Route has been an excellent add! - Route has solved my shipping angst! Knowing that my customers WILL receive their order, no matter what the package encounters en-route, has given me peaceof mind during these uncertain times. The best add-on to our website since our last new product!

Route has been an excellent add! - Route has solved my shipping angst! Knowing that my customers WILL receive their order, no matter what the package encounters en-route, has given me peace of mind during these uncertain times. The best add-on to our website since our last new product!

No Issues - Our experience has been positive. Some claims not paid but that is because the customer filed outside of the claim dates. Was on the phone with a customer walking them through the claim process and the claim was paid while i was on the phone. Not sure how much faster or easier it can be. Customers MUST file ALL claims during their claim window and should provide photo evidence of the damage. Damage can happen even if the box does not appear to have any. Added to all of our sites and relieved us of a lot of headaches.

Does Not Pay Claims! - We have had nothing but problems with Route! They will find any reason not to pay a claim. If the box the product comes in is not damaged, they automatically deny the claim. They take forever (multiple weeks) to review a claim only to deny the claim in the end. It seems to be a scam to me.

Route helps give our customers peace of mind - Many of our customers choose the insurance because most of our shipments are high-value and very perishable. The crazy thing is that since we added Route to our site last year, very few of the shipments that have been insured had any delays or damage. We have only had a couple customers who said they didn't receive their package, but when prompted to file a police report, never responded or filed.. With the way couriers have been struggling this year, we've had quite a few delays and lost packages but they were not really any of the ones insured through Route.. I'm sure one of these days I will have a route insured claim to deal with and can see how the entire process goes, but for now we are happy with the app - it gives our customers peace of mind and helps prevents illegitimate non-delivery claims. The only con I see is the claim filing windows seem a little short and my customers seem to want to just deal with us directly instead of going through Route for the claim.. I will update my review once I've gone through more claim processes in full.

OK.. Could use some improvement - I really like the idea that buyers can buy insurance for their packages at a really reasonable price. It also relieves me from all of these "where is my package" and "the item shows as delivered but I didn't get it" emails. In the past I'd have to issue a lot of refunds due to the inefficiency of the Post Office. Now I just give the customer the link to filing a claim and be done with it. However, Route does not pay out very many claims. Seems they always find a reason to not pay it. I'm not so happy with that part. Also, I've had several buyers complain that they don't want to download an app to track their package. I believe it has to be better conveyed that the download is optional. For the most part, I think it's positive. Most buyers select it. Doesn't seem to get in the way of conversions. I'll probably load it onto my second website before the holidays.

OK.. Could use some improvement - I really like the idea that buyers can buy insurance for their packages at a really reasonable price. It also relieves me from all of these "where is my package" and "the item shows as delivered but I didn't get it" emails. In the past I'd have to issue a lot of refunds due to the inefficiency of the Post Office. Now I just give the customer the link to filing a claim and be done with it. However, Route does not pay out very many claims. Seems they always find a reason to not pay it. I'm not so happy with that part. Also, I've had several buyers complain that they don't want to download an app to track their package. I believe it has to be better conveyed that the download is optional. For the most part, I think it's positive. Most buyers select it. Doesn't seem to get in the way of conversions. I'll probably load it onto my second website before the holidays.

Amazing App - Our small store has been using this app for a little while now. All I can say is it is amazing. With our company offering free shipping, adding an option to add insurance is amazing and super helpful to our customers. Plus, not having to handle most of the "dirty" work makes our life so much easier.As always, I personally love having a great corporate culture within any company, and the route team does an amazing job. The newsletters trying to help their customers, and amazing customer service if you need it makes this a great option for any company.

Amazing App - Our small store has been using this app for a little while now. All I can say is it is amazing. With our company offering free shipping, adding an option to add insurance is amazing and super helpful to our customers. Plus, not having to handle most of the "dirty" work makes our life so much easier. As always, I personally love having a great corporate culture within any company, and the route team does an amazing job. The newsletters trying to help their customers, and amazing customer service if you need it makes this a great option for any company.

Route Shipping Insurance - We have been using Route for several months. We've had very little feedback from customers. The adoption rate has been high. A couple of customers have complained that we had the service turned on to include the insurance by default. They thought we were profiting from it. Once we explained it to them and showed them they could have opted out, they were happy.It's nice to offer the service to the customer and it helps to have a third party to send the customer to should they need to file a claim. It would be nice if the merchants got even a small cut of the fee Route collects though. But, it's still good to offer it because it can lead to increased customer satisfaction if there is a loss or a damaged package. And, it takes the responsibility off of you.It's worth offering .

Route Shipping Insurance - We have been using Route for several months. We've had very little feedback from customers. The adoption rate has been high. A couple of customers have complained that we had the service turned on to include the insurance by default. They thought we were profiting from it. Once we explained it to them and showed them they could have opted out, they were happy. It's nice to offer the service to the customer and it helps to have a third party to send the customer to should they need to file a claim. It would be nice if the merchants got even a small cut of the fee Route collects though. But, it's still good to offer it because it can lead to increased customer satisfaction if there is a loss or a damaged package. And, it takes the responsibility off of you. It's worth offering .

Peace of mind for us and our shoppers - Route has been a wonderful addition to our online store. This service is affordable for the shoppers and gives them complete transparency regarding the progress of their orders. It has freed us up too from answering inquiries about order status and we believe that it gives the customers peace of mind. We love the service.

Easy to use integration - Route has been a easy to use feature on my site. I can't comment on claims as luckily haven't had any issues to have to find out. I really hope my customers understand the benefit of the insurance and opt in to add to their purchase.

Great Service - Route covers the exact services that we need. Providing an ease of mind on all orders shipped. We will continue working with Route.

Route: Easy to use - some issues with claims - We really love having the insurance. That is GREAT. My issue is with some of their timing - especially our global customers. USPS demands that 10 weeks go by before you can file a claim, so a global order having to file for a lost package before it is able to be delivered doesn't make any sense. This was our BIG reason for getting this service and most of our global customers are getting no coverage. That is very unfortunate for them and us. They need to update their times. 30 days since a package has been scanned globally is NOT a lost package. This happens all the time and they get delivered *usually by week 8.

Might be better for other products - Didn't seem to cover many of the issues our customs were having for insurance. It's possible it was due to it being glass. But it didn't work out for us.

Route - I have been using route on my site since it was launched and customers have been loving it. It was simply to install and easy for the customers to use.

Excellent product - Roughly 80% of our customers purchase Route to protect their order. We've had good success with the app so far.