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Customer reviews: ShipStation

Develop by Elite

The BigCommerce ShipStation app simplifies shipping for eCommerce merchants by automating label creation, tracking, and order fulfillment. Reading reviews helps you evaluate its reliability, ease of use, and integration with BigCommerce before committing.

Reviews (237)

Overall rating
3.7

What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

  • Robust integration with platforms like BigCommerce, Amazon, and eBay.
  • Automated shipping processes and notifications enhance efficiency.
  • User-friendly interface and easy setup.
  • Competitive shipping rates, especially for small and medium-sized businesses.
  • Comprehensive features like shipping presets and automation rules.

Common Concerns

  • Poor customer support with long response times and limited accessibility.
  • Frequent technical issues with integrations and functionality.
  • Rising subscription costs and a confusing billing model.
  • Unreliable performance and failure to load orders correctly.
  • Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.

wot...com

May 08, 2016  on Bigcommerce

Best productivity tool I've found by FAR - I've shipped 4000 packages in the last 3 years; it's enough to be annoying when you have to transfer data to services like Stamps.com or deal with PayPal's clunky shipping set up. I got frustrated with Stamps.com platform and after 5 hours with tech support trying to resolve several glitches in their software one of their tech guys recommended ShipStation and WOW: game changer! I was a little bummed at first that I could not print on the same Avery labels I have been using for years, then tried other ones and it still would not print correctly so I threw in the towel and bought a DYMO LabelWriter 4XL and combined with ShipStation I literally save about 25% of my shipping time because it is SO FAST. It has been 2 months and I still look forward to doing shipping because between ShipStation and the DYMO it's amazing how fast the whole process is. Personally I print my invoices from my store then click the ShipStation icon on the left of my store, update orders, then update orders again (explained below), click print and the 3-7 labels are printed by the time I pull the invoices out of my printer. SO FAST and EASY. The seamless integration with my ebay store was pretty impressive. I have it set to print all labels, even international on the DYMO 4x6 that requires no ink and labels are less than Avery I have been buying so over all I am saving money; however, I can print my ebay packing slip to my laser printer which I like better than using the DYMO labels stuffed into the box. Stamps.com would not let me print international on labels. For first class to residential I have not had any issues with over 20 international packages in the last 2 months since using ShipStation to 7 different countries. There are definitely some things that could use a little attention like having to click multiple buttons to get new orders to show up in orders. You click update all stores; it pops up a window telling you that you have new orders, but doesn't bother to populate them IN the new orders tab so you have to click refresh there again. Like stamps.com it has an auto fetch option but it lags behind so you still have to click multiple times just to see your orders. Overall it is the single best productivity tool I have found for shipping and has literally changed my attitude towards shipping. I never EVER would have purchased the DYMO if not for ShipStation and I THANK ShipStation in my head 6 days a week for nudging me to do it. Saving money, saving time and nicer labels than Avery by a country mile.

Michelle Civetti

May 06, 2016  on Bigcommerce

This is the best BigCommerce app integration! - I wish I could give it more than 5 stars! I've saved a lot of time and I love the way it reports tracking numbers back to the customer's orders so they can look them up themselves. I've had very few problems over the years but when I do they are very responsive. Highly recommended!

Michelle Civetti

May 06, 2016  on Bigcommerce

This is the best BigCommerce app integration! - I wish I could give it more than 5 stars! I've saved a lot of time and I love the way it reports tracking numbers back to the customer's orders so they can look them up themselves. I've had very few problems over the years but when I do they are very responsive.Highly recommended!

the...net

Apr 12, 2016  on Bigcommerce

Makes Shipments Easy! -

We added shipstation to help with shipments from different sites. It has made life so much easier, fast shipments. Customer service is ok.  The app explains it's self and very easy to use.  Also great rates for USPS. 

Amanda 

fic...com

Apr 01, 2016  on Bigcommerce

The BEST Option In My Opinion -

I think ShipStation is the solution for those looking for a shipping app - their flat rate cubic pricing is better than Ordoro's and unlike ShippingEasy you don't have to be on the $49 tier to get access to it.

They're also constantly improving - since I since up they've added an app and inventory management.

I also find their interface more user friendly.

The search stops here: TRY Shipstation!

sal...com

Mar 15, 2016  on Bigcommerce

Saves me a ton of time -

ShipStation saves me a ton of time on shipping.  It used to take me a couple of hours every night to get out all of my packages.  ShipStation is so easy to use, I hired my 14 year old daughter to now do packages for me.  This frees up a couple of hours every evening to grow my business.  Thanks ShipStation.

gmo...com

Feb 25, 2016  on Bigcommerce

Easy and Real Time Saver -

Ship Station is a real time saver for us!  We sell on several different sites and with Ship Station we can import all of our sales into one location for shipping.  This program also updates our other sites with the shipping information so we don't have to do that.  As a real bonus Ship Station is also a real money saver for us as we get lower shipping rates.  We would highly recommend Ship Station to anyone looking for a easy to use shipping program

Gerald Morrison

Treasure Journeys

mad...com

Oct 11, 2015  on Bigcommerce

Simple & Effortless -

We switched to ShipStation a few months ago and while it cost more than our previous shipping integration company it was worth it for ease of use, web design, feedback and flawless integrations. 

tys...com

Sep 30, 2015  on Bigcommerce

Awesomeness -

I used to do shipping labels manually on the UPS site ( lame, I know). I love this app! I still cant believe how much time it frees up.  Dream come true! 

jef...com

Jul 31, 2015  on Bigcommerce

Great Shipping App and simple too! -

We've been using this app for about 3 weeks. So far we really like it. The seamless integration and the way it pulls the order info from Bigcommerce works great. So far, no problems just a sight learning curve at the beginning.

epo...com

Jul 21, 2015  on Bigcommerce

A Must Have -

A tool built with passion to solve the shipping needs of ecommerce across different platforms. Rich features which in turn cut down the manual tasks saving money. A good investment, vey happy!

gar...com

Jun 30, 2015  on Bigcommerce

Makes Shipping A Breeze -

I've been using ShipStation for about a year now and I absolutely love it. It links my Amazon and Bigcommerce together, so I can ship all my orders seamlessly through ShipStation's website. It's intuitive and simple to use, which is critical when you ship a ton of orders on a daily basis. Luckily, I only have a few products, so most of the time all of the shipping info is saved and it's as easy as highlighting several orders and clicking print labels. Overall a fantastic service and quite affordable as well!

lau...com

Jun 26, 2015  on Bigcommerce

Absolutely Essential! -

We've been using ShipStation for close to a year now and to say that it has completely changed the fulfillment part of our business would be an understatement. It used to take up to 4 hours per day to process orders, print packing slips, and print labels. Today, it takes one click to do all of it. We fulfill from three entirely different ecommerce platforms, and they all come through ShipStation seamlessly. Their support is also incredible. We could not imagine running our business without them!

admin

Jun 16, 2015  on Bigcommerce

Outstanding App -

ShipStation integrates well with BigCommerce and allows us to create labels via our various accounts all from one dashboard. It's super-efficient and cost-effective. The customer service has been outstanding whenever we've had a question. My one complaint is it can be really slow to load, but overall it has saved us time and money while improving our accuracy (no more manually entering address info.)

inf...com

Jun 04, 2015  on Bigcommerce

Great service and very user friendly! -

We have been using ShipStation for our small start-up for a few months now.  It was very easy to learn how to use their system and it has all of the features that we need.  We love that we can connect all of our shipping carriers to our ShipStation account and see shipping rates for all carriers, for each of our orders.  We also love that we receive discounts on USPS shipping.  We couldn't be happier!

ct....com

Apr 20, 2015  on Bigcommerce

Amazing Shipping Software! -

We needed to overhaul our shipping options and chose to use ShipStations. GLAD WE WE"RE HAPPY WE DID THAT. The full integration and ability to address every possible shipping scenario we encountered in our business. Support is there in several forms and they know their stuff. 

mea...com

Feb 25, 2015  on Bigcommerce

Plenty of Pros -

We originally began using ShipStation to avoid paying Amazon a fee for every shipment. After a little over a month of using SS I'm very glad we made the switch. The gold membership is perfect for us because we ship through three marketplaces and can also process orders manually. We don't ship enough to qualify for commercial plus pricing through USPS so the fact that ShipStation offers ExpressOne saves us a considerable amount of money. Also, rather than sorting through three different marketplaces I can just visit ShipStation to see all of the orders. Bulk printing packing slips and shipping labels has cut my printing time in half at least. I've had one problem with ShipStation a few weeks ago in which it did not notify Amazon that I had shipped a few orders which I actually did but that has only happened once so it might have been a fluke. One thing I'd like to see ShipStation add is the expedited shipping being highlighted in the sidebar just like the multiple quantities for orders is. I've received great customer service even during the trial period. If you're considering ShipStation at all at least give it a shot. -Fastway Safety

lil...com

Feb 16, 2015  on Bigcommerce

Excellent app! -

We absolutely love the integration between ShipStation and our BigCommerce and Ebay stores. It is truly seamless! We used to have to create our Fedex shipping labels in the Fedex Ship Manager, the DHL labels on dhl.com and the USPS labels on usps.com. We always had delays creating labels for DHL and USPS shipments because they had to be entered manually. Since we switched to ShipStation, we can simply select from the dropdown the service we want to use, and even compare rates before printing the labels! Additionally, we can now print packing slips along with the labels straight from ShipStation, saving us yet another step (we used to have to do that in QuickBooks.) After the labels are generated, BigCommerce and Ebay are automatically updated and our customers receive a nice email letting them know the package is on its way. Love it!

I would only suggest creating an upload functionality for customer data, so we can easily create labels for orders we receive through other offline channels and introducing a direct integration with QuickBooks. 

Thank you for a great app, it has helped us improve our shipping process! 

wis...com

Feb 01, 2015  on Bigcommerce

Fast smooth and easy setup -

I'm very pleased with ShipStation after clunking around with Shipworks and Endicia all last year. I love going to one place and easily managing all my orders.  Big kudos for the attention to detail, like product images from my Amazon accounts easily viewable. Highly recommend this app.

sti...com

Jan 13, 2015  on Bigcommerce

saves us ten hours a week -

We've been with ShipStation for about 3 months now, and couldn't be happier with it. The amount of time it has knocked off our shipping operations is more than we expected. I honestly don't know why we suffered so long without it.

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