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Customer reviews: ShipStation

Develop by Elite

The BigCommerce ShipStation app simplifies shipping for eCommerce merchants by automating label creation, tracking, and order fulfillment. Reading reviews helps you evaluate its reliability, ease of use, and integration with BigCommerce before committing.

Reviews (237)

Overall rating
3.7

What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

  • Robust integration with platforms like BigCommerce, Amazon, and eBay.
  • Automated shipping processes and notifications enhance efficiency.
  • User-friendly interface and easy setup.
  • Competitive shipping rates, especially for small and medium-sized businesses.
  • Comprehensive features like shipping presets and automation rules.

Common Concerns

  • Poor customer support with long response times and limited accessibility.
  • Frequent technical issues with integrations and functionality.
  • Rising subscription costs and a confusing billing model.
  • Unreliable performance and failure to load orders correctly.
  • Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.

adm...com

Jan 31, 2017  on Bigcommerce

Great App. - Since we are using this app, shipping became much simpler and faster.Thank you!

adm...com

Jan 31, 2017  on Bigcommerce

Great App. - Since we are using this app, shipping became much simpler and faster. Thank you!

inf...com

Jan 31, 2017  on Bigcommerce

Life Saver - Solved our shipping problem with our dropshippers and vendors and saved alot by printing our own label.. Wish we found it earlier. Thanks Ship Station.

gar...com

Jan 02, 2017  on Bigcommerce

Huge Time Saver - Canada - ShipStation is a well thought out app that provides services for expediting the creation of shipping labels and expediting the process of shipping. It works well, and appreciate that it is cloud based!I could almost say that ShipStation reduced my staffing needs by 1 full time person!Note for Canadian users: Certain features will not work!If using Purolator - It will not allow for multi-box shipments.

gar...com

Jan 02, 2017  on Bigcommerce

Huge Time Saver - Canada - ShipStation is a well thought out app that provides services for expediting the creation of shipping labels and expediting the process of shipping. It works well, and appreciate that it is cloud based! I could almost say that ShipStation reduced my staffing needs by 1 full time person! Note for Canadian users: Certain features will not work! If using Purolator - It will not allow for multi-box shipments.

jon...com

Dec 20, 2016  on Bigcommerce

None Better For Small Businesses - OK, up front I'll admit that I just got an email from ShipStation telling me they'd give me a $10 credit in return for a review. But that only encouraged me to do what I was planning to do anyway: give ShipStation a glowing review.I've tried most of ShipStation's competitors and, while all are pretty good, ShipStation shines with thoughtful features and a usability. Then remembering that it is about the cheapest option for small users like me, it has to be #1.

jon...com

Dec 20, 2016  on Bigcommerce

None Better For Small Businesses - OK, up front I'll admit that I just got an email from ShipStation telling me they'd give me a $10 credit in return for a review. But that only encouraged me to do what I was planning to do anyway: give ShipStation a glowing review. I've tried most of ShipStation's competitors and, while all are pretty good, ShipStation shines with thoughtful features and a usability. Then remembering that it is about the cheapest option for small users like me, it has to be #1.

don...com

Dec 06, 2016  on Bigcommerce

Great for manual orders, needs help with international shipments. - I would give this app 4.5 stars. I'm on my third month of using it and I must say I will never go back to being without it. Being able to compare costs between shipping companies has saved me lots of money and time. I also use it for manual orders (phone orders) and I really enjoy the copy and paste feature for imputing customer details. One suggestion would be to work on the user interface when processing an international shipment, I've figured out how to use it, but it took me a few tries. The customs information was difficult to input as well as locating the international address.

dav...com

Sep 27, 2016  on Bigcommerce

Time Saver - Been using ShipStation for a couple months and it sure has saved time and money. The ability to quickly compare the USPS price to the UPS price has saved me a bunch of money. Not to mention the ability to update my store and marketplaces from one interface has been a time saver!

cov...com

Sep 22, 2016  on Bigcommerce

Customers love the Branded Tracking - I have received many positive comments from my customers who love the branded tracking. It gives me an edge over the basic tracking that most companies offer. I love the seamless system with BigCommerce and it is so easy to use!!

the...com

Sep 10, 2016  on Bigcommerce

Amazing App - Great app. Pulls all my orders from all of my selling channels to package with a simple easy to use interface.

sha...com

Aug 24, 2016  on Bigcommerce

#1 Online Store Shipping Tool for any eCommerce business strcture shipping - No doubt the most efficient cloud based shipping tool for eCommerce businesses. Extremely user friendly and fits all business types from large to small and from complex or simple. A+

Jamie Tidrick

Aug 08, 2016  on Bigcommerce

Sped up shipping saving us money! - As a small business, efficiency is one of our main keys to profitability. ShipStation provides us with a fast and easy way to process small package shipments from our multiple channels. Tracking is updated automatically. Labels are created and batched along with packing slips, etc. It's really just an easy to use, helpful tool. We are very glad we started using this product.

dav...com

Jul 25, 2016  on Bigcommerce

ShipStation is Awesome! - I could not run my business without ShipStation. It saves me about 3 hours a day that I previously spent printing and aggregating labels from various sites where I sell. I also could not print a SCAN list for the USPS before ShipStation and they hated seeing me come with hundreds of packages every day that they had to scan individually. Now, it's just a couple clicks and *boom,* I'm done with shipping labels and I can move on to other tasks. ShipStation is simply amazing...

cus...com

Jun 29, 2016  on Bigcommerce

Increase our efficiency - We switched from Stamps.com to Shipstation, and it saves us time and $. We like how ship station consolidate all market place orders into one place so we can print the shipping labels all at once. There are other features such as bulk shipping for the like kind size, weight we are about to explore, which will also save us lots of time. And rate is good too, thank you! Truely a station for all of our shipping needs.

mik...com

Jun 06, 2016  on Bigcommerce

This . Is . Magic! - The integration of ShipStation and BigCommerce is pure, sweet magic. We had tried other platforms without much success and decided to give SS a try. SO glad we did! The ease of use is untouchable by any of the 'other guys' and the customer service is awesome. The people are friendly and always happy to help. We integrated SS with Canada Post and BigCommerce so there are a few small nuances but that's it. All of our staff loves using this app.THANX YOU ShipStation!

mik...com

Jun 06, 2016  on Bigcommerce

This . Is . Magic! - The integration of ShipStation and BigCommerce is pure, sweet magic. We had tried other platforms without much success and decided to give SS a try. SO glad we did! The ease of use is untouchable by any of the 'other guys' and the customer service is awesome. The people are friendly and always happy to help. We integrated SS with Canada Post and BigCommerce so there are a few small nuances but that's it. All of our staff loves using this app. THANX YOU ShipStation!

tec...com

May 23, 2016  on Bigcommerce

Love IT! - Shipstation has been a great tool for us! It helps us utilize different shipment carriers to optimize our shipping costs and time. All the little graph's and break downs of cost and sales and all that is great! It uploads tracking information to the necessary platform automatically. If you're a big or small seller this service will do more than you need it to! On that note, the app on the iPad needs some work, options and information seemed somewhat limited. We look forward to continuing our usage of ship station! We love it, we will never go back to any other method of shipping unless they go crazy with their pricing.. haha

bet...com

May 19, 2016  on Bigcommerce

Great App - This is an easy tool to us for all your shipping and fast for multiple orders.

wot...com

May 08, 2016  on Bigcommerce

Best productivity tool I've found by FAR - I've shipped 4000 packages in the last 3 years; it's enough to be annoying when you have to transfer data to services like Stamps.com or deal with PayPal's clunky shipping set up. I got frustrated with Stamps.com platform and after 5 hours with tech support trying to resolve several glitches in their software one of their tech guys recommended ShipStation and WOW: game changer! I was a little bummed at first that I could not print on the same Avery labels I have been using for years, then tried other ones and it still would not print correctly so I threw in the towel and bought a DYMO LabelWriter 4XL and combined with ShipStation I literally save about 25% of my shipping time because it is SO FAST. It has been 2 months and I still look forward to doing shipping because between ShipStation and the DYMO it's amazing how fast the whole process is. Personally I print my invoices from my store then click the ShipStation icon on the left of my store, update orders, then update orders again (explained below), click print and the 3-7 labels are printed by the time I pull the invoices out of my printer. SO FAST and EASY. The seamless integration with my ebay store was pretty impressive. I have it set to print all labels, even international on the DYMO 4x6 that requires no ink and labels are less than Avery I have been buying so over all I am saving money; however, I can print my ebay packing slip to my laser printer which I like better than using the DYMO labels stuffed into the box. Stamps.com would not let me print international on labels. For first class to residential I have not had any issues with over 20 international packages in the last 2 months since using ShipStation to 7 different countries. There are definitely some things that could use a little attention like having to click multiple buttons to get new orders to show up in orders. You click update all stores; it pops up a window telling you that you have new orders, but doesn't bother to populate them IN the new orders tab so you have to click refresh there again. Like stamps.com it has an auto fetch option but it lags behind so you still have to click multiple times just to see your orders. Overall it is the single best productivity tool I have found for shipping and has literally changed my attitude towards shipping. I never EVER would have purchased the DYMO if not for ShipStation and I THANK ShipStation in my head 6 days a week for nudging me to do it. Saving money, saving time and nicer labels than Avery by a country mile.

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