Sellbrite logo

Customer reviews: Sellbrite

Develop by Preferred

Reviews (74)

Overall rating
4.2

What Merchants Think

"Sellbrite" is generally appreciated by merchants for its multi-channel integration capabilities and the support it provides to streamline inventory management and listings across various platforms. Many users find it easy to use and beneficial for scaling their online sales across platforms like Amazon, eBay, and Etsy. However, some users experience technical difficulties, especially when integrating with BigCommerce, which has led to dissatisfaction among these users.

Key Strengths

  • Excellent multi-channel integration.
  • Responsive and helpful customer support.
  • Easy-to-use interface with a short learning curve.
  • Automatic inventory synchronization across platforms.
  • Capabilities to handle large inventories efficiently.
  • Frequent updates and feature additions.

Common Concerns

  • Issues with BigCommerce integration, leading to sync problems.
  • Limited support for some features like listing creation directly on Amazon and managing eBay Motors.
  • Customer support delays and limited availability, especially during weekends and holidays.
  • Reports of slow system performance at times.
  • Complexities in deleting or updating large catalogs.

Final Thoughts

Overall, "Sellbrite" is well-received for its robust functionalities in managing multi-channel e-commerce operations, with many users finding it integral to their business processes. The responsive customer service and user-friendly interface contribute to its positive reputation. However, there are concerns over technical issues with certain integrations and the timeliness of customer support, which may impact the user experience. For businesses prioritizing integration and efficiency across multiple sales platforms, "Sellbrite" offers valuable tools, though users should be prepared for potential integration challenges with certain platforms.

sal....us

Apr 12, 2017  on Bigcommerce

Seamless experience and uber responsive tech support - Sellbrite is an easy and intuitive way to take the work out of handling orders from BigCommerce. It saves us 10-15 hours a month of work and alot of anxiety!

inf...com

Dec 12, 2016  on Bigcommerce

Best Option - After sampling a lot of similar apps, Sellbrite is the best option I've found. They all do roughly the same thing. All of these multi-channel apps have the ability to become more and more in-depth and advanced. It's almost limitless. Sellbrite also seems to keep adding more features on a regular basis. They're not sitting still. They're becoming more robust. For example, they said they were going to add the ability to sync with international Ebay and Amazon sites - and now it's there. There are a few more features I'm hoping they add (such as automated category-placement mapping).I think that's it. If you're serious about syncing up your channels, there isn't a better option out there. Sellbrite is the best.

ssm...com

Dec 06, 2016  on Bigcommerce

On Boarding With Ease - Sellbrite is quick and efficient to get your multi channel solution going in the right direction. We found setting things up with our existing channels to be one of the slickest we've ever seen. Once you get your channels properly linked, and rules all set up, using SellBright becomes more automated with a few daily routines. We planned for a separate shipping app but found that SellBrite built in shipping works just fine for our needs.The On Boarding follow up support was one of the things I did not expect and scheduling follow up support further builds my confidence in working with Sellbrite. Pros: Ease of use, great support, works as promised.Cons: Does not post products for eBay Automotive part sellers. Will still manage eBay inventory.

tom...com

Oct 11, 2016  on Bigcommerce

Sellbrite Multichannel software - Fabulous product, fabulous customer service, true Multi Channel functionality

ben...com

Sep 07, 2016  on Bigcommerce

Excellent Partner for A BigCommerce Website - The excellent customer service and quick response time helped me get the program synced and running faster than I'd hoped. Sellbrite is an excellent multi-channel inventory management partner for my eBay, Amazon and Big Commerce stores. The interface is very easy to learn and use, plus did I mention the outstanding customer service?There are aspects of the system which are not available at this time: variation listing on Etsy, creating new listings on Amazon, and no integration with Jet.com. They've indicated it's on their radar, and I'm sure they will be adding those features in the near future.Despite those set backs, this software has really helped me "clean house" and take my next big steps with confidence. I've been able to quickly pull existing information from all my old, out-dated listings and quickly build better listings across channels. I instantly saw sales as I moved to Etsy, and I've been able to manage and plan for my growth. If you haven't already, try the free trial and see what Sellbrite can do for your business. I'd recommend taking the trial period seriously; upload as much as you can, play around with difficult variations, and really test the system's adaptability to situations that are unique to your business or product line. Their team will quickly take action on any issues that may come up.

Bob...com

May 17, 2016  on Bigcommerce

Easy and willing to work with the customer - From the beginning the SellBrite team has been outstanding. We are a manufacturer of over 3000 products that can be customized during the sale by the customer. Sellbrite did not support this functionality at first, after talking to them and working with them they and we are onboard now. Being an ex-programmer myself I understand that things can not be accomplished overnight, but their team has been doing an outstanding job. The product is easy to use and very intuitive. Tons of functionality, support team is very quick to respond to any questions and concerns are addressed very quickly. We looked for over a year for a system that could address all the issue's we have with our needs, from a central listing manager, to importing listings via text file or API's to invoicing and shipping functionality the product is well put together. We look forward to a long relationship with Sellbrite

bob...com

Feb 04, 2016  on Bigcommerce

Best move I've made in a long time. -

Searched and tested many multichannel platforms, but nothing sufficed until I used Sellbite. This company has the best platform to push listings and manage inventory with plans to improve. On top of that, they have the best customer support of any b2b. Can't wait to see what the future brings. 

rho...com

Jan 28, 2016  on Bigcommerce

Great Program -

I have used every program that would integrate Ebay and BigCommerce.  I also use Etsy.  I have had issues with all of them except Sellbrite.  It's easy to use, has the functionality I need and is costs far less than the others I tried and I tried 4 of them before Sellbrite.  I start my listings on BigCommerce, then list to Ebay and Etsy after importing into Sellbrite.  I could go elsewhere with this and I will at some point.  Others take percentages of what you sell, require that you go in and close every transaction after you are done for the day or just did not keep accurate inventory.

MMA Fanatics

Nov 07, 2015  on Bigcommerce

Sellbrite is the best. Period. -

We have tried Linnworks, SellerActive, Ordoro and other less poplular programs, and the winner is Sellbrite. Sellbrite is the easiest, most friendly, most powerful, not one of the best, but the best program for multi-channel inventory sync.

We are an Amazon FBA based seller with thousands of SKUs. It's always a headache to oversell cross BC and other marketplaces. Sellbrite already put us at ease even before their FBA support comes online (in a few weeks). We can upload FBA inventory via CSV file and sync with BC within 15 minute. 

Sellbrite also saved us lots of time to create new products directly for FBA listings. Almost everything piece of information is automatically passed to BC, as long as you select a category for the product. Other special features, such as activate Google Shopping or adding a Youtube video, can only be done in BC's platform.

Once FBA support is live, we are looking for the best two features: 

(1) auto-import inventory a few time a day from Amazon;

(2) auto-fulfill orders from eBay, BC, buy.com, Sears.com, etc. with Amazon FBA.

Thanks to Mike and Brian, great job!!!

the...com

Oct 22, 2015  on Bigcommerce

Best Inventory Management We've Used -

Almost perfect system for us, and we anxiously await some future updates to make it even better.

PROS:

Easy to use UI, very intuitive

Syncs with Shipstation, EBay, Amazon, etc.

Accurate inventory tracking, never had a problem

Helpful and prompt customer service

CONS:

Does not currently support kiting or bundling

Doesn't auto sync new inventory

Both features are planned for the future, so for now, this is by far our best option and one of our favorite apps. Highly recommended!

adm...com

Oct 05, 2015  on Bigcommerce

The Best Around! -

After looking at nearly ever single multi-channel software on the market, I landed on SellBrite. The UI is incredibly easy to use and looks great. Every feature that it currently doesn't have that I've inquired about, it's slated to be added to their service. Not to mention, they have an incredibly responsive, helpful customer support team. Incredibly pleased and can't wait to see them grow!

Judith Collins

Oct 02, 2015  on Bigcommerce

Excellent product and exceptional service! -

Been with these guys well over a year now and extremely pleased with their product and service.  If you have a question or an issue, they are on top of it at an amazing speed.  Friendly and helpful is an understatement.  A must have app if you use Amazon, Ebay and or Big Commerce.  I look forward to their ever expanding services :) 

JC

abd...com

Sep 22, 2015  on Bigcommerce

Great app! -

Great Powerful app! you need to try it if you sell on multiple channels

sal...com

Jul 23, 2015  on Bigcommerce

Great small business solution! -

Sellbrite has been a great help in growing our online sales department.  It is very easy to use and understand, customer service is excellent, and new features are added regularly!  It doesn't have all of the features of bigger platforms, but it is very affordable even for small businesses.

cor...com

Jul 23, 2015  on Bigcommerce

Game changer! -

We have a growing brand that sells in multiple marketplaces (20K orders per month / 600+ listings) and keeping inventory spread across the marketplaces--Amazon, eBay, BC--so that it is both in-stock as well as the correct count has been a nightmare for us since day one.  A couple of particular challenges that Sellbrite has solved for us: 1) updating inventory when receiving purchase orders, 2) updating quantities for outgoing FBA shipments, and 3) now that inventory count is equally distributed in all marketplaces, we can now advertise in the lesser marketplaces, whereas it never made sense for us to do so before, due to low inventory.

So we sought out an inventory management solution and after sifting through the good and the bad, and multiple trials and even a subscription to another two services, we found Sellbrite. While this is a review of Sellbrite, I think it's important to say that all of the other services we tried were unnecessarily complicated or very slow to load, and they came with additional features that we simply didn't need. My impression of a lot of the other services is that they are trying to be an all-in-one solution and to add value to customers by offering unrelated features, but the downside of this is that something is lost when the focus is spread so thin.

So about Sellbrite, it's easy to use and it works! I realize the simplicity of this statement but if you go try Linnworks--save yourself some heartache and don't do it--you will quickly realize the value of Sellbrite. It's quick, easy, intuitive, and it's designed with the user in mind. It just makes sense AND it's even visually-appealing, which is truly a plus. It does what it's made to do and in a way that makes sense. I know that I've said this twice already but this really is a must for an inventory management tool. Our staff has easily adapted to batch updating inventory via Excel files that are a one-click upload as well as manually updating quantities individually. Without much of a learning curve, we were able to start using Sellbrite with ease. The Sellbrite team is also very accessible with an in-app contact feature that is very cool. Oh, and the reports are also great--very useful for when we place orders to replenish stock. We are saving countless hours of productivity every week, thanks to Sellbrite, and it is truly a game changer for us to be able to focus on more meaningful tasks. So far, so good. Thanks a million (perhaps even literally), Sellbrite!  

sho...com

Jun 11, 2015  on Bigcommerce

Great service / great product -

I am thrilled with the product thus far.   This is a combined "listing tool" and "inventory sync tool."

Other inventory sync tools do a great job of syncing the inventory across multiple channels.  But this is the only tool that offers this service as well as helping to publish product listings.   I imported my big commerce products and then began pushing my products to Amazon, Etsy and Ebay.   Revenue has increased almost over night and we are excited about the future.

Ecommerce is all about getting your product to be viewed by more eyeballs.    And this tool is amazing at increasing your audience.    Make the jump.

Tim     

P.S.  Feel free to drop me a line using the contact form on my website if you have question.   shop.fabricwarehouse.com

pen...com

Jun 08, 2015  on Bigcommerce

Sellbrite App -

Great App! 

Wish it integrated with more sites :)

pau...com

Apr 30, 2015  on Bigcommerce

Hands down the easiest multichannel program to use! Perhaps even the best on the market. -

PROS:

-Great interface; clean, clear, easy to use.

-Simple and straightforward channel controls

-Superb customer support (*Tip of my hat to Austin, he has been very patient with all my messages and always provides great support)

-Does exactly what it claims to do

CONS:

-Needs more features; i.e., pricing controls, bulk listings controls, temporary pause listings, etc.

-Editing inventory one at a time is very time consuming; bulk inventory import works, but doesn't leave a entry in the transaction history for future reference.

-Some orders were slipping in due even though inventory was set to 0 on Sellbrite.  This may have been caused by us switching between Amazon FBA and Merchant, or editing the inventory at the channel end; we are not 100% sure what is the cause, but Sellbrite has been very helpful and we are working together to figure it out. (*Again, tip of my hat to Austin.)

-Needs bulk editing options

-No Amazon FBA or Amazon.ca support, but coming in the future I hope.

OVERALL:

In my opinions, Sellbrite is the best program out there for businesses selling on multiple channels (Amazon, Ebay, and Bigcommerce).  That doesn't mean it is free of kinks & issues, but it does do everything it needs to very well.  Highly recommended. I am really looking forward to Sellbrite's future and Amazon FBA support, the ability to price and switch between FBA and Merchant is very important to us.  Hopefully it will come soon!

pai...com

Apr 30, 2015  on Bigcommerce

Good product + outstanding support -

I'm just learning my way around multi-channel selling and between Bigcommerce and Amazon, was ready to tear my hair out. The team at Sellbrite could not possibly be any more helpful or responsive without camping out in my office!  

When I mentioned there was a function I really needed, they went and enabled it - when does that ever happen?? As others have mentioned, it's not quite perfect yet. But they are hard at work building in new features to streamline workflow and reduce duplication of effort. For example to share more information between Bigcommerce and Sellbrite, integration with ShipStation, etc. I'm happy with it so far and excited to see what they roll out!

eve...com

Apr 29, 2015  on Bigcommerce

Great Product and Excellent Support!! -

It took us quite a while to find an inventory management solution that fit our needs, and after a lot of trial and error, we settled on Sellbrite. The software is still relatively new, and has had a few bugs, but the support and response from the crew has been terrific. 

We sell on Bigcommere, eBay, and Amazon, and although we wish it had a few other features we were originally looking for in a platform to handle our multi-channel inventory needs, we've been very happy with the product so far and really love the interface, and the folks behind it. 

For other people looking for an inventory solution, we would definitely recommend sellbrite to them. We tried a half dozen other solutions, including Ordoro and Stitchlabs, but they all fell short for one reason or another. 

Scroll to Top