Wanted to love it - We moved to Soundest from Mailchimp because it sounded like they could offer easier integration for more than just a newsletter, but with things like customer segmentation and better cart recovery than BC offers,etc. They have tons of features and you pay for the size of your contact list. Customer service is very helpful, but still moving from MailChimp was pretty difficult as far as importing and verifying our lists. The Welcome Series has worked great for us. And the newsletter is good and we love the booster that is sent a few days later to those that didn't open the email the first time, but their editor is pretty hard to work with at times. they are releasing a new and improved version, but it's not for Bigcommerce customers.As we went further and further into setting up all their email features, we find out that they have issues integrating with bigcommerce. The cart recovery series won't work and neither will the Reactivation series. These were two of the primary reasons we went with Soundest. AND segmentation doesn't work well. Soundest only looks at one item in each customer order, so if a customer orders 3 things, Soundest only recognizes 1. So in the end we're moving back to Mailchimp. I really wanted to like Soundest, but it just doesn't work to it's full potential with Bigcommerce yet. Maybe one day, but not yet. When I asked their team about when they expect to get set up correctly with Bigcommerce, they couldn't give me any idea on time. I would not recommend using this app for now. Maybe after they get the Bigcommerce integration sorted out though as there is great potential in this app.

Wanted to love it - We moved to Soundest from Mailchimp because it sounded like they could offer easier integration for more than just a newsletter, but with things like customer segmentation and better cart recovery than BC offers,etc. They have tons of features and you pay for the size of your contact list. Customer service is very helpful, but still moving from MailChimp was pretty difficult as far as importing and verifying our lists. The Welcome Series has worked great for us. And the newsletter is good and we love the booster that is sent a few days later to those that didn't open the email the first time, but their editor is pretty hard to work with at times. they are releasing a new and improved version, but it's not for Bigcommerce customers. As we went further and further into setting up all their email features, we find out that they have issues integrating with bigcommerce. The cart recovery series won't work and neither will the Reactivation series. These were two of the primary reasons we went with Soundest. AND segmentation doesn't work well. Soundest only looks at one item in each customer order, so if a customer orders 3 things, Soundest only recognizes 1. So in the end we're moving back to Mailchimp. I really wanted to like Soundest, but it just doesn't work to it's full potential with Bigcommerce yet. Maybe one day, but not yet. When I asked their team about when they expect to get set up correctly with Bigcommerce, they couldn't give me any idea on time. I would not recommend using this app for now. Maybe after they get the Bigcommerce integration sorted out though as there is great potential in this app.

west of money - there have an issue with the server all the email going to spam they only want money and tell you to delete all your client list like is that simple to get like all the time you invest on get all the the email from your client they going to tell me to deleteso way do i need the email service if i not going to have any clients

west of money - there have an issue with the server all the email going to spam they only want money and tell you to delete all your client list like is that simple to get like all the time you invest on get all the the email from your client they going to tell me to delete so way do i need the email service if i not going to have any clients

Updated Review - UPDATED REVIEW:Changed my review to ONE STAR. After sending my first email, my account is now suspended because 2 people on my email list of nearly 1000 marked it as spam. Everyone on that list put themselves there via my website, and I have their orders to prove it, but Soundest accused me of adding people without permission and insisted I remove them and suspended my account. When I messaged them back as they requested...not a single response from them. Bad customer service. More headaches I certainly don't need. Look elsewhere if you want things to go smoothly!! I guess sometimes it does pay to spend a little more.ORIGINAL REVIEW BELOW:I just signed up for this 3 hours ago because I wanted to save some money (will end up saving $70 a month by ditching constant contact and utilizing the abandoned cart email feature, too). I love how it links right to the templates that the Welcome and Abandoned Cart emails code needs to be added so I don't spend an insane amount of time looking through things I don't understand. I like the ease and simplicity of the whole thing. I just sent my first campaign so will see how the Reports feature works later today. The only issue so far.... I did have to adjust the default wording a little bit as the translation to English was off in places. Nothing too serious though, but just preview and read over things before you launch them.So far I love this App!

Updated Review - UPDATED REVIEW: Changed my review to ONE STAR. After sending my first email, my account is now suspended because 2 people on my email list of nearly 1000 marked it as spam. Everyone on that list put themselves there via my website, and I have their orders to prove it, but Soundest accused me of adding people without permission and insisted I remove them and suspended my account. When I messaged them back as they requested...not a single response from them. Bad customer service. More headaches I certainly don't need. Look elsewhere if you want things to go smoothly!! I guess sometimes it does pay to spend a little more. ORIGINAL REVIEW BELOW: I just signed up for this 3 hours ago because I wanted to save some money (will end up saving $70 a month by ditching constant contact and utilizing the abandoned cart email feature, too). I love how it links right to the templates that the Welcome and Abandoned Cart emails code needs to be added so I don't spend an insane amount of time looking through things I don't understand. I like the ease and simplicity of the whole thing. I just sent my first campaign so will see how the Reports feature works later today. The only issue so far.... I did have to adjust the default wording a little bit as the translation to English was off in places. Nothing too serious though, but just preview and read over things before you launch them. So far I love this App!

very basic need a lot more improvement -

very basic need a lot more improvement 

only 3 templets 

not much option for design 

look very basic 

and not catching the aye of the clint 

!!!!! and by they analytic !!!!

this concept only loosing clint by unsubscribe to the ameil

and not generating any sales 

pathetic -

doesnt work.... waste...

Would not recommend! -

Does not offer much templates or designs to select from and the app is difficult to use.  Would not recommend.