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Customer reviews: ShipStation

Develop by Elite

Reviews (236)

Overall rating
3.8

What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

  • Robust integration with platforms like BigCommerce, Amazon, and eBay.
  • Automated shipping processes and notifications enhance efficiency.
  • User-friendly interface and easy setup.
  • Competitive shipping rates, especially for small and medium-sized businesses.
  • Comprehensive features like shipping presets and automation rules.

Common Concerns

  • Poor customer support with long response times and limited accessibility.
  • Frequent technical issues with integrations and functionality.
  • Rising subscription costs and a confusing billing model.
  • Unreliable performance and failure to load orders correctly.
  • Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.

rob...com

Jul 22, 2021  on Bigcommerce

I recommend Shipstation for your shipping needs - It has been quite the year with the pandemic and the demand for puzzles and Shipstation was our lifering for shipping needs as we were overwhelmed and they had it so we just clicked and shipped pretty much. We ship domestic and international. The ease of custom forms works for the internation sign, sign, date and enclose.

con...com

Jul 21, 2021  on Bigcommerce

Works Great - Shipstation easily integrated with my Big Commerce store and for a small company the pricing you get for USPS and UPS is much better than what you can get on your own. About the only thing I think they could improve is being able to pull the UPS shipstation pricing to my Big Commerce website. The good news is we have grown enough that we just got a new pricing agreement from Fedex that beats Shipstations UPS prices so we will be shipping all our packages with Fedex that used to go by UPS. This means we can enter our Fedex account # into Shipstation and our website so they have the shipping rates.

mik...com

Sep 21, 2020  on Bigcommerce

We're loving ShipStation - ShipStation works great. No problems with it at all. Our account rep has been great. Quick to respond.

com...com

Nov 26, 2019  on Bigcommerce

The Best - I've been using this outside of BC and it has simplified my shipping processes by miles.

jas...com

Oct 19, 2018  on Bigcommerce

So nice to use! A real time saver. - We've used this app for several months and it quickly became a favorite because of its list of features and ease of use. It is great to be able to import customer orders/addresses without manually typing anything! Also, being able to compare rates between all the carriers we use is great. Recently, with a website update we ran into a glitch with this App--but the ShipStation customer support via chat/email took care of it!

via...com

Sep 20, 2018  on Bigcommerce

Wonderful Customer Service!! - I opened their chat to help with some issues I could not figure out on my own. Kevin A was super helpful and patient with me. He fixed all three of my issues and I really appreciate the quick help and wonderful attitude. Thank you so much!! I've been using the Shipstation app for awhile now, and I would definitely recommend them.

ste...com

Jul 24, 2018  on Bigcommerce

Great Customer Service! - So I had a bumpy start setting up the app, mainly adding funding as I mistakenly created a stamps.com account in addition to the one shipstation automatically creates. However, Alexa, shipstation's tech was so patient and helped me figure it all out and corrected it. Now I'm printing postage super fast and have freed up tons of my time to work on all the other things I do! BRAVO!!! Highly recommended.

cus...com

Jul 09, 2018  on Bigcommerce

Works great for automatic & manual orders - Great app for all sizes, they provide a free account for smaller groups like us

sal...com

Apr 26, 2018  on Bigcommerce

Saves us time and money - I am not one to leave reviews unless I am just blown away with a product. ShipStation is one of those products that just blew me away. We ship 250 plus packages each month. We previously used the built in bigcommerce shipping system which wasn't bad, but we needed to speed things up. I downloaded ShipStation and gave it a dry test run and I was pretty impressed. Since we ship more than the 50 free allowed packages per month we upgraded to the first tier on the plan. We bought a Rollo shipping label printer and Onyx 70lb shipping scale from stamps.com. Orders come in to the website and they are then automatically ported over to the ShipStation software. We have it set up based on weight so it tells us what size box to put the order in and it's pretty accurate for picking the right box. There is a few we had to change. From there we print an invoice and pick list for all the orders. We pick the items and box them up. Set the box on the scale which is hooked to our computer, click scale button on the shipstation software and it brings the weights to the computer. Hit quick print and it purchases the postage and prints the shipping label.This software reducing the time we spend shipping products by at least an hour every day. Also I don't know how, but the shipping prices are actually cheaper than the built in Bigcommerce shipping through Endicia. It saves us time and money so I highly recommend it.

bri...com

Jan 22, 2018  on Bigcommerce

Awesome App! -

kin...com

Apr 18, 2017  on Bigcommerce

More magical than you could imagine - Honestly we were talked into this by our FedEx sales rep and as a small business we were hesitant to pay for something that we were doing just fine for free. I feel bad for past me wasting all that time manually entering everything but future me is one happy camper. It took about a month to get everything set up the way I wanted it but it was immediately usable. We have a NAFTA agreement and the fact that you can input all customs info right into the items or create categories that specific customs information will be applied to automatically saves he hours a week. We do not have a compatible scale so we have to put the weight of packages in manually still but other than that one alteration you press the print button and our zebra label printer spits out the correct shipping stickers and your done! Easy to track packages, see shipping exceptions, refund, cancel and even create manual shipments. I would recommend this to anyone who is tired of cutting and pasting order after order into shipping forms. Also, the help you get from SS is amazing. depending on your plan there is e-mail assistance which is quick or live chat help. They also give you a dedicated rep for the first 2 weeks to help you set it all up and walk you through the options SS has to offer. 100% would do again.

con...com

Apr 05, 2017  on Bigcommerce

Why didn't I switch from Ordoro sooner? - When we started doing research, we thought for sure Ordoro was going to work for us on offering all of our customers free shipping. But, we soon learned that the void process, waiting on refunds, manually making labels and customizing our shipping was either cumbersome or an extra cost. While I was getting some responses back, it just wasn't fast enough. When I even opted to try beta, I got no response back from them. The day we cancelled and switched to ShipStation, I actually got a Twitter notification that Ordoro's site was down. Their integration with Endicia kept on automatically shipping me labels even after both them and I confirmed the setting was off (billing us and then taking a while to refund us for the error). Day one on ship station...cheaper rates for us, WAAAAY more customization for the cost, simplistic software, AMAZING mobile app. This is the way a shipping app is SUPPOSED to be! Great job, ShipStation. Thanks for saving us and sorry we didn't go with y'all in the first place.

dis...com

Mar 12, 2017  on Bigcommerce

A Must for any eCommerce website - A Must for any eCommerce website. It's makes thing easier, saves time & money. You wont regret it.

and...com

Mar 03, 2017  on Bigcommerce

Love it - I love ShipStation for the branding it provides as well as the rates for USPS. It's great for eBay to remove eBay's logo. I slowly realized I spend more time in ShipStation than any other app, and their support is top notch. I highly recommend it.

Ton...com

Feb 22, 2017  on Bigcommerce

The app I use the most. - This is the only app that I constantly use everyday for my small business. For bigcommerce clients, we get a free starter package that is great for small businesses. We don't ship over the monthly amount so this really works for us. The pricing is less than the standard pricing on carriers' websites. I highly recommend this app. Even if we did ship over the amount for the free account, we would most likely sign up for the paid version.

Diana Dymarsky

Jan 31, 2017  on Bigcommerce

Makes creating labels and shipping a breeze! - Started on a free trial, and decided to continue on a payment plan as the ease of organization of customer info, label creation and tracking makes it all worth it! Great addition to business needs if you ship product often.

adm...com

Jan 31, 2017  on Bigcommerce

Great App. - Since we are using this app, shipping became much simpler and faster.Thank you!

inf...com

Jan 31, 2017  on Bigcommerce

Life Saver - Solved our shipping problem with our dropshippers and vendors and saved alot by printing our own label.. Wish we found it earlier. Thanks Ship Station.

gar...com

Jan 02, 2017  on Bigcommerce

Huge Time Saver - Canada - ShipStation is a well thought out app that provides services for expediting the creation of shipping labels and expediting the process of shipping. It works well, and appreciate that it is cloud based!I could almost say that ShipStation reduced my staffing needs by 1 full time person!Note for Canadian users: Certain features will not work!If using Purolator - It will not allow for multi-box shipments.

jon...com

Dec 20, 2016  on Bigcommerce

None Better For Small Businesses - OK, up front I'll admit that I just got an email from ShipStation telling me they'd give me a $10 credit in return for a review. But that only encouraged me to do what I was planning to do anyway: give ShipStation a glowing review.I've tried most of ShipStation's competitors and, while all are pretty good, ShipStation shines with thoughtful features and a usability. Then remembering that it is about the cheapest option for small users like me, it has to be #1.

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