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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

hel...com

Jun 21, 2022  on Bigcommerce

Email Issue - I ran into some small hiccups setting up my sender's email. Stefan helped me at first and was very helpful every step of the way like verifying my email instantly and trying to solve the issue. And when it came to the issue being outside scope of his work he immediately requested help from their specialist and Nikola helped me with the email issues I was having. They are great! The customer support is fast and very friendly! I also really love this program it is very easy to use and love that I get to design it to match my brand. Thank you Omnisend!

mik...com

Jun 09, 2022  on Bigcommerce

Great support and product! - I'm migrating from mailchimp to omnisend and not only do I like the design tools much better, but I had some issues with the migration and support was GREAT! Highly recommend this app!

dam....au

Jun 06, 2022  on Bigcommerce

Omnisend Response time - Had an small issue setting up Omnisend with our online business using Bigcommerce. Omnisend responded quickly, efficiently and in friendly fashion sorting the issue quickly and getting us back to work promptly. Recommended.

hea....uk

May 25, 2022  on Bigcommerce

Works well and fantastic support - We've been using Omnisend for a few months now and I have to say it knocks spots off other systems I've used (Constant Contact and Mailchimp). It's much easier to use, much more intuitive and the support is fantastic. For the most part I've been able to import and segment contacts, create workflows and sign up forms, and send general campaigns without any need for help files or support. That said, there have been a few occasions where I've needed a pointer and the Omnisend support guys have been very quick to reply and very helpful. Highly recommended app and actually enjoyable to use!

diz...com

May 25, 2022  on Bigcommerce

Great App! - Great app and great customer service. Thank you Nikola !

dal....au

May 18, 2022  on Bigcommerce

Great product, fast support - Very impressed with the features of Omnisend. I have contacted support on 3 occasions and was blown away with the response time... :)

jac...com

May 11, 2022  on Bigcommerce

Customer Service! - Amazing customer service staff! Answered all my emails within minutes. Very helpful & I now am ready to rock this add on app! I am looking forward to learning all benifits of this program. Thanks again for your HELP!

mic...com

May 06, 2022  on Bigcommerce

Omnisend is so easy... - I was an Omnisend customer for a couple of years and then moved on to Klaviyo after receiving recommendations from a developer we were working with. Omnisend is easier and the editor is a superior experience. I am glad to be back with Omnisend after a bad experience over the past couple of months. Omnisend is superior in every way. Their support representative Melanie was most helpful during my transition to Omnisend. 5 Star service for sure!

joh...com

Apr 26, 2022  on Bigcommerce

Kristina was a great HELP!!! - I had a small issue and Kristina was happy to spring into action and help me!!!!

tim...com

Apr 12, 2022  on Bigcommerce

Works great for us - We switched from Mailchimp to Omnisend a year ago and it's been great. There's way more useful features and an great UI.

miu...com

Apr 07, 2022  on Bigcommerce

Excellent Support - I highly appreciate the support of Kristina from Omnisend. She was very fast, patience and supportive. Definetelly I would recommend Omnisend for anyone. Thank you!

art...com

Mar 13, 2022  on Bigcommerce

Support - Agustin's attentiveness and knowledge were invaluable in guiding me to implement the necessary changes. I am extremely pleased with the prompt response!

mai...com

Feb 11, 2022  on Bigcommerce

Great Support! - We are grateful for the support offered by Omnisend. We have a dedicated account manager that is always able and willing to help out. They really stand behind us and want to see our business succeed. I would highly recommend Omnisend for anyone using BigCommerce. Thank you for all you do!

roc...com

Feb 08, 2022  on Bigcommerce

Amazing Program - We have been using Omnisend for all of our email marketing needs for years now and have nothing but amazing things to say. They have every feature we need, and when they don't, they are willing to work with our team to come up with a solution. Overall, we are very happy with the platform and Omnisend support team!

Feb 04, 2022  on Bigcommerce

Easy to use! - We switched over from MailChimp to Omnisend. Although a little pricier, it's definitely a MUCH better platform. Super intuitive, easy to use templates and great support from our rep helping us with the integration, migration and setup.

jos...com

Jan 26, 2022  on Bigcommerce

Great emailing platform - We have used Omnisend for almost a year now. They interrelate well into Bigcommerce and are available to help if you get stuck on something. They continue to push out updates that make their app even easier to use.

njm...com

Jan 24, 2022  on Bigcommerce

Omnisend Review - Nothing but 5 stars! The integration with Big-commerce is very easy and smooth. Customer Service through the live chat is incredible. They always over-deliver when I have questions and concerns. They also make things super clear for me with step by step points and screenshots which is literally the best thing they do as this helps me easily understand things. Our account manager is awesome! Always checks on us to see if we need help with something. Her recommendations have been really helpful as-well. Overall really good service! Would highly recommend them!

rky...com

Jan 23, 2022  on Bigcommerce

Great Support - I am new using this app and contact support and right away Bassma guide me thru the steps and help me to fix my problem. I am very have with this app. Highly recommended

bra...com

Jan 15, 2022  on Bigcommerce

Great Software! & Support! - I was using other email marketing and Omnisend has been the best hands down! Slick and intuitive, and their support is great and usually reply in minutes. Highly recommend! Also the support is great even no matter what it is, usually it's pretty immediate but sometimes can be longer but they Will get it right! And then it's such better designing and data and everything compared to say MailChimp. Mailchimp's mobile popup is ridiculous and a waste of time and money, and even the mail chimp IP addresses that are used to send emails are Blacklisted with spam monitors, while Omnisend has none! Or at the least the IP that sent my emails. So it's definitely worth it! Get it! Better than all the others. And Everyone of their support are Great, I would mention names but Everyone has been such an incredible help.

tan...com

Jan 14, 2022  on Bigcommerce

Wonderful! - Omnisend is fantastic! It is a great system to use, and is quite powerful in its capabilities. Sydney and her team have been absolutely wonderful for suggestions and support!

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