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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

rei...com

Apr 19, 2016  on Bigcommerce

Great Customer Service -

Soundest is a great app for sending out E-Mails to customers without having to send them one by one. I was looking for an app like this for a while before I came across this one and the others I tried were very difficult to work and very confusing. Soundest is easy to understand and very easy to work, I absolutely love it. The customer service is also very helpful and they got back to me right away unlike other apps customer service. Paulius was the customer service rep that I dealt with and he was great. Thank you Paulius for all your help and for getting back to my questions so fast.

mot...com

Apr 15, 2016  on Bigcommerce

This email ap rocks! -

So far so good. Easy set-up.

Thank you!

dav....au

Apr 07, 2016  on Bigcommerce

Great system -

Has worked really well for us

ron...com

Apr 05, 2016  on Bigcommerce

Perfect Email App -

Perfect email app. Because of the tight integration with Bigcommerce and the ability to add products easily to emails we have switched from one of the major email newsletter providers to Soundest.

lia...com

Mar 26, 2016  on Bigcommerce

Excellent App! -

Soundest has a great interface, excellent free options, and reasonably priced pro-level options. Highly recommended!

tul...com

Mar 21, 2016  on Bigcommerce

​So far, so EXCELLENT -

This app is amazing. I adore it! I just sent a gorgeous newsletter, and it took maybe a half hour, rather than 3-4 hours with my other newsletter service. I tested and all the links work perfectly, it looks great on my phone and computer, and there was NO CONFUSION at all.

ton....uk

Mar 03, 2016  on Bigcommerce

Great App -

Great App, Easy to use and great reporting.  Has valuable features for capturing new leads and offering discounts for customers signing up to newsletter feature.

Judah Fawkes

Feb 25, 2016  on Bigcommerce

GREAT APP! -

Love the app and especially the product picker and price!! The only thing i have a complaint about is that it takes a bit long to load at times, but other than that, love it!

ali...com

Feb 24, 2016  on Bigcommerce

Love the product picker -

We really like the option of adding products directly into our email with just a click. Saves us a ton of time. We have switched over to this from Mail Chimp.

Martin Willmann

Feb 13, 2016  on Bigcommerce

Great and easy to use -

i just love soundest - it is easy to use and the support is just on point, fast and reliable.

There are a lot of software out there, even big names. But wait - they will be big one day.

For me this day is already there - i just love the product picker. And just for the eye - the integrated it beautifully.

There are some thing that they have to integrate in order to make it the very best - but they are already working on it (hint: Name on formulas etc).

AND hi desperately hope that there are coming more template!! 

You should not wait and give em a try! 

Martin with myGermanCandy.com

Trevor Petty

Feb 09, 2016  on Bigcommerce

My Most Valuable App -

I have used several email marketing apps over the years and I must say that Soundest is the at the top of its class.  This app easily integrates with my BigCommerce site and its so easy to use.  I really like the clean email templates, which are very easy to customize to the look and feel of your brand. They also offer so many extras and that makes the price a great value.

I'm sold on Soundest and wouldn't use anything else.

inf...com

Jan 27, 2016  on Bigcommerce

GREAT ECOM APP -

bri...com

Jan 15, 2016  on Bigcommerce

Soundest Email Marketing -

Very user friendly and easy to use. :)

dor...com

Jan 01, 2016  on Bigcommerce

GREATCUSTOMER SERVICE -

They really do go above and beyond for their customers. I love working with them.

Henry Ofodieze

Nov 28, 2015  on Bigcommerce

Simply Awesome -

This is a really good App to install. It has helped our site well to reach our customers. Thanks Soundest.

sal...com

Nov 04, 2015  on Bigcommerce

Easy to use - perfect for our business -

The free version is great and it is easy to use!  We send out notifications to our 13,000+ subscribers and we like the templates they have and can easily and quickly customize them.  They also have great stat reports. Perfect for us!

Paul Pickett

Sep 27, 2015  on Bigcommerce

really like this mailing system -

this is probably the best newsletter software i have used and i love that i can just easily import products in to the newsletter looks very professional

sal...com

Aug 29, 2015  on Bigcommerce

Great App - Thanks Bigcommerce! -

Quick and easy integration, loading products into newsletter is simple and quick, makes newsletters look professional with a neat and clean appearance. Love the features like the detailed dashboard, coupon pop-up, and web sign-up form. Great App - Highly Recommended!

tan...com

Aug 15, 2015  on Bigcommerce

Great app! -

Superb app! Easy to use, newsletter making is so easy now! Highly recommend!

Turningpoint

Jul 31, 2015  on Bigcommerce

nice -

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