asked the question "If we use this PAID SERVICE and still receive a charge back who is liable?” Conveniently the banks told us we would still have to accept the charge back.

In closing we can't recommend Signifyd highly enough. If you are considering taking out a paid Signifyd subscription I would recommend having a chat with them prior to signing up. It gives you the opportunity to better understand the services offered by Signifyd and establish a relationship with your Account Manager.

Kindest Regards,

Chris Konstandinou

SeaSucker Down Under

Peace of Mind is Pricelesss - I've used other, similar services before and they were more costly, harder to set up and offered no insurance. That's probably a better approach for a large retailer as insured programs such as this, will rule out some orders that are likely okay.Still for a smaller merchant, Signifyd is a real blessing. Fraud orders generally come in patterns. One gets through, then the crook notifies the rest of his circle and they'll come more often. This can be financially devasting as the merchant loses both the chargeback and the merchandise.For 1-4% a sale, knowing your transactions are insured can be a business-saving feature. I highly recommend this product. Interface is easy to understand and it works reliably.

A Must Have - I've been using Signifyd for a short period of time but I can honestly say this is a must have for any online business. As a smaller online business, every fraudulent order caused a lot of headaches and impacted our cash flow. Now that we have Signifyd set up, when ever I see an order waiting to ship I know it's been verified at authentic and I my stress level has dropped. There aren't many companies that I've dealt whom I would would leave a review, but from ease of set up and customer service Signifd has earned 5 stars!

GUARANTEED FRAUD PROTECTION & FANTASTIC CUSTOMER SERVICE! - Signifyd is amazing. I have looked at countless numbers of fraud protection apps and services, and Signifyd has been, by far, the best solution. Very few companies offer a chargeback guarantee, and Signifyd is the only service I have found that doesn't charge an arm and a leg for it! I can't praise our account rep, Drew P., enough! Drew and Signifyd were amazing in the acquisition stage, offering us many custom features to fit our needs precisely. Drew responds lightning fast to all of my emails and requests. I ask a lot of Drew sometimes and he is always kind, professional, and efficient. I have never before experienced such great customer service from any individual or company.My only wish would be that Guarantee decisions were made a little quicker overall. However, I truly can't complain as they do stick to their 24-hour Guarantee decision promise, and Drew has helped me out every time I've needed an order pushed to the front of our queue. Go with Signifyd! They have extremely reasonable rates and the peace of mind is more than worth it. A big thanks to Drew and the whole team at Signifyd for making our lives that much easier!

KABOOM AWESOME! - This is the best app in the app store. If you don't use this yet you should be. Don't waste your time with apps that offer scores, but don't back it up when they are wrong. This one backs it up with full coverage. Cheers

EVERY BIG COMMERCE STORE SHOULD HAVE THIS APP -

This app is awesome. I mean, I can't say enough good things about the BC Signifyd app. Imagine there's rioting and looting going on all around you (The Internet), but you have a professional team of soldiers standing in a circle shoulder-to-shoulder all the way around your BC shop (Signifyd). And they GUARANTEE if any of the looters gets past them, they'll cover the value of the damage to your BC store. Signifyd is like that. EVERY BIG COMMERCE STORE SHOULD HAVE THIS APP & SERVICE. I'll stay with BC now forever just because of this app.

It's so easy to use. My new Signifyd account rep called me on Monday morning and by Monday afternoon, Signifyd was guaranteeing all our transactions. It took me 3 minutes to explain everything to my shipping manager on how to read if Signifyd had guaranteed an order or not, and now we're good to go. So far, Signifyd has approved every transaction as normal. It doesn't seem like they're overly cautious, which I was worried about, but there's this SWEET little "G" for guaranteed next to each order that says we don't have to worry about it anymore.

**Update** Nov. 2016... Almost one year later, Signifyd has cut our fraud down from over $8,000 in 2015 to... $0 in 2016. We have yet to even use their guarantee to reimburse us for a fraudulent transaction. If Signifyd doesn't approve the order, we cancel the order and refund the money. And not a single person has complained that we cancelled their order improperly, BECAUSE THEY WERE ALL FRAUDULENT TO BEGIN WITH. That simple. $0 of fraud in 2016.

**UPDATE #2** 5/5/17 - 18 months now of fraud free Signifyd protection. Literally. $0 in losses due to fraud throughout the entire 2016 year including the holiday season and now into 2017. I don't know what to do now without having all those fraud losses for write-offs... Signifyd has now guaranteed thousands of our orders and backed every single one.

The person who wrote the review titled Needs Much Improvement, doesn't understand the point of Signifyd at all... If they think they were able to trick the Signified app, they're wrong. And even if they did trick the Signifyd app... THEY'D BE COVERED BY SIGNIFYD AND COMPLETELY REIMBURSED. Isn't that kinda the point of the app in the first place?

This Saved me. -

I wish I would have found this app before I lost $26,000 to fraudulent orders.  Get the Complete package, it reviews your orders, then approves or denies them.  If they are approved, it guarantees them and will reimburse you for any chargebacks! When you have a lot of high dollar items like I do, that helps a lot.

Must have! -

This app let me sleep very well...

This is a must for any online small business -

Get this app!. The integration  is super easy and the system simply works great. Its better then hiring a staff to monitor for fraud. Jermaine was super helpful and understand the industry very very well. We use many  types of apps / software to help automate our business. This is a must. 

My only regret is we didnt discover this earlier

ED

Great app, easy to use, fast responses -

These guys have been great so far. Chargebacks are paid back fast and easy with minimal effort. All orders are guaranteed or denied in less than 24 hours which is important since we offer same day shipping. 

Just send them proof of shipment (tracking screnshot) and chargeback proof (from your merchant statement) and they refund in 1 day via paypal. 

Not only that but they give a ton of info about every order that has become absolutely crucial. IP address, distance from the IP to the billing and shipping locations, social media profiles if the user is logged on, age of the email address, previous transactions they've seen from them, and much more. 

Our account exec Tally has been super helpful and worked with us to come up with a rate we can both agree on and it's very fair for what they offer. 5+ stars from us, keep it up guys. 

Helps Identify Fraud Before Shipping Orders -

We've only been using Signifyd for two weeks, but we already see that this is a valuable tool to help us detect fraudulent orders. Not only is it very easy to install and requires little configuration, Signifyd has removed the manual effort and the extensive time that we had to spend to verify suspected orders and has given us the added confidence in serving our customers. At one time we viewed fraudulent orders as just the cost of doing business. But now, Signifyd is helping us identify fraud before we ship our orders which is helping us grow our business.

Well done! -

Not bad at all! It's very usefull to manage my store and to make operations faster. Not sure if i want to pay 299/month, but free option is also awesome. Thanks!

Good -

Looks like a great app. A must have for growing small businesses.