Goodbye to old carrier claims forms - The team at Route are extremely easy to work with and makes integration easy. Over 90% of my customers select the service, and so far, there's been positive feedback. I'm still new to Route, but I hope my customers continue to enjoy the service and know that we are both covered if anything happens.

Easy & Simple Coverage - Easy and simple to use. My only critiques are the coverage limit and the ability to add-on insurance. Insurance only covers the value of the merchandise, and leaves us (or the customer) with the tax and shipping bill. It is also impossible to add to an existing order, which means creating new orders and shuffling paperwork for everything to be squared away. If just adding the insurance post-purchase could be fixed, that would be 5-stars.

helpful but need slight improvements - Route is a great addition to our website and has been helpful in providing support with claims. However, one improvement that can be implemented is to provide an option on whether or not they want insurance. At the moment, its default setting is insurance included, many customers don’t realize it’s optional. Besides that, Route has been great.

Route Shipping Insurance - We have been using Route for several months. We've had very little feedback from customers. The adoption rate has been high. A couple of customers have complained that we had the service turned on to include the insurance by default. They thought we were profiting from it. Once we explained it to them and showed them they could have opted out, they were happy.It's nice to offer the service to the customer and it helps to have a third party to send the customer to should they need to file a claim. It would be nice if the merchants got even a small cut of the fee Route collects though. But, it's still good to offer it because it can lead to increased customer satisfaction if there is a loss or a damaged package. And, it takes the responsibility off of you.It's worth offering .

Easy to use integration - Route has been a easy to use feature on my site. I can't comment on claims as luckily haven't had any issues to have to find out. I really hope my customers understand the benefit of the insurance and opt in to add to their purchase.

Route: Easy to use - some issues with claims - We really love having the insurance. That is GREAT. My issue is with some of their timing - especially our global customers. USPS demands that 10 weeks go by before you can file a claim, so a global order having to file for a lost package before it is able to be delivered doesn't make any sense. This was our BIG reason for getting this service and most of our global customers are getting no coverage. That is very unfortunate for them and us. They need to update their times. 30 days since a package has been scanned globally is NOT a lost package. This happens all the time and they get delivered *usually by week 8.