Taranker.Com Logo
Omnisend Email Marketing and SMS logo

Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (222)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

blu...com

Apr 30, 2023  on Bigcommerce

Extremely Helpful - Easy to use and implement and helped get my email marketing started. I haven't come close to using the features they offer yet.

kim...com

Apr 27, 2023  on Bigcommerce

Exceptional Customer Service - Agustin went above and beyond to assist my company when we needed help. Over the years I have heard good things about Omnisend, and between the ease of using their email marketing system, and now this excellent and quick customer service, we are a customer of theirs for life!

han...net

Apr 20, 2023  on Bigcommerce

Helpful - Luiz was very helpful at answering my questions about resubscribe some my customers back to my Email list. He is quite patient and helpful. Very impressed so far.

lad...com

Mar 14, 2023  on Bigcommerce

Great customer service - Karine was very helpful at answering my questions about discount code generation all within a few minutes. Very impressed so far.

tro...com

Mar 12, 2023  on Bigcommerce

Effective solution, good customer service - Good customer service, immediate response in many cases. Always in less than 24 hours, worst case. Good app. Lots of useful features. Easy to create email sends.

sup...com

Mar 10, 2023  on Bigcommerce

Always prompt support - I am using omnisend for automation of emails and it has worked fairly well for my needs. Their customer support is also prompt! Thank you for this tool.

sup...com

Mar 10, 2023  on Bigcommerce

Always prompt support - I am using omnisend for automation of emails and it has worked fairly well for my needs. Their customer support is also prompt! Thank you for this tool. Recently they helped me to set up SPF, DKIM, and DMARC Records and like always I experienced friendly and supporting chat support.

mai...com

Feb 13, 2023  on Bigcommerce

Great Customer Service - I really like the features of this app and the customer service is great. I was a little confused about the signup form integration and Andres helped me with my issue. I definitely recommend this app. Update: I was getting an error message because of my SPF Records and I received excellent customer service from Maria. She found that the problem was caused by a duplicate SPF Record and she helped me resolve everything quickly.

car...com

Feb 07, 2023  on Bigcommerce

So far pretty great and great customer service and help! - So far has helped my business with reaching customers who have not interacted in a long time and also clearing customers who do not interact anymore at all! Also, the customer service is great and they are very helpful if you are confused or need help with anything!

rya...com

Feb 02, 2023  on Bigcommerce

Great App - Great app and the support team is very responsive and helpful.

and....me

Jan 29, 2023  on Bigcommerce

support - good support

deb...com

Jan 19, 2023  on Bigcommerce

Checking Email sign in - Great job helping me determine if my email sign up flow was working correctly. Thanks!

ven...com

Dec 30, 2022  on Bigcommerce

Impressive software, Astonishing suport - This is a really solid app. The only thing missing is the ability to have tracking sent in transactional Email. The support is 24/7 and very good. Free trial, give it a shot

m.l...com

Dec 14, 2022  on Bigcommerce

Customer Service - We have been using this program for a while. And their customer service is fantastic. They get back to you very quickly when you have a question about anything. 100% recommend!

gai...net

Nov 29, 2022  on Bigcommerce

I am loving this app! - I just started using the Omnisend app and so far I am very impressed. I have no doubt that this will draw in a lot more conversions.

kea....uk

Nov 27, 2022  on Bigcommerce

Fab Software, Excellent Support - We have worked with Omnisend for quite a few years now and they have helped us grow and develop. Genevieve is our Customer Success Manager and she's always there to help support us and her regular monthly meetings are valuable to our team. The support guys are fantastic and there even on a Sunday evening when we've had an issue. Thank you for today in particular Deniz !

jef...com

Nov 21, 2022  on Bigcommerce

Great support - Implementing Omnisend with email marketing strategies has improved my CRO by 242%. We had a few hiccups in the workflow creation, but Tiana in the customer support division was able to figure out why my SMS was not triggering. Minor adjustments to my workflow were made and now all is fixed.

adm....uk

Nov 16, 2022  on Bigcommerce

Great Software, matched by great responsive support - Really like this software and more importantly the support if you ever need it. Received some great support from Kristina recently and not only are they responsive, when their shift ends the problem is relayed to a colleague, so you are never sat waiting for long.

dph...org

Nov 12, 2022  on Bigcommerce

Omnisend Customer Support - Great customer support. Helped quickly resolve an issue with our first email blast. Tiana and Salma were most responsive

tre...com

Nov 02, 2022  on Bigcommerce

Newsletter integration - Customer Support - Fantastic and extremally fast customer support by Salma. She was very kind, fast, respectful, fun, and got my initial question answered. Salma has by far been the best customer service rep I have ever spoken to! For my second question she went to her team for help, and my question turned into a potential feature for omnisend. So far, the app its self has been fantastic. I can edit my emails to have the exact same look and live of my store.

Scroll to Top