A+ Route Insurance - Route has been a fantastic addition to our store. Giving customers additional peace of mind with their order being protected! Easy installation and great support.

Shipping Insurance delivered - We love Route! We were getting complaints from customers saying their shipments went missing or never arrived, with route we can help customers insure their shipments and give them piece of mind that their purchase is protected. Instead of receiving chargebacks and filing shipping claims, now customers have an ally against porch thieves and negligent shipping services.

Easy installation - This app was really easy to integrate with Bigcommerce. The guys at Route were very helpful and answered all our questions. So far, all the claims have been processed as promised and my customer have been impressed with how easy and fast the process was.

helpful but need slight improvements - Route is a great addition to our website and has been helpful in providing support with claims. However, one improvement that can be implemented is to provide an option on whether or not they want insurance. At the moment, its default setting is insurance included, many customers don’t realize it’s optional. Besides that, Route has been great.

Helpful with some issues. - There are some useful features in this app. The only issue I had was the inability to toggle off automatically adding the service to shopping carts. Nearly 100% of my customers paid for it, likely without realizing it. The only way to stop it was to turn off the paid option. It would be nice to have it as an option for customers to add to their order, without it being set by default. Feels shady to me.

Improved Customer Confidence - Route is a great addition to our website and very popular with our customers. Route gives our customers added confidence that, if anything should go wrong with their order, they are covered in the case of loss or damage. For mere pennies, the customer can choose Route Insurance. We collect the funds and Route picks them up automatically each week. There is no cost to us and, though we do not profit from this service, we gain so much in customer satisfaction. Route is always a no-pressure option during Checkout, but our customers select it quite often. Finally, the free Route App is amazing. Customers download this to their smartphone and get notifications about the delivery of their orders from our website and any other shipments they wish to track. We are very satisfied with Route.

Great add on for our website - This has been great for us. Claims are quick and easy to file! Some claims are approved instantly and some require a few days for approval, but we've not had any issues.

No reimbursements a total fraud - This looked like a great idea and the software worked really well. I would say that 99.9% of all customers added this to their cart at checkout and I was both amazed at the way customers embraced this service. At first I was confident about Route, I loved the idea of offering customers peace of mind. It seemed all systems go until I needed to ask some questions. Probably not that important really, just about integration, which I managed myself in the end. So their failure to respond went un-noticed really. Out of hundreds of orders, a couple went wrong and got damaged. The claims seemed to be taken care of and Route approved them. I included my account to receive reimbursements from Route and largely forgot it until I received an email stating that they were unable to pay into my account and that I must update the reimbursement method. I changed to paypal. They said I would have to wait until the next payment cycle for the $19. A month came and went and no payout. I eventually contacted Route to ask where my reimbursement was. In the meantime, another claim for £60 had been APPROVED by them. I have waited nearly a week for my reply after being fobbed off twice. I looked earlier and the original reimbursement for $19 has gone completely from the admin panel and the $60 reimbursement says claim Approved but reimbursement Not_Approved. So there you go folks, a scam company who are only too pleased to take a small %age of each sale. Take your customers money but decline to payout. That to me suggests a company in trouble. A company I will not present to my customers under our brand! We have since sent Route a notification of suspension from our website. We have also contacted American Express and blocked them from taking any payments. We are still awaiting a reply from Route and will update this review accordingly. We have since installed Nano Insurance as I have communicated, personally with their CEO in setting up the service. I am sad that Route are so bad!

No Customer Support, I mean ZERO - When they wanted to sign you sign up, they were quick to return calls. After you signed up its another story. I had my one and only claim where my customer purchase express shipping at a cost of $28.00 dollars. They made a claim because they said the item never arrived. I had no idea this was happening, which is fine. The elected the cash back option and Route refunded the cost of the item only. I then heard from my angry customer wanting to know where is my $28.00 dollars. I contacted Route customer support inquiring about the claim and wanted the know why the shipping was not covered. Maybe they do not cover the shipping? I do not know because after 48 hours during the work week I have yet to receive a response. Not covering shipping is a major problem, especially if your ship internationally. There are much better services out there, and do not them fool you with their tracking app. Its really nothing special.

Everyone is Protected - Love the ability to protect my orders and know my customers will be happy with what they receive! The Route system updated recently to include Route automatically has been my favorite recent release.

Dont't add it to your platform!! SCAM ALLERT - Everything is good when they are taking the money from the customers , however you can't reach anybody when you have a lost package. I currently have 3 claims and, in the last 7 days I couldn't reach any staff members and no update on the platform from them. I had to cover the insurance provided by them from my pocket. THEY ARE BASICALY STEALING MONEY !!! CAN'T BELIVE BOGCOMMERCE ALLOWS SCAMS ON THEIR PLATFORM

Seamless - I've had no issues with route, and my customers have had no issues paying for peace of mind. I only wish it was available for WIX, since i have a store over there as well!

Spamming my customer after Opt-In. - Got a customer who didn't appreciate getting spam after signing up for Route. I am also getting advice on health benefits of Vitamin B from Route. Insurance isn't enough, they want to leverage my e-mail contacts. Nope, not cool to spam my customers who opt-in for Insurance.

Route has been an excellent add! - Route has solved my shipping angst! Knowing that my customers WILL receive their order, no matter what the package encounters en-route, has given me peaceof mind during these uncertain times. The best add-on to our website since our last new product!

No Issues - Our experience has been positive. Some claims not paid but that is because the customer filed outside of the claim dates. Was on the phone with a customer walking them through the claim process and the claim was paid while i was on the phone. Not sure how much faster or easier it can be. Customers MUST file ALL claims during their claim window and should provide photo evidence of the damage. Damage can happen even if the box does not appear to have any. Added to all of our sites and relieved us of a lot of headaches.

Does Not Pay Claims! - We have had nothing but problems with Route! They will find any reason not to pay a claim. If the box the product comes in is not damaged, they automatically deny the claim. They take forever (multiple weeks) to review a claim only to deny the claim in the end. It seems to be a scam to me.

Route helps give our customers peace of mind - Many of our customers choose the insurance because most of our shipments are high-value and very perishable. The crazy thing is that since we added Route to our site last year, very few of the shipments that have been insured had any delays or damage. We have only had a couple customers who said they didn't receive their package, but when prompted to file a police report, never responded or filed.. With the way couriers have been struggling this year, we've had quite a few delays and lost packages but they were not really any of the ones insured through Route.. I'm sure one of these days I will have a route insured claim to deal with and can see how the entire process goes, but for now we are happy with the app - it gives our customers peace of mind and helps prevents illegitimate non-delivery claims. The only con I see is the claim filing windows seem a little short and my customers seem to want to just deal with us directly instead of going through Route for the claim.. I will update my review once I've gone through more claim processes in full.

OK.. Could use some improvement - I really like the idea that buyers can buy insurance for their packages at a really reasonable price. It also relieves me from all of these "where is my package" and "the item shows as delivered but I didn't get it" emails. In the past I'd have to issue a lot of refunds due to the inefficiency of the Post Office. Now I just give the customer the link to filing a claim and be done with it. However, Route does not pay out very many claims. Seems they always find a reason to not pay it. I'm not so happy with that part. Also, I've had several buyers complain that they don't want to download an app to track their package. I believe it has to be better conveyed that the download is optional. For the most part, I think it's positive. Most buyers select it. Doesn't seem to get in the way of conversions. I'll probably load it onto my second website before the holidays.

Amazing App - Our small store has been using this app for a little while now. All I can say is it is amazing. With our company offering free shipping, adding an option to add insurance is amazing and super helpful to our customers. Plus, not having to handle most of the "dirty" work makes our life so much easier.As always, I personally love having a great corporate culture within any company, and the route team does an amazing job. The newsletters trying to help their customers, and amazing customer service if you need it makes this a great option for any company.

Route Shipping Insurance - We have been using Route for several months. We've had very little feedback from customers. The adoption rate has been high. A couple of customers have complained that we had the service turned on to include the insurance by default. They thought we were profiting from it. Once we explained it to them and showed them they could have opted out, they were happy.It's nice to offer the service to the customer and it helps to have a third party to send the customer to should they need to file a claim. It would be nice if the merchants got even a small cut of the fee Route collects though. But, it's still good to offer it because it can lead to increased customer satisfaction if there is a loss or a damaged package. And, it takes the responsibility off of you.It's worth offering .