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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (222)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

kim...com

Oct 21, 2022  on Bigcommerce

Amazing Support from Kamilia! - Kamila was very patient, gave quick support and was able to offer the solution we needed.

ult...com

Oct 19, 2022  on Bigcommerce

Verification Help - Customer Support - Kristina was very quick to respond and help!!

amc...com

Oct 17, 2022  on Bigcommerce

Excellent Support- Issue Resolved - New user and had an issue loading products with the Product Picker feature. Chat support resolved this in a few minutes and I'm now able to use this excellent feature.

ord...com

Oct 11, 2022  on Bigcommerce

Help With Removing Subscribers - Salma was quick to answer my questions and guide me in the right direction. Happy with their service for the past 4 years.

n.e...com

Sep 08, 2022  on Bigcommerce

Better than MC - We used MC for years, but I was finally tired of support not fixing basic issues, so we switched. Omnisend is Much cheaper and offers more features.

inf...com

Aug 25, 2022  on Bigcommerce

Very simple, Very Effective - I've been very happy with Omnisend. They are always innovating and improving their service, and the customer support is top notch. Every time i've struggled with something they have solved it right away. I've been using them for over a year, and will continue to do so. If they keep this up they will be the best email marketing service available. Implementing automated campaigns is very intuitive and they offer tons of resources to make it easier. I highly recommend.

sco...com

Aug 23, 2022  on Bigcommerce

Omni Send - Very Robust Aps, Works Well

sim...com

Jul 04, 2022  on Bigcommerce

Automations - I was not understanding how to use this site, I could not figure out how to navigate within the automations tab on my projects. My contact support specialist. Olesia was so helpful and did all that she could do explain how to see the work that had been done on my account. She was patient and did not give up on me. Helped me until I figured it out. She was amazing.

inf...com

Jul 02, 2022  on Bigcommerce

Migrating from Klaviyo and glad I did! - I recently moved over from Klaviyo and I must say, the customer service is SUPERIOR. I worked with Stefan and he's amazingly helpful and patient. The templates are contemporary and beautiful and the interface is so easy to navigate! Only wish I would have changed sooner.

dmi...com

Jun 27, 2022  on Bigcommerce

Support - Kamilia addressed all my questions with all screen shorts and amazing support.

cre...com

Jun 25, 2022  on Bigcommerce

APLUS - Great CSR Kamilla was pleasant, patient, and knowledgeable. She answered all my questions

hel...com

Jun 21, 2022  on Bigcommerce

Email Issue - I ran into some small hiccups setting up my sender's email. Stefan helped me at first and was very helpful every step of the way like verifying my email instantly and trying to solve the issue. And when it came to the issue being outside scope of his work he immediately requested help from their specialist and Nikola helped me with the email issues I was having. They are great! The customer support is fast and very friendly! I also really love this program it is very easy to use and love that I get to design it to match my brand. Thank you Omnisend!

mik...com

Jun 09, 2022  on Bigcommerce

Great support and product! - I'm migrating from mailchimp to omnisend and not only do I like the design tools much better, but I had some issues with the migration and support was GREAT! Highly recommend this app!

dam....au

Jun 06, 2022  on Bigcommerce

Omnisend Response time - Had an small issue setting up Omnisend with our online business using Bigcommerce. Omnisend responded quickly, efficiently and in friendly fashion sorting the issue quickly and getting us back to work promptly. Recommended.

hea....uk

May 25, 2022  on Bigcommerce

Works well and fantastic support - We've been using Omnisend for a few months now and I have to say it knocks spots off other systems I've used (Constant Contact and Mailchimp). It's much easier to use, much more intuitive and the support is fantastic. For the most part I've been able to import and segment contacts, create workflows and sign up forms, and send general campaigns without any need for help files or support. That said, there have been a few occasions where I've needed a pointer and the Omnisend support guys have been very quick to reply and very helpful. Highly recommended app and actually enjoyable to use!

diz...com

May 25, 2022  on Bigcommerce

Great App! - Great app and great customer service. Thank you Nikola !

dal....au

May 18, 2022  on Bigcommerce

Great product, fast support - Very impressed with the features of Omnisend. I have contacted support on 3 occasions and was blown away with the response time... :)

jac...com

May 11, 2022  on Bigcommerce

Customer Service! - Amazing customer service staff! Answered all my emails within minutes. Very helpful & I now am ready to rock this add on app! I am looking forward to learning all benifits of this program. Thanks again for your HELP!

jac...com

May 11, 2022  on Bigcommerce

Customer Service! - Amazing customer service staff! Answered all my emails within minutes. Very helpful & I now am ready to rock this add on app! I am looking forward to learning all benifits of this program. Thanks again for your HELP!

mic...com

May 06, 2022  on Bigcommerce

Omnisend is so easy... - I was an Omnisend customer for a couple of years and then moved on to Klaviyo after receiving recommendations from a developer we were working with. Omnisend is easier and the editor is a superior experience. I am glad to be back with Omnisend after a bad experience over the past couple of months. Omnisend is superior in every way. Their support representative Melanie was most helpful during my transition to Omnisend. 5 Star service for sure!

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