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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

Aug 07, 2019  on Bigcommerce

Great e-mail marketing - I have used Omnisend with my BigCommerce store for a year and I am very satisfied with the app and support. It is easy to use and let you make professional and attractive e-mails. I recommend.

hel...oys

Jul 29, 2019  on Bigcommerce

Good email marketing automation - Ive used Omnisend for my Shopify store and I now use it for my bigcommerce store https://orchid.toys . Their customer support has been helpful and the different email automations help me make sales!

gca....au

May 20, 2019  on Bigcommerce

First time sending - For an absolute newbie to sending out Campaigns this was super easy to navigate and customise, very happy with the process

jos...com

Apr 24, 2019  on Bigcommerce

Good Service - was bumpy at first but everything smoothed out and started working right

kpo...com

Nov 22, 2018  on Bigcommerce

Great App and Fairly Intuitive - We just installed the app to send out a Black Friday ad to all of our customers. It took me a few minutes to understand all the features, but this app is incredibly intuitive and easy to use once you get into it. We plan to start sending out email campaigns quarterly now that we have omnisend installed and configured and I expect future campaigns to be even easier! I highly recommend it!

jfy...com

Nov 01, 2018  on Bigcommerce

Better than the rest - This app was much more easy to use and friendly than the rest of the apps in the marketplace. I tried about 3 or 4 before sticking with Omnisend. Glad I found it though because it does the job well. Plus not having to be a "paid user" but still get the benefits is definitely an added bonus. I highly recommend if you're not overly knowledgeable in email marketing or just need a user-friendly interface.

cas...com

Sep 11, 2018  on Bigcommerce

Great App. Beats Mail Chimp. - We have been using Omnisend with another store for quite a while, so there was not much of a learning curve for us. However, on another store, we were using MailChimp and recently switched it to Omnisend. The process was very simple. Our Lists came right over. Omnisend just has so many features over MailChimp. Not to mention, MailChimp is constantly wanting SMS verification and the BigCommerce app for MailChimp really not much of an app. Our hats off to Omnisend for coming out with a product that really beats the competition in every aspect. Thanks for making our email campaigns so much easier to create and manage.

jef...com

Aug 16, 2018  on Bigcommerce

easy to use - Used Omnisend for first time and was impressed with the ease of creating a campaign.Ohhh and I am not a 'paid' subscriber to give a positive review as mentioned in the negative review from another user.

ace...com

Aug 10, 2018  on Bigcommerce

Easy to use & Love the Aesthetics! - I really enjoy this product - it's easy to set up and use, and has tons of options to create the perfect look! I would highly recommend this, and I've gotten great customer response!

nic...com

Aug 09, 2018  on Bigcommerce

Great, Easy to Set up! - So far so good! Easy to navigate and set up. I like it so far!

ori...net

Jun 20, 2018  on Bigcommerce

extremely professional - extremely professional emails very nice, I do sale Electric Shaver, Hair Clippers, for Men and Women, and Electronics like Earphones Speakers, and electric Toothbrush, my Products show on the email very good .

JennyKrafts

Jun 04, 2018  on Bigcommerce

awesome - An awesome app to help me all I need in Email marketing

wcs...com

Jan 14, 2018  on Bigcommerce

Omnisend Email App - Email campaigns are a must and Omnisend does it right!

tra...com

Jan 13, 2018  on Bigcommerce

Brilliant! - Absolutely Top-Notch program and app. Easy to use, quick to learn & a boost to any online business! Bravo!

and...com

Dec 10, 2017  on Bigcommerce

Simple & fast - Very easy to use Ecommerce email App. We have used this App for some time and asked for themes like Christmas, Easter and so on to help save time with art work. They thanks us for the advise and so far they have done some nice stuff. Love to now see further ART and even ready to use e-cards to send for Christmas would be great to save on time having to your own art. Great App looking forward to see further developments.

lim...com

Aug 28, 2017  on Bigcommerce

I like it! - Had some issues and headaches over the app at first, but they all got solved quickly. I haven't paid for the full version yet, but I played with all of the settings in the trial and I may get it in the future. The spin the wheel part is really nice! Great idea. I havent seen that from anyone else yet.

ter...com

Aug 11, 2017  on Bigcommerce

Love the App - I love it. Easy to use. Love the Spin the Wheel Feature to add to the my store. Setting up and sending email campaign is easy and the price is right.

asm...com

Aug 03, 2017  on Bigcommerce

Wonderful App - I like this app.Very helpful with email marketing.Even with the free version you can still create wonderful emails. The support team is also very helpful.Thank you Soundest!

mak...com

May 26, 2017  on Bigcommerce

VERY EASY to use - Very easy to use, great looking emails, very happy so far!

woo...com

May 16, 2017  on Bigcommerce

Fantastic App! - Such an easy app to work with with great features and customization! A great way to help advertise for businesses without an aded headache!!

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