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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

gio...com

Jan 30, 2025  on Bigcommerce

Very helpful - I used to use another email service and I have to say that with Omnisend I am really happy now. The Live View of the contacts on the site in real time is very useful.

ang...com

Dec 11, 2024  on Bigcommerce

automated emails - Baarath was very helpful and even supplied a video. Customer support is so bad these days it is rare to find someone who is truly wanting to help. Thank you Baarath. I use omnisend for automated emails and also for weekly newsletters. I find it easy to use, and it does pay for itself if you use it.

Oct 02, 2024  on Bigcommerce

I needed help and I got it!! - Maria was very patient and helpful!! I had a lot of questions regarding verifying my email. She was very nice and got the job done!! I was impressed with how she handled me and all my questions :)

sam...com

Sep 24, 2024  on Bigcommerce

Good product, top service - Good all round product with really useful functionality & tidy interface making it easy-to-use. The guys from the chat are all knowledgeable and understand time is a premium. They're all great but Kayque really nailed it last time out. Even the bot is useful for finding out various pieces of information that might otherwise take longer to locate.

sal...com

Jul 25, 2024  on Bigcommerce

Reasonable Price, Best Service and Support - We had been paying a much higher price for another service that just didn't justify the value in their billing. Omnisend is the best price for value and has a much better interface with better email crafting tools. Our email look improved, support is nearly instant, and the price is the best above all others.

inf....ca

Jul 25, 2024  on Bigcommerce

Easy to Use, Great Support - Omnisend is easy to use, very effective form of marketing. Support is excellent at responding and helping out!

mot...com

Jul 19, 2024  on Bigcommerce

Wouldn't use any other - We were using Omnisend for our website FRABCO for many years with no problem and great results with just over 10k subs. Just setup our first campaign on Motorcables but had issues. Contacted support and spoke to Kayque who helped me work it out and solve the problem quickly and with no pain. Of course, when busy and trying to do 4 things at once, it becomes frustrating to deal with apps that do not work. However, as I said, Omnisend support are quick, efficient and make my life easy. GREAT!

ren...com

Jul 02, 2024  on Bigcommerce

great service - Service was great. johnny did a great job at understanding and fixing our issues in a fast manner.

mar...com

Mar 14, 2024  on Bigcommerce

Great Tool - The Omnisend tool works well and is way more affordable than their competitors

dal...com

Feb 19, 2024  on Bigcommerce

Assistance with Name Records - I needed assistance adding name records to comply with the new rules for sending bulk e-mail and I had no idea what to do. I contacted Kayque from Omnisend and she was awesome. I probably drove her crazy with the many times I had to contact her but she was very patient with me and very helpful. I must say, she was giving me the proper instructions but I didn't understand them so I was inputting the records wrong. I thank her so much for being so patient and helpful. Even after all I put her through, she told me to keep the e-mail we were corresponding with in case I need assistance in the future.

rsa...com

Jan 29, 2024  on Bigcommerce

Great tech support - Karine at Omnisend did a great job of guiding me through some techy updates. She followed through until my implementation was 100% correct. I appreciated that.

hdi...com

Jan 19, 2024  on Bigcommerce

The best mail app available - Starting our first BigCommerce site during the pandemic was challenging, but one app stood out with its unique monkey logo. While it served its purpose, navigating through its dashboard proved to be a bit cumbersome. We were also intrigued by the sophisticated targeting techniques employed by major websites—like those timely abandoned cart reminders and personalized promo emails. The mystery unraveled when we discovered and installed Omnisend.Omnisend demystified the art of effective marketing workflows, teaching us the ropes and providing an unparalleled understanding of the process. What sets Omnisend apart is their evident passion for what they do. Their commitment to making the app user-friendly is reflected in the well-thought-out dashboard, ensuring a stress-free experience. The layout simplifies navigation, eliminating unnecessary stress and frustration.Creating engaging emails with Omnisend is a breeze. Their campaign editor simplifies the process, offering a basic starting template that's easy to customize. The quality of their templates is exceptional, often requiring minimal adjustments. The emails not only look great on various mail clients but also on mobile devices, ensuring a seamless user experience.One standout feature we stumbled upon is the Temu-style Wheel of Fortune pop-up. It was a pleasant surprise to find this unique tool within Omnisend, especially after searching for one just the day before. As we recently launched MotorCables on BigCommerce, it's needless to say which mail app we've chosen to integrate. Omnisend has proven to be an invaluable asset to our marketing efforts, making it a clear choice for anyone seeking a reliable and user-friendly solution.Embarking on our journey with MotorCables.co.uk, we made a pivotal decision to integrate Omnisend into our new store. The impact was nothing short of remarkable. In a short span since our launch, where we processed four orders, Omnisend played a crucial role in converting our second sale. This speaks volumes about the effectiveness of the platform.Out of the four orders received, Omnisend stepped in to save and convert one order through a strategically crafted email. It's truly amazing to witness such tangible results in action. This success story reaffirms our confidence in Omnisend as an invaluable tool for driving conversions and enhancing our overall sales strategy. If you're seeking a solution that delivers real and measurable results, Omnisend is the game-changer your store needs.

aav...com

Jan 16, 2024  on Bigcommerce

Omnisend helped create leads by making client interactions fun - Spin the Wheel is a great tool to keep potential customers engaged with your site. Great incentive to gather contact information. Getting the wheel set-up could be made easier, but if you need assistance Omnisend has a great support team.

ops...com

Jan 04, 2024  on Bigcommerce

Exemplary Support! - Our site isn't 100% ready or live yet but I had to leave a review- Omnisend Support has been AMAZING. We have created a headless architecture ecommerce store, using Wordpress for the front end and BigCommerce to do the heavy lifting on the backend. Setting up Omnisend was super easy but getting that connection wasn't as intuitive- the support team was awesome and helped us get it figured out within minutes. Every company should have this kind of support!

pet...com

Dec 31, 2023  on Bigcommerce

Vital addition to any ecommerce store. - All ecomm stores should include Omnisend as part of their business tool set. For small businesses starting out, there is a free tier which gets you up and running with all the features you need, like creating Welcome Email Flows, Abandon cart messaging and running your email campaigns. The tight integration with Bigcommerce allows you to automatically send individual valid discount codes and insert product recommendations imported from your Bigcommerce store. If you are looking for an email marking solution, you need to seriously consider Omnisend. And there customer service is fantastic, even when on the free tier.

meg...com

Dec 29, 2023  on Bigcommerce

I have a feeling I'm going to love this product... - I've just begun and had a question- chat inquiry was responded to within moments and in Beran's response I could tell how much he knew and I had my question answered! In my first hour I've come to know that the cusomization of the pop-ups is great and it's really a powerful system that I can't wait to keep using and exploring1

sha....uk

Nov 23, 2023  on Bigcommerce

Easy to set up and use - The Omnisend App integraiton with BigCommerce has made the creation of website pop-ups and email campaigns a walk in the park. Thank you!!!

dir...com

Nov 16, 2023  on Bigcommerce

Great app, great support! - Works Fantastic! support is great.

exp...com

Nov 06, 2023  on Bigcommerce

Easy To Use and Clean and Simple - have used several emailing platforms. love the simple yet highly functional style and makes it so easy to send SMS without several more integrations. they have been able to answer quickly in a live chat if I needed something also no multiple day responses with endless ticket numbers. Well done OMNI send keep making a smooth product.

reb....uk

Oct 28, 2023  on Bigcommerce

Outstanding service! - I am new to Omnisend, service is very helpful and very quick to respond. Thank you Andres!

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