What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

• Robust integration with platforms like BigCommerce, Amazon, and eBay.
• Automated shipping processes and notifications enhance efficiency.
• User-friendly interface and easy setup.
• Competitive shipping rates, especially for small and medium-sized businesses.
• Comprehensive features like shipping presets and automation rules.

Common Concerns

• Poor customer support with long response times and limited accessibility.
• Frequent technical issues with integrations and functionality.
• Rising subscription costs and a confusing billing model.
• Unreliable performance and failure to load orders correctly.
• Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.