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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

cot...com

Oct 27, 2023  on Bigcommerce

Outstanding service! So grateful for the help! - I was previously with another service but needed a change. I wanted to try Omnisend. Kayque was incredibly helpful, patient and all around wonderful in helping me get set up! Thank you so much Kayque!

mha...com

Oct 24, 2023  on Bigcommerce

Excellent Customer Service - Omnisend is always so responsive. They provide assistance and instruction about their different product features. I most recently was helped by Maria who was great and provided photos of exactly what I needed to do to get the results I was looking for.

Aug 22, 2023  on Bigcommerce

Love Omnisend - Clean UI, great customer support, easy to use and dare I say fun to boot! As monotonous as crafting and sending emails can be, omnisend makes the process seamless and support is always so helpful.

gre...com

Aug 03, 2023  on Bigcommerce

customer sercice - Baarath provided quick and easy customer service. Thank you

dem...com

Jun 27, 2023  on Bigcommerce

Excellent Integration with BigCommerce - Customer service was quick when we had a problem. Thank you Deniz!Detail in statistics and the intergration with the website is impressive. I love the live view!

por....uk

Jun 09, 2023  on Bigcommerce

Great Customer Service - We experienced an issue were when sending the shipping automation the products within the email wasn't being populated at the customers end and they were receiving almost blank emails. Thanks to Matija for quickly providing the information needed to fix this issue.

jen...net

May 20, 2023  on Bigcommerce

Great Customer Service - Tried a couple similar apps and ended staying with this one due to the relative simplicity and the prompt and helpful customer service. The instant chat help is great and is ultimately what influenced my decision to sub to this service. Andrés, Baarath, Sanya, Karine have all been very helpful in offering guidance and answering any of my questions.

bet...com

May 13, 2023  on Bigcommerce

Easy to use - Very easy to use, team always so helpful. Baarath helped me with my last query. knew exactly what i was trying to do, even though i couldnt explain what i wanted haha. thanks again for your help!

san...com

May 09, 2023  on Bigcommerce

Excellent service & easy to use! - Omnisend is easy to use and the templates are great! Their customer service is quick to reply and diligent in resolving any questions. In particular, thank you, Karine, for your help! Karine was responded quickly and made sure all my questions were answered before closing the ticket.

cor...com

May 05, 2023  on Bigcommerce

Excellent Service! - Contacted Omnisend this evening with an issue opening abandoned cart emails. Turned out it was just an issue for me with my Wifi blocking it. The representative, Baarath, was super helpful and knowledgeable which made it easy to determine the cause. Really love Omnisend! 5-star customer support which goes a long way for a small business owner who wears many hats to get things done.

blu...com

Apr 30, 2023  on Bigcommerce

Extremely Helpful - Easy to use and implement and helped get my email marketing started. I haven't come close to using the features they offer yet.

kim...com

Apr 27, 2023  on Bigcommerce

Exceptional Customer Service - Agustin went above and beyond to assist my company when we needed help. Over the years I have heard good things about Omnisend, and between the ease of using their email marketing system, and now this excellent and quick customer service, we are a customer of theirs for life!

han...net

Apr 20, 2023  on Bigcommerce

Helpful - Luiz was very helpful at answering my questions about resubscribe some my customers back to my Email list. He is quite patient and helpful. Very impressed so far.

lad...com

Mar 14, 2023  on Bigcommerce

Great customer service - Karine was very helpful at answering my questions about discount code generation all within a few minutes. Very impressed so far.

tro...com

Mar 12, 2023  on Bigcommerce

Effective solution, good customer service - Good customer service, immediate response in many cases. Always in less than 24 hours, worst case. Good app. Lots of useful features. Easy to create email sends.

sup...com

Mar 10, 2023  on Bigcommerce

Always prompt support - I am using omnisend for automation of emails and it has worked fairly well for my needs. Their customer support is also prompt! Thank you for this tool.

mai...com

Feb 13, 2023  on Bigcommerce

Great Customer Service - I really like the features of this app and the customer service is great. I was a little confused about the signup form integration and Andres helped me with my issue. I definitely recommend this app. Update: I was getting an error message because of my SPF Records and I received excellent customer service from Maria. She found that the problem was caused by a duplicate SPF Record and she helped me resolve everything quickly.

car...com

Feb 07, 2023  on Bigcommerce

So far pretty great and great customer service and help! - So far has helped my business with reaching customers who have not interacted in a long time and also clearing customers who do not interact anymore at all! Also, the customer service is great and they are very helpful if you are confused or need help with anything!

rya...com

Feb 02, 2023  on Bigcommerce

Great App - Great app and the support team is very responsive and helpful.

and....me

Jan 29, 2023  on Bigcommerce

support - good support

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