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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

deb...com

Jan 19, 2023  on Bigcommerce

Checking Email sign in - Great job helping me determine if my email sign up flow was working correctly. Thanks!

ven...com

Dec 30, 2022  on Bigcommerce

Impressive software, Astonishing suport - This is a really solid app. The only thing missing is the ability to have tracking sent in transactional Email. The support is 24/7 and very good. Free trial, give it a shot

m.l...com

Dec 14, 2022  on Bigcommerce

Customer Service - We have been using this program for a while. And their customer service is fantastic. They get back to you very quickly when you have a question about anything. 100% recommend!

gai...net

Nov 29, 2022  on Bigcommerce

I am loving this app! - I just started using the Omnisend app and so far I am very impressed. I have no doubt that this will draw in a lot more conversions.

kea....uk

Nov 27, 2022  on Bigcommerce

Fab Software, Excellent Support - We have worked with Omnisend for quite a few years now and they have helped us grow and develop. Genevieve is our Customer Success Manager and she's always there to help support us and her regular monthly meetings are valuable to our team. The support guys are fantastic and there even on a Sunday evening when we've had an issue. Thank you for today in particular Deniz !

jef...com

Nov 21, 2022  on Bigcommerce

Great support - Implementing Omnisend with email marketing strategies has improved my CRO by 242%. We had a few hiccups in the workflow creation, but Tiana in the customer support division was able to figure out why my SMS was not triggering. Minor adjustments to my workflow were made and now all is fixed.

adm....uk

Nov 16, 2022  on Bigcommerce

Great Software, matched by great responsive support - Really like this software and more importantly the support if you ever need it. Received some great support from Kristina recently and not only are they responsive, when their shift ends the problem is relayed to a colleague, so you are never sat waiting for long.

dph...org

Nov 12, 2022  on Bigcommerce

Omnisend Customer Support - Great customer support. Helped quickly resolve an issue with our first email blast. Tiana and Salma were most responsive

tre...com

Nov 02, 2022  on Bigcommerce

Newsletter integration - Customer Support - Fantastic and extremally fast customer support by Salma. She was very kind, fast, respectful, fun, and got my initial question answered. Salma has by far been the best customer service rep I have ever spoken to! For my second question she went to her team for help, and my question turned into a potential feature for omnisend. So far, the app its self has been fantastic. I can edit my emails to have the exact same look and live of my store.

kim...com

Oct 21, 2022  on Bigcommerce

Amazing Support from Kamilia! - Kamila was very patient, gave quick support and was able to offer the solution we needed.

ult...com

Oct 19, 2022  on Bigcommerce

Verification Help - Customer Support - Kristina was very quick to respond and help!!

amc...com

Oct 17, 2022  on Bigcommerce

Excellent Support- Issue Resolved - New user and had an issue loading products with the Product Picker feature. Chat support resolved this in a few minutes and I'm now able to use this excellent feature.

ord...com

Oct 11, 2022  on Bigcommerce

Help With Removing Subscribers - Salma was quick to answer my questions and guide me in the right direction. Happy with their service for the past 4 years.

n.e...com

Sep 08, 2022  on Bigcommerce

Better than MC - We used MC for years, but I was finally tired of support not fixing basic issues, so we switched. Omnisend is Much cheaper and offers more features.

inf...com

Aug 25, 2022  on Bigcommerce

Very simple, Very Effective - I've been very happy with Omnisend. They are always innovating and improving their service, and the customer support is top notch. Every time i've struggled with something they have solved it right away. I've been using them for over a year, and will continue to do so. If they keep this up they will be the best email marketing service available. Implementing automated campaigns is very intuitive and they offer tons of resources to make it easier. I highly recommend.

sco...com

Aug 23, 2022  on Bigcommerce

Omni Send - Very Robust Aps, Works Well

sim...com

Jul 04, 2022  on Bigcommerce

Automations - I was not understanding how to use this site, I could not figure out how to navigate within the automations tab on my projects. My contact support specialist. Olesia was so helpful and did all that she could do explain how to see the work that had been done on my account. She was patient and did not give up on me. Helped me until I figured it out. She was amazing.

inf...com

Jul 02, 2022  on Bigcommerce

Migrating from Klaviyo and glad I did! - I recently moved over from Klaviyo and I must say, the customer service is SUPERIOR. I worked with Stefan and he's amazingly helpful and patient. The templates are contemporary and beautiful and the interface is so easy to navigate! Only wish I would have changed sooner.

dmi...com

Jun 27, 2022  on Bigcommerce

Support - Kamilia addressed all my questions with all screen shorts and amazing support.

cre...com

Jun 25, 2022  on Bigcommerce

APLUS - Great CSR Kamilla was pleasant, patient, and knowledgeable. She answered all my questions

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