Unethical - After an issue within my BigCommerce site ShipStation was completely removed from the site. I went to reach out to their support team for help and had to guess at what options in their automated chat tool in order to be able to get through to a CS rep. When I finally was able to speak to an actual person (not being redirected to help articles that did not apply, and explaining that this was an emergency 2 days later nobody had reached back out to provide support. I reached back out and they said they would send me to the original support person who continued to ignore the request I made to get help reimplementing their tool and making sure I did not make any mistakes. Instead they continued to ask unrelated questions and provide no support at all. All while customers are unable to place orders on our site. Update: We have decided to cancel our account with them. After 2 years of terrible support and multiple accusations of our database being incomplete we were finally informed that the functionalities they assured us would work with our system would in fact not work and we had been paying for something that was never going to print multiple labels for one order. They offered us a $30 refund... Then when asking for support from an experienced implementation support team member and got run around. We will print our labels elsewhere. Cancelling our account.

Unethical - After an issue within my BigCommerce site ShipStation was completely removed from the site. I went to reach out to their support team for help and had to guess at what options in their automated chat tool in order to be able to get through to a CS rep. When I finally was able to speak to an actual person (not being redirected to help articles that did not apply, and explaining that this was an emergency 2 days later nobody had reached back out to provide support. I reached back out and they said they would send me to the original support person who continued to ignore the request I made to get help reimplementing their tool and making sure I did not make any mistakes. Instead they continued to ask unrelated questions and provide no support at all. All while customers are unable to place orders on our site.Update: We have decided to cancel our account with them. After 2 years of terrible support and multiple accusations of our database being incomplete we were finally informed that the functionalities they assured us would work with our system would in fact not work and we had been paying for something that was never going to print multiple labels for one order. They offered us a $30 refund... Then when asking for support from an experienced implementation support team member and got run around. We will print our labels elsewhere. Cancelling our account.

Impossible to get support - Changing review to 1 star as it is impossible to reach support! Unbelievable!

Terrible Customer Service - Nobody to speak with about issues, no help available. The chat feature is a joke. You have to wait an hour and then you get the wrong information anyways. I would use another company, we are currently looking for a new company.

Scam - Have used for several years. Now they are making unauthorized charges to my credit card with no way to contact them. Will not answer emails. I will have to try to get my money back through the credit card company instead.

Disaster App - The app after years of efficient service stopped working with a "bad token" error during Covid lockdown. I followed every fix Shipstation support recommended with no positive outcome. I spent significant hours and time trying to fix the issue. Big Commerce top tier technical support claimed it was a Shipstation issue while Shipstation said it was a Big Commerce issue. Shipstation eventually stopped responding to my email requests I sent (there is no phone support regardless of the amount you pay). During a period of heavy shipping this was a serious problem for my business and cost my company significantly in customer good will and trust. We replaced Shipstation as an emergency fix and found this other app to be easier to use with better customer service including comprehensive phone support. Shipstation has more features but these are worthless if the app does't work and the customer service does't care. I would not recommend Shipstation based upon my experience.

BigCommerce and Shipstation Integration - I am incredibly dissatisfied with ShipStation and their lack of communication and sense of urgency with the issue of BigCommerce sales and customer information integrating into ShipStation. It has been over a month that I've been waiting and have only received generic emails, no details and no timeline of when they think the issue will be resolved. I am cancelling my service today.

Won't Connect - Orders won't import from Big Commerce into Shipstation. We were really looking forward to using Shipstation, but this was a deal-breaker for us. We have reported the issue to them and provided videos and images of the problem. Hopefully they can come up with a fix.

Connection Issues - This software doesn't connect to shipstation well. Even when I'm logged in through big commerce it tells me to go through big commerce to log in. ????

Invalid Token Issues - We have invalid token issues more than we should. Hard to run a company when your shipping software is down. Ship Station is just another one of those companies who loves selling their product and then hide behind an email address when you need support.

I WAS HACKED FROM THEM - So before I could never log in TURNS OUT someone hacked the account and charged over $2000 to my credit card in labels, they changed my subscription and also created over a hundred manual orders! They have terrible security and now I have to spend the next week with my bank clearing up these charges! SO someone was using my company's name and address and to send out orders as if it was me and use my credit card to pay for it all! BEWARE OF THIS APP

Great promise, but now PROBLEMS/BUGS/NO Customer Service - ShipStation had a lot of promise - great app, easy to use dashboard, good integration, great discount shipping rates for FedEx....BUT once I started using it I've encountered many problems and bugs within their app. I've even tried their new V3 upgrade, and it still had the same bugs and errors as the previous version.Mainly their FedEx by Parcelcast does not work properly and is full of bugs. FedEx is their main/best carrier. I cannot ship 50% of my packages thru their FedEx Parcelcast, because I receive errors trying to print labels. All my packages are compliant and under the FedEx weight/size shipping guidelines. So I have to ship 50% of my packages outside of Shipstation. Also their FedEx by Parcelcast package tracking does NOT WORK. You cannot get updates or notifications of ANY FedEx shipments thru Shipstation. Therefore, their "Branded Tracking Pages" do not work. Then you cannot use other features like tracking when your shipments are "In Transit" or have been "Delivered" or "Completed". Not being able to track/get updates on ALL FedEx Parcelcast shipments trickles down and makes many of their features unusable. Also their FedEx Parcelcast for some reason separates normal postage fees during the payment process. For example, normally Fedex adds up all the fees/costs (weight/size, insurance fees, oversize, etc) and determines a final label cost to charge you. But Shipstation Parcelcast, separates some of these fees and instead of including them in the label cost, they charge it to you as "additional fees". So for every FedEx Parcelcast label you're charged a "Fedex Label cost" and then separate "additional charges". When they're all part of the same label. Then these "additional charges" are NOT included in their shipping cost reports. So you can't keep track of ANY of your FedEx shipping costs or postage costs. All their shipping cost reports are inaccurate. Also when Shipstation charges your credit card or payment option for their labels/postage fees, they do not have invoices, monthly reports, nor ANY method for tracking what they charge you. So the only way to track what charges Shipstation makes to your credit card is by checking your credit card statement.Finally they have BAD CUSTOMER SERVICE. BY EMAIL ONLY. No phone, no in-person. I've been contacting ShipStation about all these problems for literally months. I've submitted 4 support tickets. They have never resolved any of my problems. They have never given me updates or information. Only response I've received is "developers have been notified and they're looking into it" and "no time frame for when it will be fixed." I even asked to speak with a manager or supervisor by phone TWO WEEKS AGO, and I haven't received ANY response...not even an email this time. I've been waiting literally almost 3 months for some kind of resolution or information about my problems...but nothing yet.Its too bad, their FedEx shipping provides the best discount rates, its what you will use the most, but is full of bugs and errors. If they would fix their bugs and their customer service, they would be a fantastic app. I've even tried their new V3 upgrade, and it STILL HAS THE SAME BUGS/ERRORS as the previous version.

Great promise, but now PROBLEMS/BUGS/NO Customer Service - ShipStation had a lot of promise - great app, easy to use dashboard, good integration, great discount shipping rates for FedEx....BUT once I started using it I've encountered many problems and bugs within their app. I've even tried their new V3 upgrade, and it still had the same bugs and errors as the previous version. Mainly their FedEx by Parcelcast does not work properly and is full of bugs. FedEx is their main/best carrier. I cannot ship 50% of my packages thru their FedEx Parcelcast, because I receive errors trying to print labels. All my packages are compliant and under the FedEx weight/size shipping guidelines. So I have to ship 50% of my packages outside of Shipstation. Also their FedEx by Parcelcast package tracking does NOT WORK. You cannot get updates or notifications of ANY FedEx shipments thru Shipstation. Therefore, their "Branded Tracking Pages" do not work. Then you cannot use other features like tracking when your shipments are "In Transit" or have been "Delivered" or "Completed". Not being able to track/get updates on ALL FedEx Parcelcast shipments trickles down and makes many of their features unusable. Also their FedEx Parcelcast for some reason separates normal postage fees during the payment process. For example, normally Fedex adds up all the fees/costs (weight/size, insurance fees, oversize, etc) and determines a final label cost to charge you. But Shipstation Parcelcast, separates some of these fees and instead of including them in the label cost, they charge it to you as "additional fees". So for every FedEx Parcelcast label you're charged a "Fedex Label cost" and then separate "additional charges". When they're all part of the same label. Then these "additional charges" are NOT included in their shipping cost reports. So you can't keep track of ANY of your FedEx shipping costs or postage costs. All their shipping cost reports are inaccurate. Also when Shipstation charges your credit card or payment option for their labels/postage fees, they do not have invoices, monthly reports, nor ANY method for tracking what they charge you. So the only way to track what charges Shipstation makes to your credit card is by checking your credit card statement. Finally they have BAD CUSTOMER SERVICE. BY EMAIL ONLY. No phone, no in-person. I've been contacting ShipStation about all these problems for literally months. I've submitted 4 support tickets. They have never resolved any of my problems. They have never given me updates or information. Only response I've received is "developers have been notified and they're looking into it" and "no time frame for when it will be fixed." I even asked to speak with a manager or supervisor by phone TWO WEEKS AGO, and I haven't received ANY response...not even an email this time. I've been waiting literally almost 3 months for some kind of resolution or information about my problems...but nothing yet. Its too bad, their FedEx shipping provides the best discount rates, its what you will use the most, but is full of bugs and errors. If they would fix their bugs and their customer service, they would be a fantastic app. I've even tried their new V3 upgrade, and it STILL HAS THE SAME BUGS/ERRORS as the previous version.

V3 has major bugs and customer service is unresponsive - The upgrade to V3 is unusable, and we haven't received a response to our support ticket after 11 days.

No customer service after signing up - Almost no customer service beyond setup and it's very low quality. Also, if you ship overseas and want to use DHL, shipping quotes aren't supported through shipstation and bigcommerce. You need to use ShipperHQ.

App Won't Even Login - I just spent a good amount of time trying to login onto the app to no avail. I already have an account setup at shipstation's main site, but I can't get those credentials to get me into the app. I called their number found in the help menu of their site, but I couldn't get anyone to pick up the phone.

Canada - Couldn't Even Test It - Hard to evaluate a product when it doesn't work. Freezes every time it tries to connect to a carrier account (Canada Post for instance). Our account integrations already work fine with BigCommerce's integrated shipping system, which is already working well for us. I just wanted to evaluate another possible option.

New Version Is Absolutely Dreadful And Unusable. - Will not open

Carrier can't connect - I just spent a big portion of my day trying to connect to Canada Post with no luck and no way to trouble shoot. My Canada Post account is working fine, yet the connection seems to "jam" the network. Haven't been able to use the app.

Not working with Bigcommerce after update - After updating the Shipstation App within Bigcommerce it now does not pull in orders from Bigcommerce. Not functioning after update. Shipstation has had poor technical support in resolving the issue.