Taranker.Com Logo
  1. Home
  2. Bigcommerce
  3. Customer reviews: Omnisend Email Marketing and SMS
Omnisend Email Marketing and SMS logo

Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com
View info

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

Satish AD

Jul 21, 2015  on Bigcommerce

Great app for new startup without initial investments -

Easy installation and content editor, looks very professional. Took about 15 mins to create 1st campaign. Team, Keep doing good things

goo...com

Jun 03, 2015  on Bigcommerce

This is an awesome app for any size business -

This app has single handedly increased our sales and boosted our overall customer return rate

tra...net

Apr 29, 2015  on Bigcommerce

Excellent Follow Up App -

Easy to use, customize and make it work for you!  Simple Simple Simple!

Kur...com

Apr 01, 2015  on Bigcommerce

Easy, simple and effective -

GREAT FOR STARTUPS....AND THE STARTED :-)

tim...com

Mar 31, 2015  on Bigcommerce

Email marketing simplicity -

A great find. At last a wonderful interface, simple to use, using a link directly to your own store customers and products. I look forward to becoming a paying customer as more automated emailing features are added. Highly recomended.

hel...com

Mar 28, 2015  on Bigcommerce

GOOD APP -

THIS IS A GOOD AND SIMPLE APP THAT LETS YOU ADD ITEM DIRECTLY FROM YOUR STORE, I HIGHLY RECOMMEND IT. 

div...net

Feb 05, 2015  on Bigcommerce

Great Bigcommerce Admin app -

Very easy to use & 15000 free emails WOW! I have been looking for a email marketing that is very simple!

Adrian McGillivray

Dec 16, 2014  on Bigcommerce

Amazing App -

By far the easiest newsletter app or system I have tried.  I have already installed it on another site www.thenaturalskincarecompany.co.uk and have just installed it on this site too.  It took me less than half an hour to install and send off the first newsletter.  Amazing!!

law....uk

Nov 26, 2014  on Bigcommerce

Brilliant App / Lovely To Use! :) -

We have moved to Soundest from "Market Mailer" and wow just WOW.

so far we are loving it. 

Top work guys. :)

Such a nice system to use and works a treat.

100% recommended. 

Bright Chidiebere

Nov 22, 2014  on Bigcommerce

Simple, Neat and easy to use -

this is really a great app, within few minutes i was able to create our first email campaign following their step by step guide. no techy or computer savvy experience needed.  this is how eCommerce should be, i love it. 

great app highly recommended. 

Roger Parent

Nov 17, 2014  on Bigcommerce

Fantastic App / Great Customer Service -

I was looking for something simple and free to install on my clients website to shoot out their first promotional e-mail. The fact that is app is free is awesome - we now use it for every email and despite only using the free version the staff has been more than willing to assist with set-up and such.On top of that, there were some server issues this past weekend on their end. They notified everyone right away with a message right in the interface, sent out an e-mail, took the server offline for the weekend, and fixed the problem. I wish more development teams did this as opposed to letting us try and use an app that's crashing or experiencing difficulties.

mel...com

Sep 21, 2014  on Bigcommerce

Super easy to use, helpful developers! -

I had trouble getting this app to work with my shop at first and submitted requests for help within the app. I received quick help and we chatted back and forth over a few days. They were able to fix some issues and help me through it - super nice and responsive! Now it works perfectly. I can add products to my newsletter quickly, and setting up a newsletter is simply drag-and-drop and it looks REALLY nice. I have never set one up so quickly. Also the BEST quality and value for the price, even if you choose to add on paid modules! Even for the free version you get a LOT. Fantastic app - my favorite, and 100% the best newsletter system out there.

Scroll to Top