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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (222)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

ops...com

Jan 04, 2024  on Bigcommerce

Exemplary Support! - Our site isn't 100% ready or live yet but I had to leave a review- Omnisend Support has been AMAZING. We have created a headless architecture ecommerce store, using Wordpress for the front end and BigCommerce to do the heavy lifting on the backend. Setting up Omnisend was super easy but getting that connection wasn't as intuitive- the support team was awesome and helped us get it figured out within minutes. Every company should have this kind of support!

pet...com

Dec 31, 2023  on Bigcommerce

Vital addition to any ecommerce store. - All ecomm stores should include Omnisend as part of their business tool set. For small businesses starting out, there is a free tier which gets you up and running with all the features you need, like creating Welcome Email Flows, Abandon cart messaging and running your email campaigns. The tight integration with Bigcommerce allows you to automatically send individual valid discount codes and insert product recommendations imported from your Bigcommerce store. If you are looking for an email marking solution, you need to seriously consider Omnisend. And there customer service is fantastic, even when on the free tier.

pet...com

Dec 31, 2023  on Bigcommerce

Must have App for Bigcommerce Store - Omnisend is a great tool to run in conjunction with Bigcommerce. Its integration with customer, product and order data greatly enhances your ability to automate emails for cart abandonments, order followups, and customer re-activation.... And the support is fantastic if you do happen to require assistance.

meg...com

Dec 29, 2023  on Bigcommerce

I have a feeling I'm going to love this product... - I've just begun and had a question- chat inquiry was responded to within moments and in Beran's response I could tell how much he knew and I had my question answered! In my first hour I've come to know that the cusomization of the pop-ups is great and it's really a powerful system that I can't wait to keep using and exploring1

sha....uk

Nov 23, 2023  on Bigcommerce

Easy to set up and use - The Omnisend App integraiton with BigCommerce has made the creation of website pop-ups and email campaigns a walk in the park. Thank you!!!

dir...com

Nov 16, 2023  on Bigcommerce

Great app, great support! - Works Fantastic! support is great.

exp...com

Nov 06, 2023  on Bigcommerce

Easy To Use and Clean and Simple - have used several emailing platforms. love the simple yet highly functional style and makes it so easy to send SMS without several more integrations. they have been able to answer quickly in a live chat if I needed something also no multiple day responses with endless ticket numbers. Well done OMNI send keep making a smooth product.

reb....uk

Oct 28, 2023  on Bigcommerce

Outstanding service! - I am new to Omnisend, service is very helpful and very quick to respond. Thank you Andres!

cot...com

Oct 27, 2023  on Bigcommerce

Outstanding service! So grateful for the help! - I was previously with another service but needed a change. I wanted to try Omnisend. Kayque was incredibly helpful, patient and all around wonderful in helping me get set up! Thank you so much Kayque!

mha...com

Oct 24, 2023  on Bigcommerce

Excellent Customer Service - Omnisend is always so responsive. They provide assistance and instruction about their different product features. I most recently was helped by Maria who was great and provided photos of exactly what I needed to do to get the results I was looking for.

Aug 22, 2023  on Bigcommerce

Love Omnisend - Clean UI, great customer support, easy to use and dare I say fun to boot! As monotonous as crafting and sending emails can be, omnisend makes the process seamless and support is always so helpful.

gre...com

Aug 03, 2023  on Bigcommerce

customer sercice - Baarath provided quick and easy customer service. Thank you

dem...com

Jun 27, 2023  on Bigcommerce

Excellent Integration with BigCommerce - Customer service was quick when we had a problem. Thank you Deniz!Detail in statistics and the intergration with the website is impressive. I love the live view!

dem...com

Jun 27, 2023  on Bigcommerce

Excellent Integration with BigCommerce - Customer service was quick when we had a problem. Thank you Deniz! Detail in statistics and the intergration with the website is impressive. I love the live view!

por....uk

Jun 09, 2023  on Bigcommerce

Great Customer Service - We experienced an issue were when sending the shipping automation the products within the email wasn't being populated at the customers end and they were receiving almost blank emails. Thanks to Matija for quickly providing the information needed to fix this issue.

por....uk

Jun 09, 2023  on Bigcommerce

Great Customer Service - We experienced an issue were when sending the shipping automation the products within the email wasn't being populated at the customers end and they were receiving almost blank emails. Thanks to Matija for quickly providing the information needed to fix this issue.

jen...net

May 20, 2023  on Bigcommerce

Great Customer Service - Tried a couple similar apps and ended staying with this one due to the relative simplicity and the prompt and helpful customer service. The instant chat help is great and is ultimately what influenced my decision to sub to this service. Andrés, Baarath, Sanya, Karine have all been very helpful in offering guidance and answering any of my questions.

bet...com

May 13, 2023  on Bigcommerce

Easy to use - Very easy to use, team always so helpful. Baarath helped me with my last query. knew exactly what i was trying to do, even though i couldnt explain what i wanted haha. thanks again for your help!

san...com

May 09, 2023  on Bigcommerce

Excellent service & easy to use! - Omnisend is easy to use and the templates are great! Their customer service is quick to reply and diligent in resolving any questions. In particular, thank you, Karine, for your help! Karine was responded quickly and made sure all my questions were answered before closing the ticket.

cor...com

May 05, 2023  on Bigcommerce

Excellent Service! - Contacted Omnisend this evening with an issue opening abandoned cart emails. Turned out it was just an issue for me with my Wifi blocking it. The representative, Baarath, was super helpful and knowledgeable which made it easy to determine the cause. Really love Omnisend! 5-star customer support which goes a long way for a small business owner who wears many hats to get things done.

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