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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

adm...com

Apr 01, 2017  on Bigcommerce

Quickly Setup - Good...

bdt...com

Mar 14, 2017  on Bigcommerce

Great app - I've been using this app for well over a year and I love it. It's super simple to use. I had to contact support on one occasion and they got back to me right away. They were very responsive and helpful. Highly recommend it.

mks...com

Mar 04, 2017  on Bigcommerce

Great, easy to use! - I've been using Mad Mimi for the past 5-6 years and didn't know what I was missing! Soundest is simply AMAZING!

sav...com

Mar 03, 2017  on Bigcommerce

The best app available - I highly Recommend

ilo....hk

Feb 27, 2017  on Bigcommerce

Very easy to use! - With a few simple setup steps, I can now have my email marketing campaign in a minute. Super useful for my small small business as it is free of charge for my relatively small amount of emails to be sent each month. Very user friendly and highly recommend!

jun...com

Jan 26, 2017  on Bigcommerce

Absolutely The Easiest And Most Effective - Absolutely the most easy, and most effective app/software I've seen so far! I've used mailchimp and a few others. I don't think I'll be going back! I want to say thank you to the developers of this. You have awakened a beautiful beast!

adm...com

Jan 06, 2017  on Bigcommerce

Awasome Apps to drive traffics - It's simple and work great to drive traffics to our website through email marketing. Thank and looking forward to work with you.Thank you

les...com

Dec 15, 2016  on Bigcommerce

So easy to use! - Very impressed by the ease of use! The email templates are awesome and it takes just a few minutes. Looking forward to exploring the other options. Much easier than other email programs!

acd...com

Dec 03, 2016  on Bigcommerce

Awesome App! - This is such an awesome app. I was using a 3rd party app for my email marketing until I found Soundest. It makes my job super easy and it take half the time to execute. I love it!

ren...com

Nov 19, 2016  on Bigcommerce

I love it! - It's really easy to set up and design! What I hope that will be improved is sharing. If I could add share link in facebook, then that would be perfect. i.e - share this with your friends and get another code for bigger discount. If you like my idea, then you can contact me!

jul...com

Sep 18, 2016  on Bigcommerce

It seems Soundest knows which part I had problem - It was fun and easy.I hope it makes good result too.Thank you so much

geo...com

Sep 03, 2016  on Bigcommerce

Love it - Love this app. Makes our email marketing much easier. A great time saver.

gof...com

Aug 29, 2016  on Bigcommerce

Email Campaign made easy! - Amazing! It is super easy to use! Definitely Recommend!

Inf....co

Aug 17, 2016  on Bigcommerce

Professional and easy to navigate - I have been procrastinating email marketing for way too long. Mainly for being terrified of doing it wrong and having the end product looking unprofessional. NOT WITH SOUNDEST! I feel like I really have a winner here. Thanks!

inf...com

Aug 03, 2016  on Bigcommerce

great app - so far so good. just need to spend more time learning the app to see what other benefits it has to offer.

rob....co

Aug 03, 2016  on Bigcommerce

Great website addition - Great built in features, fantastic value, very easy to use with a clean user friendly design. Highly recommend this app.

kai...com

Jul 20, 2016  on Bigcommerce

Great App - Very easy to use app. Putting together an email with the pick from store widget is great and the auto resend in 2 days should really help our click-through rates.

ami...com

Jul 15, 2016  on Bigcommerce

Amira Skin Care -Azenith - this always amazed my.. thanks a lot this is very useful apps

jim....au

May 06, 2016  on Bigcommerce

nice and easy - great app and easy to use

cus....us

May 03, 2016  on Bigcommerce

Review - Great app. It's easy to use and it really works well! The product picker is quick and easy to use.

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