Awful Support - App has some great features, but after trying to get in touch with support for weeks to figure out how to use Maisie on one of our store fronts in a multi-storefront environment, I have to give up and find another app.

Persistent Bug & Unresponsive Support - I recently tried using this service, but unfortunately encountered a serious bug that caused the program to get stuck on a single page, making it unusable for a prolonged period. I reached out to customer support multiple times for help, but never received a response. This lack of communication, combined with the persistent technical issue, ultimately led me to cancel my subscription and request that my account be deleted.Overall, I was disappointed with both the functionality of the product and the quality of customer service, and I cannot recommend it based on my experience.

Great addition to ecommerce site - Maisie is a feature rich chat bot that can help out customers without the need to contact staff. Shaun has been great helping setup Maisie and answer any questions. A+++ support.

An Important Tool that Performs - We often try out new apps for a few months and see how they perform. Usually we end up turning them off when the results are lackluster. Maisie however has really surprised us. We had tried chat boxes before without much engagement, but with Maisie we immediately starting seeing customers using it right off the bat. Shaun has been very helpful with ideas for ways to improve and when we implement them, we continue to get improving engagement and now sales. It's become a very important tool for us and we're so happy with it that we're about to integrate it at another store as well now. What we love the ways to engage new vs returning customers in different ways and we adore the way we could create a quiz type of situation to help our customers choose products - it converts very well! We will be keeping Maisie forever!

We are loving Maisie! - We had a customer service person quit, and we sell weird stuff, you can't really bring in just anybody. Maisie is now handling all the "routine" stuff and we are driven less batty. We had a great time developing her "character" and made her a cute little on brand avatar. She has lots of product related puns, tells jokes, helps people pick the right product for them, offers free samples and occasionally talks smack about her human coworkers. We hope that this keeps her fun to interact with so people bug us less. So far, so good. The downside is that we've had a lot of glitchyness on the backend, but it's always displayed fine on the website. At worst, we just have to wait to do what we need to do until they've gotten it worked out within a day or so. Support is responsive, and I recommend doing the appt demo.

Our customers use it daily! - My customers love the chat bots!! A lot of my customers can find easy questions through bot like, bestsellers, new arrivals, etc, and we can spend more time processing order instead of assisting on sales! It does take some time to set up initially, but Maisie team is so helpful! Also helps to filter through most asked questions and we have been adding those to chatbot.

Easy to set up and effective - Setting this up was very intuitive. I integrated it as a substitute for a live chat app it has saved me a ton of labor hours so far. The dev team gets involved personally to help with questions. I look forward to learning more features and watching it evolve in the future.

Re: Very Helpful! - Installed the app. and the onboarding team reached out to me to get the app up and running, as well as customizing it for my site. Excellent communication with the team. The Bot has made the site come alive with closer interaction with potential customers and has already resulted in conversions.

Maisie Conversational Chat Bot - Maisie is an excellent chat bot solution that mimics AI. Great for the store owner who doesn't have the time or manpower to man a chat 24x7 .Maisie allows your customers to answer their own questions by using your knowledge built into the chatbot. Simple questions like order status or shipping policies are handled easily and with no human intervention.When you're ready to get more advanced, you can use Maisie to build a knowledge base. I built a decision tree that leads customers to their desired product. This is something I've wanted to do for years but every other way of doing it was too expensive and too complicated. With Maisie, I had this up and running in a few days.If the customer's questions aren't answered, Maisie also integrates with Facebook Messenger and email to send their question to you.Shaun and Bhavi have been extremely responsive and have taken feedback and made Maisie even better in the few months I've been using it.

So far so good - A lot of our customers use Messenger so it's great to be able to send them messages there. They seem to react to the messages as they get a notification on their phones. They really like getting shipping updates in messenger. I've been using the messenger subscribe popup to build up my list - it's working much better than my old email popup - and I'm winning back sales after customers abandon their shopping cart. It's another channel to manage but it runs itself so doesn't require much work after setup.