Peace of mind for us and our shoppers - Route has been a wonderful addition to our online store. This service is affordable for the shoppers and gives them complete transparency regarding the progress of their orders. It has freed us up too from answering inquiries about order status and we believe that it gives the customers peace of mind. We love the service.

Easy to use integration - Route has been a easy to use feature on my site. I can't comment on claims as luckily haven't had any issues to have to find out. I really hope my customers understand the benefit of the insurance and opt in to add to their purchase.

Great Service - Route covers the exact services that we need. Providing an ease of mind on all orders shipped. We will continue working with Route.

Route: Easy to use - some issues with claims - We really love having the insurance. That is GREAT. My issue is with some of their timing - especially our global customers. USPS demands that 10 weeks go by before you can file a claim, so a global order having to file for a lost package before it is able to be delivered doesn't make any sense. This was our BIG reason for getting this service and most of our global customers are getting no coverage. That is very unfortunate for them and us. They need to update their times. 30 days since a package has been scanned globally is NOT a lost package. This happens all the time and they get delivered *usually by week 8.

Might be better for other products - Didn't seem to cover many of the issues our customs were having for insurance. It's possible it was due to it being glass. But it didn't work out for us.

Route - I have been using route on my site since it was launched and customers have been loving it. It was simply to install and easy for the customers to use.

Excellent product - Roughly 80% of our customers purchase Route to protect their order. We've had good success with the app so far.