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Maisie AI Chatbots + Live Chat + Quizzes

Develop by maisieai.com
Free plan available

Maisie: AI-driven sales assistant for customer engagement and support.

Abandoned cart recovery
Personalized recommendations
Email capture
Real-time support
Ai-driven automation

About Maisie AI Chatbots + Live Chat + Quizzes

Built by maisieai.com

Zotabox Promotion & Conversion 20+ Tools logo
(67 Reviews)
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Enhance eCommerce with 20+ tools for promotions and conversions....

Description

Convert more sales, capture more emails & automate support with an AI-powered sales & support assistant for your BigCommerce store.

About Maisie AI

Maisie is your AI-powered sales & customer service assistant you can trust. With powerful chat automation and customizable triggers, you can engage customers 24/7 across all stages of their buying journey.

Around 97% of people leave your site without making a purchase. Start engaging them at every step of their journey in a natural way with conversations. Maisie does it on autopilot.

Make it easy for shoppers to discover & buy the right products

54% of website visitors don't buy because finding the right product is too difficult. Provide your website visitors with personalised product recommendations based on answers to questions Maisie asks. Eliminate barriers to purchase by answering pre-sales questions.

Provide instant, real-time 24/7 customer service while you sleep

People shop at all hours and expect near-instant answers. Maisie will automatically answer common questions and provide real-time order & shipping status updates, saving your customer service staff valuable time. For more complex queries, ask Maisie to hand it over to your customer service team via Live Chat, Messenger or email.

Prevent & recover abandoned carts

Recover lost sales with Maisie's exit intent chatbots which can offer personalised incentives like free shipping or discount coupons when visitors try to leave your site.

Grow your email marketing list faster

Convert visitors into subscribers with compelling reasons to opt-in. They can sign up for off-site notifications - including price drop, back in stock, cart saver or order and shipping updates.

What else makes Maisie perfect for growing BigCommerce stores?

Launch your first chatbot in minutes - no coding required

Maisie comes packed with BigCommerce-friendly features and an easy to use chatbot builder. So you can edit, publish, and launch chatbots to your BigCommerce store in minutes - not hours!

Pros

  • AI-powered sales and customer service assistant operates 24/7.
  • Engages customers at all stages of their buying journey with chat automation.
  • Offers personalized product recommendations based on customer interactions.
  • Provides instant and real-time answers to common customer queries.
  • Helps recover abandoned carts with exit intent chatbots offering personalized incentives.
  • Assists in growing email marketing lists through opt-in notifications.
  • Easy to launch chatbots on BigCommerce stores with no coding required.

Cons

  • Reports of a persistent bug causing the service to become unusable.
  • Customer support is unresponsive to user inquiries.
  • Negative user experience leading to subscription cancellation.

Top Helpful Reviews

mik...com

Apr 11, 2025  on Bigcommerce

Just. Doesn't. Work.... - App just doesn't work on large sites, the AI feature is absolutely useless. Support is, well, very slow for a premium paid plan, and no resolution to my issues. Cannot recommend this app by any means!

wes...com

Apr 02, 2025  on Bigcommerce

Awful Support - App has some great features, but after trying to get in touch with support for weeks to figure out how to use Maisie on one of our store fronts in a multi-storefront environment, I have to give up and find another app.

mus...com

Feb 26, 2025  on Bigcommerce

Persistent Bug & Unresponsive Support - I recently tried using this service, but unfortunately encountered a serious bug that caused the program to get stuck on a single page, making it unusable for a prolonged period. I reached out to customer support multiple times for help, but never received a response. This lack of communication, combined with the persistent technical issue, ultimately led me to cancel my subscription and request that my account be deleted. Overall, I was disappointed with both the functionality of the product and the quality of customer service, and I cannot recommend it based on my experience.

mus...com

Feb 26, 2025  on Bigcommerce

Persistent Bug & Unresponsive Support - I recently tried using this service, but unfortunately encountered a serious bug that caused the program to get stuck on a single page, making it unusable for a prolonged period. I reached out to customer support multiple times for help, but never received a response. This lack of communication, combined with the persistent technical issue, ultimately led me to cancel my subscription and request that my account be deleted.Overall, I was disappointed with both the functionality of the product and the quality of customer service, and I cannot recommend it based on my experience.

mic...com

Feb 10, 2022  on Bigcommerce

Great addition to ecommerce site - Maisie is a feature rich chat bot that can help out customers without the need to contact staff. Shaun has been great helping setup Maisie and answer any questions. A+++ support.

jen...com

Sep 02, 2021  on Bigcommerce

An Important Tool that Performs - We often try out new apps for a few months and see how they perform. Usually we end up turning them off when the results are lackluster. Maisie however has really surprised us. We had tried chat boxes before without much engagement, but with Maisie we immediately starting seeing customers using it right off the bat. Shaun has been very helpful with ideas for ways to improve and when we implement them, we continue to get improving engagement and now sales. It's become a very important tool for us and we're so happy with it that we're about to integrate it at another store as well now. What we love the ways to engage new vs returning customers in different ways and we adore the way we could create a quiz type of situation to help our customers choose products - it converts very well! We will be keeping Maisie forever!

sen...com

Jun 01, 2021  on Bigcommerce

We are loving Maisie! - We had a customer service person quit, and we sell weird stuff, you can't really bring in just anybody. Maisie is now handling all the "routine" stuff and we are driven less batty. We had a great time developing her "character" and made her a cute little on brand avatar. She has lots of product related puns, tells jokes, helps people pick the right product for them, offers free samples and occasionally talks smack about her human coworkers. We hope that this keeps her fun to interact with so people bug us less. So far, so good. The downside is that we've had a lot of glitchyness on the backend, but it's always displayed fine on the website. At worst, we just have to wait to do what we need to do until they've gotten it worked out within a day or so. Support is responsive, and I recommend doing the appt demo.

sen...com

Jun 01, 2021  on Bigcommerce

We are loving Maisie! - We had a customer service person quit, and we sell weird stuff, you can't really bring in just anybody. Maisie is now handling all the "routine" stuff and we are driven less batty. We had a great time developing her "character" and made her a cute little on brand avatar. She has lots of product related puns, tells jokes, helps people pick the right product for them, offers free samples and occasionally talks smack about her human coworkers. We hope that this keeps her fun to interact with so people bug us less. So far, so good. The downside is that we've had a lot of glitchyness on the backend, but it's always displayed fine on the website. At worst, we just have to wait to do what we need to do until they've gotten it worked out within a day or so. Support is responsive, and I recommend doing the appt demo.

tyc...com

Apr 27, 2021  on Bigcommerce

Our customers use it daily! - My customers love the chat bots!! A lot of my customers can find easy questions through bot like, bestsellers, new arrivals, etc, and we can spend more time processing order instead of assisting on sales! It does take some time to set up initially, but Maisie team is so helpful! Also helps to filter through most asked questions and we have been adding those to chatbot.

der...com

Mar 24, 2021  on Bigcommerce

Easy to set up and effective - Setting this up was very intuitive. I integrated it as a substitute for a live chat app it has saved me a ton of labor hours so far. The dev team gets involved personally to help with questions. I look forward to learning more features and watching it evolve in the future.

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