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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (222)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

eas...com

Sep 24, 2020  on Bigcommerce

Great software, great support, great price - Plug-and-play functionality is amazing. Support always helps and gets back quickly. Never had an issue after 6+ months and hundreds of campaigns. Love it so much!

sup...art

Aug 11, 2020  on Bigcommerce

Must Have! - I absolutely love and recommend Omnisend. It helps my business so much!

dum...com

Aug 08, 2020  on Bigcommerce

App performance - I use this app and it is very useful. I recommend it to get more subscribers and better conversion. Thank you.

bar...com

May 29, 2020  on Bigcommerce

Clean interface. Great support - The app is clean, simple and easy to navigate. Has all the functionality you would expect. And the support is fantastic—responsive, patient and exceedingly competent.

cho...com

May 06, 2020  on Bigcommerce

Amazing product for email markerting - We moved to Omnisend from a more popular competing product. It gives us everything that we need - while we had to constantly pay extra/upgrade with the competing product.

dar...com

Mar 27, 2020  on Bigcommerce

Phenomenal support - Omnisend was fantastic with my switch over to them. Easy to work with, answered questions quickly, and their system is amazing.

vic...com

Feb 29, 2020  on Bigcommerce

Great app! - Just switched because I was unhappy with MailChimp and Privy. I was using MailChimp (obviously) for my newsletter, but it kept unsubscribing people and not sending the emails out. I'm no longer using Privy for my newsletter pop-up form and have switched that to Omnisend as well. I LOVE Omnisend! Super easy to do, classy look, simple and yet has everything I need. It does have a similar layout to MailChimp but its a LOT better! Just sent out my first newsletter and the pop-up form is working great. Thanks Omnisend!!

tho....uk

Jan 31, 2020  on Bigcommerce

Wow, just amazing! - I have been searching around for an alternative to Mailchimp for a while because 1. Mailchimp is expensive and 2. It doesn't integrate well with BigCommerce. I stumbled upon Omnisend - which I am so happy I did!!! At first it did take a while to get used to it but in ways it has a similar lay out to Mailchimp but the functionality is way better! Not only can you segment your audience better but you can also set up better automations to target certain customers or subscribers. I had many questions and there were a couple of things that I needed to contact support about and every single time they have been prompt to answer and very quick to resolve and fix issues and all whilst being pleasant to work with. I would highly recommend omnisend, it's truly a wonderful app.

sho...com

Jan 30, 2020  on Bigcommerce

Great product and fun to customize! - Happy with the product so far!! I wish the user interface was a little more "user friendly" but I like it regardless!

jun...com

Dec 19, 2019  on Bigcommerce

good works! - so nice and kind about customer service

ric....ca

Dec 08, 2019  on Bigcommerce

SO EASY! - Wow, this was a great experience! App is very polished and in-app chat with support was fast and amazing!

sup...com

Nov 15, 2019  on Bigcommerce

Switched from MailChimp! - I just switched from MailChimp - which met all my needs but was getting pricier by the day. Just launched my first campaign with Omnisend - and it was breeze.

cus...com

Nov 02, 2019  on Bigcommerce

AMAZING - The support on this app went beyond my expectations. Maria was patient and resolved all my questions. I am new to this and you know it is a learning curve for each platform. I just searched on Bigcommerce apps and found them. I am so happy with them so far. The integration was effortless I had nothing to do on my end. I import my email and boom we are on a roll. Thank you.

dan...com

Sep 11, 2019  on Bigcommerce

Moved from MailChimp - I've been a MailChimp user for a good 14 years now, but got tired of their weird and ever growing cost pricing method. I'd finally had enough.Omnisend has been very easy to setup, and I was able to build out all of the different forms, templates, and autosends in about a day.Support has been really active, and solid (via chat.)Overall, it's been a good move. Next up: we're going to watch and see if we can make it more effective than Mailchimp.Recommended!

dan...com

Sep 11, 2019  on Bigcommerce

Moved from MailChimp - I've been a MailChimp user for a good 14 years now, but got tired of their weird and ever growing cost pricing method. I'd finally had enough. Omnisend has been very easy to setup, and I was able to build out all of the different forms, templates, and autosends in about a day. Support has been really active, and solid (via chat.) Overall, it's been a good move. Next up: we're going to watch and see if we can make it more effective than Mailchimp. Recommended!

Aug 07, 2019  on Bigcommerce

Great e-mail marketing - I have used Omnisend with my BigCommerce store for a year and I am very satisfied with the app and support. It is easy to use and let you make professional and attractive e-mails. I recommend.

hel...oys

Jul 29, 2019  on Bigcommerce

Good email marketing automation - Ive used Omnisend for my Shopify store and I now use it for my bigcommerce store https://orchid.toys . Their customer support has been helpful and the different email automations help me make sales!

gca....au

May 20, 2019  on Bigcommerce

First time sending - For an absolute newbie to sending out Campaigns this was super easy to navigate and customise, very happy with the process

jos...com

Apr 24, 2019  on Bigcommerce

Good Service - was bumpy at first but everything smoothed out and started working right

kpo...com

Nov 22, 2018  on Bigcommerce

Great App and Fairly Intuitive - We just installed the app to send out a Black Friday ad to all of our customers. It took me a few minutes to understand all the features, but this app is incredibly intuitive and easy to use once you get into it. We plan to start sending out email campaigns quarterly now that we have omnisend installed and configured and I expect future campaigns to be even easier! I highly recommend it!

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