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Customer reviews: Popups by POWR

Develop by powr.io

Reviews (34)

Overall rating
3.9

What Merchants Think

Merchants generally appreciate "Popups by POWR" for its ease of use and the extensive customization options it offers. Many users laud the responsive customer support, which contributes significantly to their positive experiences. However, some users find the app occasionally buggy and express concerns over its limited functionality in some areas.

Key Strengths

  • Intuitive setup process and user-friendly interface.
  • Highly customizable popups allowing for tailored implementations.
  • Responsive and helpful customer support praised for effective problem-solving.
  • Availability of a free version for testing and basic use.

Common Concerns

  • Some users experienced bugs and system stability issues.
  • Lacks the option to easily place popups on the homepage by default.
  • Customer service response can be slow without a live chat option.
  • Terms about refund policy and customer support efficiency raised doubts.

Final Thoughts

Overall, "Popups by POWR" is a well-received app that facilitates creating customizable popups easily, proving beneficial for increasing user interactions and conversions. While praised for its customer support, users hope for enhanced functionality and quicker issue resolution in the future.

cor...com

Mar 23, 2025  on Bigcommerce

First Time User - Just started with POWR. Working well. Did not understand their billing. Customer service responded within 12 hours and fixed the issue. Better than Just Uno who never responded and charged for bots.

pro...com

Jan 09, 2025  on Bigcommerce

Great support - Had an issue with which upgrade we were using - got a quick response and everything got squared away quickly. Great communication through the process as well.

hel...com

Nov 21, 2024  on Bigcommerce

Fantastic support team - POWR pop-ups were extremely easy and intuitive to set up, and the few small hiccups I had were quickly addressed by Luis on their team. I've had a great experience so far, and looking forward to using the app more in the coming weeks.

con....co

Oct 04, 2024  on Bigcommerce

Adding pop up to custom location - Excellent service and explanation to help me place our pop up into a custom location. Super easy to understand and got it done quickly.

jes...com

Sep 09, 2024  on Bigcommerce

Popups - We like the app for popups. It was a little confusing at first, but with the customer support from Richcarde we think we are on the right track. The form builder is super simple and easy to use.

sma...com

Aug 28, 2024  on Bigcommerce

Great Customer Support - Excellent customer support - went out of their way to make sure that my pop-up published when I had issues.

zac...com

Jul 10, 2024  on Bigcommerce

Good Customer Support - They respond in about 1 business day to the initial message, and faster after that. Got the issue solved.

bug...com

Jun 07, 2024  on Bigcommerce

Custom Popup - Support was very helpful on figuring out how to place a custom popup on the cart page.

nmh...com

Jan 25, 2024  on Bigcommerce

Nate - appreciate the customer support, the system is a bit tricky but works if you know how to use it and have the patience to learn or work with the customer service to learn or help you with any issues.

inf...com

Oct 02, 2023  on Bigcommerce

bureaucentral.co - Powr app lets me create a popup window in just a few seconds including the customizations.

aar...com

May 22, 2023  on Bigcommerce

Great Service - I had an issue that I could not solve on my own, and Richcarde from support got me taken care of in a matter of minutes with no headache whatsoever.

inf...com

Apr 11, 2023  on Bigcommerce

Support - Richarde M was able to efficiently get my pop up working by adding the necessary code for me.

fas...com

Apr 01, 2023  on Bigcommerce

Had trouble - Support was great - We could not get the pop up to appear on the homepage. Support helped us make it happen, they also proactively got it viewing properly on mobile.

inf...com

Feb 24, 2022  on Bigcommerce

Partial App with trash Customer Service - This app is trash. Hopefully, they'll give us a refund. It simply needs more development.

inf...com

Nov 25, 2021  on Bigcommerce

Odd that you can't easily just put the pop-up on the homepage - Why is it not an option to put the pop-up on the homepage when you first land there? There's every other option for where to put the pop-up - on product pages, About page, blog pages...not homepage. Doesn't make much sense and isn't useful.

leo...com

Jun 08, 2021  on Bigcommerce

Buggy & Slow Customer Serivce - This app is super buggy, it's randomly duplicated on our website. The staff are slow at getting back to you for any issues. Usually requiring multiple emails back and fourth which are 2-4 days inbetween (Terrible if you have urgent concerns). They do not have live chat which is a huge flaw. Going to be looking for another app to replace this.

Mar 24, 2021  on Bigcommerce

Does not work - Does not work. Lots of issues, Limited poor support, I requested a refund after 2 days, they have refused.

cva...com

Sep 28, 2020  on Bigcommerce

Easy to use and has free option - Popup by POWR is nice because it has a free version to start; however, the options are very limited. It was easy to install and set up my popups on powr, though I have found some aspects of the user experience a little clunky. Overall, good option if you want to quickly implement a pop up on your site!

41c...com

Sep 03, 2020  on Bigcommerce

Looks Great - The tools to customize a pop up are nice and this app delivered numerous sales for our website.

dir...net

Mar 13, 2020  on Bigcommerce

Great Tool! - Great Tool! Easy to set up and implement on my site. I am using an exit popup and we are getting many sales that would have been lost prior to using this feature. Customer service is good also... although it takes at least a day to get replies, which could be shortened to make PowR even better!

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