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Customer reviews: ShipStation

Develop by Elite

Reviews (236)

Overall rating
3.8

What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

  • Robust integration with platforms like BigCommerce, Amazon, and eBay.
  • Automated shipping processes and notifications enhance efficiency.
  • User-friendly interface and easy setup.
  • Competitive shipping rates, especially for small and medium-sized businesses.
  • Comprehensive features like shipping presets and automation rules.

Common Concerns

  • Poor customer support with long response times and limited accessibility.
  • Frequent technical issues with integrations and functionality.
  • Rising subscription costs and a confusing billing model.
  • Unreliable performance and failure to load orders correctly.
  • Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.

pat...com

Aug 08, 2022  on Bigcommerce

Easy to use - Shipstation is easy to use and I recommend it to any small businesses. I have used Shipstation for years for companies that are only shipping out 5 orders a day to others that shipped out 2000 in a day with multiple computers and users. I have used shipstation for my personal business for 6 years and for the most part it has been flawless and fits our needs. If you need more than this, then are you entering WMS System territory.

chr...com

Aug 03, 2022  on Bigcommerce

Good integration - Shipstation is a good product and is a nice step up from the shipping system available on BigCommerce. This integration is solid too, I haven't had any problems with order or tracking synchronization between the systems.

who...com

Jun 29, 2022  on Bigcommerce

So far so good - We have used Bigcommerce for years and haven't had any major issues, and the interrogation of ship station with Bigcommerce makes things very easy

mik...com

Jun 14, 2022  on Bigcommerce

Very easy to use - Not only does shipstation save you time and money, the app integrates well with bigcommerce. It pulls all the customers information from their order and all we need to do is input package dimensions/weight. Once the package is shipped it updates your bigcommerce order to shipped and auto-fills the tracking number for your customer on the bigcommerce dashboard. I was skeptical about these guys at first, but I am so glad I tried the free trial. It saves us a ton of money from the negotiated rates I tried through UPS myself. Definitely a must have for a small business like us who ships 8-12 shipments a week.

inf....au

Jun 10, 2022  on Bigcommerce

Review - This is our busiest time of year when we're posting hundreds of parcels of rose plants each week - I'm so pleased we have such excellent programs installed to make this process very simple and efficient - thank you - Diana

aok...net

Jun 09, 2022  on Bigcommerce

Works great with Big Commerce - It work so good with Big Commerce. I use it every day we do 20-50 orders a day. Glad we signed up for it.

kcl...com

May 04, 2022  on Bigcommerce

GREAT SERVICE! - Perhaps one of my favorite apps on BC. It is fast, easy, and makes sense. I just wish that it could create shipping rules and would allow some way to approve of shipping Li-ion batteries. I really don't like Shipper HQ.

cus...com

Mar 25, 2022  on Bigcommerce

Very helpful - Michael was very knowledgeable with all of my questions, he was also very nice to talk to on the phone and helpful. We love using ShipStation and we recommend it to everyone. Very user friendly and quick to use and navigate. Thanks again Michael for your assistance and expertise.

off...biz

Mar 25, 2022  on Bigcommerce

EBAY Ship Station question - Today's conversation was very helpful. I asked a question about the EBAY store on Ship Station and I was given a quick tutorial on how to navigate the site better and tailor it to my needs to continue to work on orders while keeping other orders on hold with a hold feature. I have been using ship station for about 3 months but EBAY is new for us within the last month. Now I feel more comfortable with the current system after talking to Michael and receiving some help. Thanks again

inf...com

Mar 19, 2022  on Bigcommerce

Ship Station Review - Shipstation has been a easy integration, super easy simple and incredible support team. Even at the introduction level the features are amazing. they offer some features that some paid services offer even at there intermediate level. This is a great application for entry level businesses. I would recommend this app to any business from entry level to enterprise level. amazing I can't say enough.

tod...com

Mar 18, 2022  on Bigcommerce

Reliable and Hugh number of Integrations - We have used Shipstation for years. Every time we look for another implementation it is already developed and ready to plug in. Very rarely need support as everything works once hooked up. I have only contacted support a couple of times and they always got a resolution quickly. I recommend Shipstation to ANYONE and everyone shipping on a regular basis.

j.w...com

Mar 18, 2022  on Bigcommerce

Best Shipping App for Small Retailers - We couldn't be happier with ShipStation. You get a lot of features for very little money. Love how I can brand and customize my emails without being a coder. Wish inventory management was a bit more robust, but what can I say - its a shipping program.

ton...com

Mar 17, 2022  on Bigcommerce

It's a Breeze! - We recently started using Shipstation and are very pleased with the platform and customer service! It was so easy to integrate with our marketplaces. It’s a breeze placing orders, refunding an order, and creating return labels for customers who want to send their products back to us for recycling.

bel...com

Mar 15, 2022  on Bigcommerce

Great! - Lovely people. Great support. Been using them for a few years now.

inf...com

Mar 15, 2022  on Bigcommerce

General function and customer service - We've been using Ship Station fro year now. The interface is really organized for our small business. I've never really had a problem that wasn't easily solved. Customer service has always been great!

ash...com

Mar 11, 2022  on Bigcommerce

Reliable solution - We have been using ShipStation for some time. It makes our shipping process much quicker, easier, and more accurate. Setting up the software was easy and it integrates well BigCommerce. The few times we needed support from ShipStation support, they were responsive and very helpful. I am very pleased with this app and would recommend it to others.

lee...com

Mar 09, 2022  on Bigcommerce

Makes Shipping Easy - I have been using ShipStation for a couple of years and it has made my shipping so much easier. Everything is in one place for easy reference, it has an abundance of available reports and transitional emails can be customized. Anytime I have had problems, the customer service has been timely.

whi...com

Mar 08, 2022  on Bigcommerce

ShipStation - We have been using ShipStation for about two years. Very happy with integration and efficiency in shipping. An occasional integration clinch. I am hoping that they add phone support to lower level subscribers.

jay...com

Mar 07, 2022  on Bigcommerce

Review - A must have for any E-commerce site!

Dec 17, 2021  on Bigcommerce

LIFE SAVER - We love working with Shipstation. It's really higly recommended for small or midsize businesses. It makes life easier if you use it properly.

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