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Customer reviews: ShipStation

Develop by Elite

Reviews (236)

Overall rating
3.8

What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

  • Robust integration with platforms like BigCommerce, Amazon, and eBay.
  • Automated shipping processes and notifications enhance efficiency.
  • User-friendly interface and easy setup.
  • Competitive shipping rates, especially for small and medium-sized businesses.
  • Comprehensive features like shipping presets and automation rules.

Common Concerns

  • Poor customer support with long response times and limited accessibility.
  • Frequent technical issues with integrations and functionality.
  • Rising subscription costs and a confusing billing model.
  • Unreliable performance and failure to load orders correctly.
  • Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.

mar...com

Dec 16, 2021  on Bigcommerce

Shipstation really speeds us up - We implemented ShipStation almost a decade ago, and still today it remains one of the smartest implementations we've done. Easy to use, easy to set up rules, filters, etc, it helps my team get stuff done, and fast.

sup...com

Sep 22, 2021  on Bigcommerce

Works for our Grow Boxes - We ship a lot of grow boxes and shipstation can handle the job. 5 starts.

pet...com

Sep 09, 2021  on Bigcommerce

User friendly & convenient - Shipstation is very user friendly and easy for those just getting started in the shipping world. From importing orders from your website as well as entering in manual orders it doesnt get much easier. Very efficient for the low cost as well. 10/10 recommend!

mic...com

Aug 30, 2021  on Bigcommerce

Easy to use, a lot of shipping flexibility - I was hesitant and first but now I would not think of running my BC or other eComm platforms without it. Importing orders is automatic or only take a few seconds manually, shipping presets makes determining the most cost effective shipping very fast and batch printing means only spending a few minutes every day creating label. Sending ship notifications is automatic. Great app.

pho...com

Aug 20, 2021  on Bigcommerce

Easy to use - We are a small business and have used the ShipStation software now for several years. It is easy to use and intuitive. When an order comes into our BigCommerce website, it is automatically entered into the ShipStation program, seamlessly. Makes it easy to complete the transaction and get our books shipped quicker. Very pleased with it! I rely on them to be up-to-date on the current shipping prices and they have not failed me yet. Good customer service, and responsive to help, if needed. Would recommend it.

sal...com

Aug 19, 2021  on Bigcommerce

Great integration and features - We used to previously use Volusion to host our store, and it's obvious the integration with ShipStation is a lot better on BigCommerce. We've run into numerous things that used to give us such a headache on the old site that work seamlessly now. I also appreciate all of the Automation Rules available on ShipStation. We use them quite a lot and it makes order processing so much easier!

che...com

Aug 17, 2021  on Bigcommerce

Easy and Seamless - It's amazing to us that ShipStation and BigCommerce are not the same program and company ... that work THAT well together! The seemless integration of the two make it easy for us to do business and take care of shipments. Been using both together for 2 years and it has worked great for us.

ste...com

Aug 04, 2021  on Bigcommerce

Seamless BC integration, saves me a ton of $$$ - With Shipstation we save a lot of time processing orders. The SS templates, order tracking, etc. are great. Knock on wood - have had zero problems to-date with automatic order information coming from BC to Shipstation. However, the biggest advantage with Shipstation is the UPS rate structure. I don't believe a lower UPS rate can be had. This saves us hundreds every month, and we're a small company.

and...com

Aug 02, 2021  on Bigcommerce

Great Integration - ShipStation integrates extremely well with BigCommerce. It has really minimized the number of steps we need to do to process an order. I highly recommend this easy to use integration!

fou...com

Aug 02, 2021  on Bigcommerce

Great Shipping Software!! - I have used ship station across 4 different companies I've owned in the last 10 years and any issues I've ever ran across (not many) have always been handled quickly! 10/10 recommend!!

sup...com

Aug 02, 2021  on Bigcommerce

Great Software, Great Service - We have used Shipstation pretty much every day for the past ten years managing multiple stores on multiple platforms. It is reliable, easy to use, and offers every function we need in a shipping software.On the rare occasion when we have had issues, their customer service has been fast and responsive.Of all the apps we have used, I consider this one of the few must-haves for any e-commerce business.

aym...net

Jul 30, 2021  on Bigcommerce

The best web-based shipping software - The best web-based shipping software for online stores. Everything you need to ship and fulfill orders — integrates with BigCommerce in one click.

sty...net

Jul 30, 2021  on Bigcommerce

Ship Station - We have been with Ship Station for years and love the service. We recently added Amazon, eBay, Facebook and Buy on Google to Big Commerce and Ship Station. Everything is working smoothly and it is saving us a lot of time.

adm...com

Jul 29, 2021  on Bigcommerce

Shipstation - Shipstation gives us a "big bang for the buck" and is a great value to our business. It works really well, is easy to use and if we have a problem, they are easy to work with and will always fix it. Karin J. VP Franklin Armory Inc.

syl...com

Jul 29, 2021  on Bigcommerce

Great Service and Very User Friendly - ShipStation makes my life easier! It's easy to use, efficient and affordable. It provides real time quotes to customers right at checkout and they can choose from the shippers you use (ex. USPS, UPS, etc). Everything I need is built right in. I highly recommend this app!!

dan...com

Jul 29, 2021  on Bigcommerce

ShipStation - ShipStation is amazing! We have been using ShipStation since 2019 and I wish we would have integrated this software into our business sooner! As our online business has grown, especially when the online sales soared due to COVID-19 in 2020, ShipStation gave us the tools to effectively manage and fulfill all our online orders. We pride ourselves in completing orders in one business day and ShipStation allows us to quickly print labels and schedule pick-ups for our orders. Also, as a smaller mom-and-pop shop, I have really valued and enjoyed the quick action and helpful service from ShipStation support whenever we encounter an issue. We stand behind this software and if you are not already using ShipStation, we would highly recommend trialing the software to see what ShipStation can do for you. As for us, we have been able to handle more and more shipments due to the nature of ShipStation and we look forward to seeing our online business grow more alongside this incredible software!

inf...com

Jul 29, 2021  on Bigcommerce

Workflow Streamlining - We have multiple sources of shipments that flow into ShipStation. ShipStation has enabled us full visibility to all over our deliveries, as well as allow us to choose best shipper, all in one screen. We have the enterprise plan to enable us to leverage out OCDB database which, despite being a bit tricky to setup, works flawlessly. I would like to see SS connect be implemented as a service vs an application. Otherwise, I am completely satisfied!!!!

inf...com

Jul 28, 2021  on Bigcommerce

ShipStation - Best shipping software ever! I have tried 3 or 4 other shipping programs and none of them come close to ShipStation for functionality and ease of use.

sal...com

Jul 27, 2021  on Bigcommerce

We should have made the switch sooner! - We have been using ShipStation for over a year and are very satisfied. It has greatly speed up operations and accuracy. We use it with USPS and UPS, the UPS rates integrated with ShipStation are far less than our individual discount. The only issue is BigCommerce orders are slow to load, this may be on BC end and not SS, as eBay and Amazon orders load very quickly. Keep up the good work ShipStation.

sal...com

Jul 26, 2021  on Bigcommerce

ShipStation on Big Commerce - I've been using ShipStation for a couple of years and it works well. Rating is easy and accurate, covers the shippers I use (USPS, UPS, FEDEX) and supports presets for popular single item shipments. It's easy to add manual shipments for returns and samples and most split shipments are straightforward. I run a very small hobby business and it suits my needs, and those of my customers, well.

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